Heartland Claimed Company
Heartland is the point of sale, payments and payroll solution of choice for entrepreneurs that need human-centered technology to sell more, keep customers coming back and spend less time in the back office. Nearly 1,000,000 businesses trust us to guide them through market changes and technology challenges, so they can stay competitive and focus on building remarkable businesses instead of managing the daily grind.
Heartland’s parent company is Global Payments Inc. (NYSE: GPN), a worldwide provider of payment technology and software solutions delivering innovative services and business solutions to customers around the world. Headquartered in Atlanta, Georgia with more than 11,000 employees worldwide, Global Payments is a member of the S&P 500 with customers and partners in 32 countries throughout North America, Europe, the Asia-Pacific region, and South America. For more information about Global Payments, please visit www.globalpaymentsinc.com. read more
HR or Marketing? Claim Your Free Employer Account
They are knowledgeable and cooperative
What needs to change to make the company culture better?
We are understaffed and ignored when we complain about anything
What's going wrong and how can it be improved?
Pay attention to your employees. We know what the costumers want.
What does the leadership team need to get better at?
They only care about new sales, not retaining customers. They care more about call scripts than getting the problem fixed.
Why do you feel undervalued and what would make you feel better about your compensation?
We deserve more pay. We are treated like common customer service representatives but our technical knowledge is very high. Similar tech support reps in our industry make almost twice as much and our insurance is outrageous
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