Frontier Communications Claimed Company
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com. read more
I enjoy the work, but everyday that goes by I don't really enjoy the company. Pre-merged and pre-sold I was proud of the company. I try to make the best of it now and practice contentment; however, lost benefits, bonuses, raises, etc is causing me to search else where.
What are some of the best things about your team?
Most of the team members get the work done and put the customer first. We also don't let the issues of fairness get in the way of our job.
What is most positive about the culture and environment at your company?
I would say the knowledge and the willingness to learn and take on whatever needs to be done to give the customer the best experience possible. However, we are hemorrhaging these employees to other jobs.
What's going wrong and how can it be improved?
I appreciate this job; however, the stress & responsibility is extremely high. One transposed number can cause an outage for many customers. We have orders to provision, hot cuts, phone calls. pressure can build up rather quickly. lack of communication from supervisor can be long causing uneasiness
What does the leadership team need to get better at?
Communication has always been an issue. Decisions are made from the top without involving those that do the job daily. Many of these decisions have time & money invested and then discarded because it wasn't thought out or discussed. Much time & money can be saved by involving those that do the work.
Why do you feel undervalued and what would make you feel better about your compensation?
eight of us were moved from one team to another to help out. Eventually we were put on the team permanently. This was two years ago. Only 3 of us kept with Frontier. The other two were compensated for the difference in pay, but I was not. 2years later my manager is still working on an equalization
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