Firstup Company Culture
Firstup Culture
This score is derived from employee ratings & reviews2.6/5
Firstup's Overall Culture is rated D
Top Rated Culture Dimensions
Perks & Benefits
C+eNPS
C+CEO Rating
CExecutive Team
CEnvironment
C-Firstup CEO
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Bill Schuh
66 /100
See More
Diversity at Firstup
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F
Diverse employees at Firstup have rated Environment, Office Culture, and Work Culture as the highest categories they have scored
Women at Firstup
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Women at Firstup have rated Perks And Benefits, Professional Development, and Environment as the highest categories they have scored
Firstup eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
0
Firstup employees are 0% more likely to recommend Firstup as a great place to work
| 41% | Promoters |
|---|---|
| 18% | Passives |
| 41% | Detractors |
Working at Firstup
Working at Firstup is rated below average by 18 employees, across various culture dimensions. Firstup employees rate Perks And Benefits highest among all categories, and think that Office Culture and Professional Development have the most room for improvement, putting Firstup’s culture in the Bottom 20% compared to similar sized companies on Comparably. See below in detail how working at Firstup was rated by employees.
Overall Company Culture at Firstup
D
Overall Company Culture at Firstup is rated D
Last updated months ago
Bottom
20%
Firstup ranks in the Bottom 20% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterFirstup Employee Reviews
Out of 22 Firstup employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Firstup improve their work culture.
| Positive Reviews | 95% |
|---|---|
| Constructive Feedback | 5% |
Positive Reviews From Firstup Employees
- What makes you most happy at work?I love engaging with my team and working with customers. Understanding their concerns and working to find solutions for to help them meet their needs as well as adding value to things they are already doing.
- What is most positive about the culture and environment at your company?We are a fully-remote organization with a few exceptions. I am used to working from home and comfortable managing my schedule and reaching out when I need something. The people here are really passionate about what we do and building great products and taking care of our customers.
- What are some of the best things about your team?Our team is full of talented individuals with different backgrounds. I feel like we are all committed to helping each other out, jumping in when someone needs something and they are also funny, easy to work with and great people.
Constructive Feedback From Firstup Employees
- What needs to change to make the company culture better?Acknowledgment of issues and targeted plans to address barriers to getting work done with groups impacted
Firstup Company Information
Firstup Company Overview
The world's first intelligent communication platform. Every company can now connect the employee experience ecosystem, personalize the employee journey, and get insights to improve engagement, productivity, and retention.
Firstup was founded in 2008 and its current CEO is Bill Schuh. Since its inception 18 years ago, Firstup has grown to 250 employees.
Firstup Mission, Vision & Values
Firstup Mission Statement
To improve the employee experience at every moment that matters, large and small.
Firstup Vision Statement
To make work better for every worker.
Firstup Values
- Every employee is an owner
- Leadership is in our build
- We win as a team
Sustainability and Corporate Social Responsibility at Firstup
At Firstup, we curate authentic connectivity which defines and creates a low-impact digital environment, sustainable global community and promotes successful resource management. These interwoven focuses reflect our corporate social responsibility pillars.
Firstup puts people first — our customers, our employees and our communities — with a commitment to environmental, social and community stewardship.
By redefining the digital employee experience we bring to life our commitments while optimizing our customers’ daily landscapes. We focus on efficiency governed by ethical principles of operations, furthering sustainable progress internally and for our customers. Our pillars of responsibility include: global community, digital environment and resource management. Each of these pillars has underlying initiatives to bring our sustainability commitment to life.
At Firstup, we are making a difference with the environment in a digital way.
1. Dedicated to a distributed workforce: Since many of our employees work from home, our distributed workforce reduces greenhouse gas emissions, fossil fuel consumption and energy usage. Although much of our workforce is distributed, when we head into the office, we subsidize eco-friendly ways to get there. Within our three offices, we also cut down on our footprint by offering recycling. We have also changed our approach to flying. We are purposeful and strategic - we avoid travel for a single event and find ways to make the moments we do travel productive and multi-functional.
2. Customer Awareness: By supporting digital engagement efforts across our customers , we are creating opportunities for customers to further meet their Corporate Social Responsibility KPIs and initiatives with clear, enterprise-wide communication, compliance and alignment. Helping our customers operate more sustainably through the facilitation of feedback loops, compliance-based communications, and operational improvements.
3. Redefining workforce communications: The Firstup platform is engineered to help our customers go digital. Reducing paper by just 10% in the U.S. alone can prevent the emission of 1.6 million tons of greenhouse gasses.
Firstup recognizes the importance of supporting the communities where our employees live and work. Every employee at Firstup is encouraged to give back to their local communities. Our paid designated volunteer days empowers employees to take time off to volunteer locally, and our Firstup Matching Funds program allows Firstup to support the charities our employees are passionate about. Employees can donate to the charities of their choosing, and in turn, Firstup will match their donations. Firstup also has a dedicated Community Chair on the DEIB Council planning both in-person and virtual community events to further give back to the community.
| Headquarter | 1 Montgomery St California City, CA 94104 United States of America |
|---|---|
| Website | firstup.io/ |
| Founding Date | 2008 |
| Company Status | Private |
| Jobs | firstup.io/company/careers/ |
| Social Sites |
At Firstup, community means many things. It's the community we build at our company, it's the community we build in the many cities where we work and it's the community we cultivate with our customers. That's why we offer a variety of programs and initiatives to build these communities, including paid days off to volunteer each quarter and a matching donation program. We also host roundtable discussions with our many customers to share ideas on various initiatives across companies.
Firstup Employees
Firstup has 250 employees. 18 employees at Firstup have reviewed Firstup across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 18 Firstup employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Firstup are not very pleased with their total compensation at Firstup, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Firstup are generally satisfied with their team. 18 Participants grade the quality of their coworkers a C-. The majority believe the meetings at Firstup are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Firstup believe the environment at Firstup is positive. Most Participants believe the pace of work at Firstup is comfortably fast. About 69% of the employees at Firstup work 8 hours or less, while 8% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Firstup are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Firstup employees generally work 9.2 hrs a day
Work Hours
A Day in the Life
Employees at Firstup report the work pace is comfortably fast
Work Pace
A Day in the Life
69% of Firstup employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Firstup employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
20% of Firstup employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Firstup employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
54% of Firstup employees call their work environment positive
Environment
Joining Firstup - Employee Onboarding
The prevailing opinion from Comparably users about their company is that it was very prepared on their first day. Employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Firstup KPIs and OKRs
Employees’ understanding of Firstup's KPIs and OKRs is essential for its success. Out of 2 Firstup employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Firstup CEO & Leadership
66 /100
Firstup CEO Awards and Recognitions
Firstup’s CEO Bill Schuh started in this role in 2025. Bill’s approval rate is lower compared to CEOs at similar sized companies, putting Bill in the Bottom 45% of all CEOs of similar-sized companies on Comparably. Bill Schuh’s employees rank Firstup in the Top 50% for Perks And Benefits, in the Bottom 40% for Executive Team, and in the Bottom 35% for Environment. Schuh is generally unpopular with Firstup employees, but ranks especially low with Male employees. However, employees with Over 10 Years experience have a slightly more favorable view of the CEO. When compared to Firstup’s competitors, Bill Schuh ranks below Simpplr Inc CEO Dhiraj Sharma.
Firstup Leadership
The Firstup Executive Team is rated a “C” and led by CEO Bill Schuh, Chief Financial Officer Mike Skelly, and Chief Executive Officer Bill Schuh
Bill Schuh CEO / President
Bill is CEO at Firstup, the leader in workforce orchestration. Prior to Firstup, Bill served as Chief Revenue Officer at... read more
Mike Skelly Chief Financial Officer
An entrepreneurially-minded, results-oriented Chief Financial Officer with more than 25 years of experience, Mike has... read more
Bill Schuh Chief Executive Officer
Bill Schuh serves as the Chief Executive Officer of Firstup.
Cheryl Chavez Chief Product Officer
Cheryl Chavez serves as the Chief Product Officer of Firstup.
Craig Steele Chief Revenue Officer
Craig Steele serves as the Chief Revenue Officer of Firstup.
Jen Franklin Head of Customer Value
Jen Franklin serves as the Head of Customer Value of Firstup.
Kristin Brennan Chief Marketing Officer
Kristin Brennan serves as the Chief Marketing Officer of Firstup.
Sabra Sciolaro Chief People Officer
Sabra Sciolaro serves as the Chief People Officer of Firstup.
Vinod Malhotra Chief Technology Officer
Vinod Malhotra serves as the Chief Technology Officer of Firstup.
Firstup Salaries
How much does Firstup pay?
How much do people at Firstup get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Firstup is $114,987, or $55 per hour, while the estimated median salary is $118,598, or $57 per hour.
At Firstup, the highest paid job is a General Counsel at $269,484 annually and the lowest is a CS Rep at $44,822 annually. Average Firstup salaries by department include: Marketing at $157,947, Legal at $269,484, Finance at $73,739, and Engineering at $124,155. Half of Firstup salaries are above $118,598.
14 employees at Firstup rank their Compensation in the Bottom 30% of similar sized companies in the US (based on 40 ratings) while 14 employees at Firstup rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 15 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
20th Percentile $91k | $91k | 20th Percentile |
40th Percentile $118k | $118k | 40th Percentile |
60th Percentile $193k | $193k | 60th Percentile |
80th Percentile $265k | $265k | 80th Percentile |
100th Percentile $345k | $345k | 100th Percentile |
$114,987*
Average Compensation
$118,598*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Firstup Salaries by Department
Diversity & Inclusion at Firstup
Diverse employees at Firstup score the company 19/100 across various culture categories, placing Firstup in the Bottom 5% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Firstup across various culture dimensions.
Our DEIB Vision: ,We strive to cultivate an environment that values diversity and respects differences, creating equitable opportunities for growth and empowering individuals in our collective success. We hold ourselves accountable so that, together with our customers, we can lead the transformation of the digital employee experience.,,DEIB Opportunities:,At Firstup, we offer an employee-led DE&I Council that offers programs and thought leadership, with an overall mission to connect and communicate leadership's DE&I initiatives to the employee population. We recognize that the only way to make progress in DEIB is to make systematic change. That is why we also offer training, company-wide DEIB events and an annual engagement survey to ensure all voices are heard. ,,DEIB Community Impact:,At Firstup, community means many things. It's the community we build at our company, it's the community we build in the many cities where we work and it's the community we cultivate with our customers.,That's why we offer a variety of programs and initiatives to build these communities, including paid days off to volunteer each quarter at the nonprofit or school of your choice and a matching donation program. We also host roundtable discussions with our many customers to share ideas on various DEIB initiatives across companies. Our goal is to make systematic change and what better way than sharing best practices with some of the world's largest organizations.
Ranked Culture the Highest
Ranked Culture the Lowest
Firstup Perks & Benefits
Our benefits help our people live their best lives, so they can do their best work. Our best-in-class total rewards include fully paid medical, dental, and vision for employees, plus 70% for dependents. We also offer unlimited PTO to help you rest and recharge and this includes our "Fruity Drink Bonus." When we say we want you to take time off, we mean it. To encourage you, we offer extra compensation when you take time off in full-week increments.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
Office Perks
- Company Social Outings
- Legal Assistance
- Work From Home Policy
- Unique Office Space
Firstup PTO
Firstup's PTO and Vacation policy typically gives unlimited days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Firstup Careers
Firstup Jobs
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Frequently Asked Questions regarding Firstup
What is Firstup address?
Firstup location is at 1 Montgomery St
Who is the CEO of Firstup?
Firstup CEO is Bill Schuh, their score by employees is 66
What is the salary for SysAdmin in Firstup?
SysAdmin average salary in the US is 81k
What are the salaries in the Finance in Firstup?
The average salaries for Finance in Firstup is 74k
How many employees work in Firstup?
Firstup has 250 employees
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