Harris Teeter Claimed Company
Harris Teeter operates as a chain of supermarkets. read more
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Very negative attitudes of some management. Slack employees. Lack of training. Staff not held accountable. Negative comments and put downs are the norm. Finger pointing all the time.
What is most positive about the culture and environment at your company?
The customers who shop with Express Lane are extremely grateful for our service.
What do your coworkers need to improve and how could you work together better?
What staff meetings? We don't have staff meetings. There is no direction from management, no incentive to do a good job, and no staff accountability. Pointing fingers for being late on orders doesn't fix the problem of bad management nor the ineffective way our store is set up for Express Lane.
What does the leadership team need to get better at?
I work as a personal shopper and I was given one day of training and the next day I was on my own. Improve the hands on training because every shopper does it their own way. Provide an SOP manual to the staff. You can't hold staff accountable if they don't know the correct procedures.
What's going wrong and how can it be improved?
Give us the equipment necessary to do our job. We have one (1) computer, one (1) phone, NO printer/copier (the one we use is at the back of the store), and one (1) check out dedicated to Express Lane. We need more of everything. The way this is set up, we are bound to fail.
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