Hallmark Employee Reviews
Out of 405 Hallmark employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Hallmark improve their work culture. The Product team, with 92% positive reviews, reports the best experience at Hallmark compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They're not afraid to work and we don't have any slackers on our team
Comp trolling directive thoughts and Greeting
Always gives praise to employees
They are wonderful and very helpful.
When I need help, they're always there for me during shifts and it means more to me than they know.
What does the leadership team need to get better at?
Authentic leadership and sound business decisions
Paying the employees and waking uo to reality
Understanding the challenges that are faced in the field by The decisions they are making. They do not understand or they don't care About their decisions affect employees. Serious disconnect
Communication, practicality, reality, and empathy
Transparency, process standardization, source directly to manufacturers, internal education.
What is the best part about your compensation package?
Delivery most Honest Arrivals Timid
competitive, provided more value than I gave initially, allowed me to grow with a responsible foundation.
Free ornament every year. Discount on hallmark channels.
The insurance is a good opportunity.
Hallmark offers a variety of programs even for part-time employees.
Why do you feel undervalued and what would make you feel better about your compensation?
We are part-time employees. We are conveniently part time when it suits them but for the past year I have not worked part-time hours.
Right now I could make more at a fast food restaurant than I do with my Hallmark job. I do everything I can to help and do my part (though I am severely chronically ill).
We are paid the Ohio minimum wage, which is a joke. We ate expected to do a lot of work, and we are short staffed because no one will work for $10,10 per hour.
There are zero benefits to this position. Currently looking for another job. The expectations are not achievable. The hours have been cut dramatically and the work load expected has been doubled. They still expect a high standard of work yet do not give the time to achieve this.
Review from Sales Dept
Salary ranges should be made known...
What are some of the best things about your team?
We all work hard and we all know what we're doing
They are awesome kind people and they work hard.
Communicate well and always there to help.
Very diverse team of proffesionals
We all get along and will cover shifts for each other if needed.
What do your coworkers need to improve and how could you work together better?
Getting product and communication from hallmark
Not allowed to work together
They are all unhappy. They know they are not valued and we work to make execs money. Not us.
Review from Sales Dept
They need to improve their professionalism and their attitude towards others, particularly customers.
Review from Customer Support Dept
I work as an independent Retail merchandiser
Review from Sales Dept
What is most positive about the culture and environment at your company?
I am! Really it depends on the location
Everyone its so diverse therrme
My enviroment at this company is pleasant because i work out in the field with many wonder people both Store Managers and customers also.
There isnt anythjbg redeeming anoit our culture
Moisture Airwaves wells of Gasyure
What needs to change to make the company culture better?
encourage work from home for those who wish to
Review from Operations Dept
The management themselves need to get it together so local store managers know what they're doing.
Review from Operations Dept
What did you like most about the interview process?
Just the atmosphere an welcoming
Often Reminding assurance on Sales
It was a phone interview. Easy
Review from Sales Dept
Very personable and helped me to understand the company more.
Virtual interviews were helpful but did make the first day in the office more challenging. I enjoyed meeting a member from all levels of the team, a co-worker, my manager and a member of leadership.
What would you improve about your company's interview process?
its terrible. people come in in jeans and a t-shirt for the interview and is seen as acceptable interview attire which is not correct
Review from Sales Dept
Hiring needs to be done by hallmark not 3rd party
allow person to randomly speak to people in various departments and withing the department being interviewed for
Review from Operations Dept
Don't make it so easy, that how they let too many bad employees in.
Review from Operations Dept
What makes you most happy at work?
Talking to the customers and helping them find that special gift
The final look of the work I do. Preparing RTG bags.
Helping customers meet their needs.
The brand has consumer support
Review from Marketing Dept
I love my job, coworkers, and managerment team
What's going wrong and how can it be improved?
They wont tell us why it is failing
it is hard to pinpoint the things that are wrong and need fixing because it changes every single day
Review from Sales Dept
Corporate doesn't listen to what customers want and what cards they need. So they settle for what's available.
Review from Sales Dept
cost of product is too high give the online use and costs of other options
Review from Operations Dept
Hallmark is pushing a political agenda and Hallmark Channel has deviated from core family values and clean viewing for ALL members of the Family. They are promoting the world's view and are flipped when opposition arises.
What do you like best about your company?
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What would you most like to see improved at your company?
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