First Advantage Employee Reviews
Out of 5088 First Advantage employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping First Advantage improve their work culture. The Communications team, with 95% positive reviews, reports the best experience at First Advantage compared to all other departments at the company. The Admin team offered the most constructive feedback, with 17% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Pay does not match expectations. Executives are getting 480% & 510% pay increases in a single year. Those at the bottom, that are already overworked, a measly 2-3%. Don't expect employees to believe leadership cares about anything but the bottom line $$.
Review from Operations Dept · Posted 12 days ago
Transparency and trust. Value your employees, including the ones you have via acquisition.
Review from Customer Success Dept · Posted 15 days ago
Be impartial, no favoritism or retaliation for answering these types of surveys.
Review from Operations Dept
caring about employee needs and expectations
Review from Operations Dept
leading by example- answering questions-communicating- stop micromanaging.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I think I'm underpaid, based on my expectations and the amount of work.
Posted 11 days ago
Regular reviews to make sure pay stays competitive.
Review from Marketing Dept · Posted 11 days ago
feel undervalued when my efforts and responsibilities are not adequately recognized in my compensation. Better alignment with market standards, performance-based increments, and clear growth opportunities would help me feel more valued and motivated.
Review from HR Dept · Posted 12 days ago
Simple: Either lower your expectations of employees, decrease the excessive and inappropriate workload, or increase the pay. There is no other way to convey that you truly value about your employees.
Review from Operations Dept · Posted 12 days ago
Recently, I'm always concerned about my job security. Also, increase and salary is not competitive given my tenure and the current economic crisis.
Review from HR Dept · Posted 12 days ago
What do your coworkers need to improve and how could you work together better?
they should be polite while interacting and solving the queries
Review from Operations Dept
Be more proactive in taking additional tasks that will help them grow professionally within the company.
Review from Admin Dept
Being less judgemental and more willing to teach. If someone doesn't know, Be willing to use that as a TEACHING moment. Due to this I rarely ask anything, I research myself and exhaust ALL resources which has made me become an better, and more independent agent. I rarely call Level 2 BI or DT
Review from Customer Support Dept
Nothing only really interact when something is needed.
Review from Customer Success Dept
So, we are all on the same time, working to retain our clients. When we reach out for help, they should be willing to help no matter what. Like our clients, we also get directed to different departments, procedures, etc.
Review from Customer Success Dept
What needs to change to make the company culture better?
the salary compensation should be good so that employee is satisfied and happy to work and continue with company
Review from Operations Dept
Make is easier for employees to get information and contact others. It is very hard to know who to contact and what is expected
Review from Operations Dept
Equal and unbiased opportunities to showcase our skills.
Review from Operations Dept
leadership should be more mindful of the employees' needs.
Review from Operations Dept
Competitiveness, Recognition, Reward, What does Success look like
Review from Customer Support Dept
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
The workload is excessive & demands high. The pay is the opposite. This is not a new complaint. It has been ongoing for 10+ years. If FA cared, they would have already taken action. No worries, the employees know nothing will actually be done to improve this except aiming hot air towards us.
Review from Operations Dept · Posted 12 days ago
Executive leadership only cares about the bottom line, they do not actually care about the customer experience or the well-being of employees.
Review from Customer Success Dept · Posted 15 days ago
the HR are not clearly communicating about the compensation package in case an employee gets promoted to a certain leve. atleast they shoud hold one on one discussion with the promoted employee and explain them about their revised salary package rather than just uploading on the work day
Review from Operations Dept
micromanagement - not hearing or accepting alternate ways or opinions- do it this way b/c we said to- even when it is against the consumer request or best interest
Review from Operations Dept
Upper management does nothing to help alleviate work overload.
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of First Advantage yet.
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