First Advantage Employee Reviews
Out of 4779 First Advantage employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping First Advantage improve their work culture. The Communications team, with 96% positive reviews, reports the best experience at First Advantage compared to all other departments at the company. The Admin team offered the most constructive feedback, with 17% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
There should be an encouragement of workforce by regular people connect and valuing people for their contribution. Organizing of tasks should be more structured as there is no work life balance at the moment.
Review from Customer Success Dept
Don't punish people for having to take sick time.
Review from Customer Support Dept
There needs to be more communication
Review from Customer Success Dept
Proving more staff versus expecting us to keep taking on more work when we are already working 60+ hours a week.
Review from Operations Dept
At this point nothing. I have no faith in the company or leadership. They need to be better at recognizing when they have talent and not using them for their own selfish purpose. Holding someone back because you cannot afford to lose them is not fair to that employee.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There is so much work/responsibilities and I know I'm underpaid.
Higher pay, more PTO days. More benefits.
Review from Business Development Dept
Legacy Sterling employees should get 1hr for lunch (30mins paid and 30 unpaid) instead of just 30mins unpaid, as that is what the FA employees get. There should be more encouragement to break up the day so there isn't burn out.
Review from Operations Dept
The increment % was very less. Also the AIP is included in the CTC but not paid as full amount. It should be given quarterly
Review from Executive Dept
lack of recognition inadequate compensation compared to the market or peers,
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Be more proactive in taking additional tasks that will help them grow professionally within the company.
Review from Admin Dept
Being less judgemental and more willing to teach. If someone doesn't know, Be willing to use that as a TEACHING moment. Due to this I rarely ask anything, I research myself and exhaust ALL resources which has made me become an better, and more independent agent. I rarely call Level 2 BI or DT
Review from Customer Support Dept
Nothing only really interact when something is needed.
Review from Customer Success Dept
So, we are all on the same time, working to retain our clients. When we reach out for help, they should be willing to help no matter what. Like our clients, we also get directed to different departments, procedures, etc.
Review from Customer Success Dept
Team work! Understand the client perspective
Review from Customer Success Dept
What needs to change to make the company culture better?
Equal and unbiased opportunities to showcase our skills.
Review from Operations Dept
leadership should be more mindful of the employees' needs.
Review from Operations Dept
Competitiveness, Recognition, Reward, What does Success look like
Review from Customer Support Dept
An active series of genuine messages from Leadership that sound like they have a plan to a) make First Advantage a market leader; b) grow and develop our employees; c) invest in retooling or replacing our ancient infrastructure and convoluted back-end systems.
Review from Customer Support Dept
Better communication from the top down. Every department has goals to better themselves. It would be great to have visibility or better dialogue from other teams on what could be part of those goals.
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of First Advantage yet.
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What's going wrong and how can it be improved?
Technology for my region is not up to date. Makes it hard to speak to a product that is broken.
Review from Operations Dept
too many acquisition related projects taking time away from the "day job"
Review from Customer Success Dept
higher pay and better benefits
Review from Customer Support Dept
The mental and verbal abuse from the clients and applicants! We need better pay and a free thereapist for our mental health dealing with the callers. The lack of communication between First Advantage and the Clients is a HUGE problem! The clients do not know their own Policies or account managers
Review from Customer Support Dept
Time to upgrade our platform and focus on TAT times
Review from Customer Success Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of First Advantage yet.
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