A+
83/100
First Advantage Claimed Company
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/. read more
First Advantage Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Seeing that my work has an impact.
Review from HR Dept · Posted 5 days ago
Working with supportive and collaborative team. Learning new things and growing professionally
Review from HR Dept · Posted 5 days ago
Working on new creative campaigns.
Posted 8 days ago
Opportunities to learn and grow. Feeling like my work actually makes an impact.
Review from Marketing Dept · Posted 8 days ago
Working on deliverables that are strategic and will drive revenue
Review from Marketing Dept · Posted 8 days ago
Great projects. Interesting work. People care.
Review from Marketing Dept · Posted 8 days ago
When I am given autonomy and the kind of work I do.
Review from HR Dept · Posted 8 days ago
Learning, Recognition and support from team and manager
Review from HR Dept · Posted 8 days ago
I find the most satisfaction in being able to focus, stay organized, and efficiently work through responsibilities.
Review from HR Dept · Posted 9 days ago
I have the free will with how I complete my tasks. It allows me to find ways on how I can efficiently and effectively finish them
Review from HR Dept · Posted 9 days ago
Flexibility, being remote, work variety
Review from HR Dept · Posted 9 days ago
Having a CPCO who is genuinely invested in people and actively promotes a positive, inclusive culture across the organization
Review from HR Dept · Posted 9 days ago
Seeing the impact of our work with our leaders and Teams
Review from HR Dept · Posted 9 days ago
My co-workers and my team along with being able to see visible impact my work makes on the business.
Review from HR Dept · Posted 10 days ago
My team and my working flexibility.
Review from Communications Dept · Posted 10 days ago
challenges and interesting projects, global experience
Review from HR Dept · Posted 10 days ago
What makes me most happy at work is engaging with people, achieving our financial goals, solving customer issues, and receiving positive feedback on the high level of support my team provides through clear, professional communication.
Review from Finance Dept · Posted 22 days ago
Comfortability of the work settings
Review from HR Dept · Posted 23 days ago
I am most happy because we are happily working here and no nuisance or pressure is given.
Review from Finance Dept · Posted 24 days ago
We are making a difference. Our industry is ever changing but what we do matters - we are safeguarding vulnerable people and children in workplaces. We ensure companies do not make wrong hires. All this matters. We are superheroes :) and we make a difference. Making a difference makes me happy.
Review from Customer Success Dept · Posted 24 days ago
What's going wrong and how can it be improved?
The workload is excessive & demands high. The pay is the opposite. This is not a new complaint. It has been ongoing for 10+ years. If FA cared, they would have already taken action. No worries, the employees know nothing will actually be done to improve this except aiming hot air towards us.
Review from Operations Dept · Posted 9 days ago
Executive leadership only cares about the bottom line, they do not actually care about the customer experience or the well-being of employees.
Review from Customer Success Dept · Posted 12 days ago
the HR are not clearly communicating about the compensation package in case an employee gets promoted to a certain leve. atleast they shoud hold one on one discussion with the promoted employee and explain them about their revised salary package rather than just uploading on the work day
Review from Operations Dept
micromanagement - not hearing or accepting alternate ways or opinions- do it this way b/c we said to- even when it is against the consumer request or best interest
Review from Operations Dept
Upper management does nothing to help alleviate work overload.
Review from Operations Dept
An affort in making people feel like they matter and a simple thank you from leadership would make a huge difference.
Review from Finance Dept
The only way to improve my satisfaction is to give me proper (higher) salaries so that I don't have to compare my salaries with salaries of physical workers in Poland anymore.
Review from Operations Dept
Not enough work to keep me busy, not utilizing my talents to their fullest
Review from Operations Dept
Technology for my region is not up to date. Makes it hard to speak to a product that is broken.
Review from Operations Dept
too many acquisition related projects taking time away from the "day job"
Review from Customer Success Dept
higher pay and better benefits
Review from Customer Support Dept
The mental and verbal abuse from the clients and applicants! We need better pay and a free thereapist for our mental health dealing with the callers. The lack of communication between First Advantage and the Clients is a HUGE problem! The clients do not know their own Policies or account managers
Review from Customer Support Dept
Time to upgrade our platform and focus on TAT times
Review from Customer Success Dept
It is not a position I can thrive in and at this point I don't believe there is room for growth. Nothing can improve my perception of my leadership team.
Review from Customer Success Dept
Stronger relationships across the Executive team, less finger-pointing.
Review from Customer Support Dept
i don't know how to improve it
Review from Sales Dept
I no longer believe we are the best screening company in the world. I don't have faith in our products and ability to execute on our plans. We make everything so hard and it seems like our internal technology and processes are on the edge of falling apart.
Review from Customer Success Dept
I live in constant fear of being let go because our company isn't doing so well seeing as how we are understaffed
Review from Customer Support Dept
Workload and standards of expectations and lack of other departments taking accountablilty and collborating with CSDs.
Review from Customer Success Dept
As a middle manager, it's very hard to motivate team members to pitch in more without providing better increases to keep up with the aggressive cost of living hikes. In this position, I hear complaints from both below and above me to do better when I can't control what's driving the issues.
Review from Operations Dept
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