Heartland Operations Department Employee Reviews

So far the experience has been great! I have like every person I work with. My manager is amazing and so personable and knowledgeable. The people for me has been the best part!

Review from Operations Dept

I have worked for Heartland over 9 years. I work in operations, and seeing that the company is trying to really focus on culture is refreshing, as some offices are like poison with the old attitudes. I hope to see resources spent to make changes with culture through indepth training, etc.

Review from Operations Dept

It is a great joy to be a Heartlander. Its being part of a positive team that I'm thankful for. A lot of people can not say that about where they work.

Review from Operations Dept

Overall, I know that we are going through a tough period of time not made better by the pandemic. I know that difficult times will always pass. If presented this survey at a different time, it may have yielded different results, but it consists of how I feel at this present time.

Review from Operations Dept

Several years ago, I would not have been so optimistic in my responses, but the positive changes our leadership has made makes us feel like contributing members of Heartland. Finally, the attitude of finger-pointing has diminished and the focus is now on problem-solving and improving processes!

Review from Operations Dept

The people are amazing and friendly. They are willing to share information and knowledge which makes that an excellent environment for a new employee

Review from Operations Dept

My leadership team provides clear expectations and sets realistic goals. My manager encourages honest communication and is very supportive of our team.

Review from Operations Dept

They seem open and honest - I also really appreciate that they are trying to change our culture.

Review from Operations Dept

I Love how or leadership team really encourages Heartlanders to share our opinions and ideas on different things.

Review from Operations Dept

The leadership team(s) at Heartland tend to stay engaged with their employees.

Review from Operations Dept

That our company offers a package with such a variety of coverages is amazing. I really appreciate the medical/dental coverage provided and the vacation time is a big plus.

Review from Operations Dept

While it could be more pay, I am grateful we have good benefits and additional benefits, such as life ins, accident ins, etc.

Review from Operations Dept

The number of paid holidays.

Review from Operations Dept

Health insurance, 401k, and annual bonuses.

Review from Operations Dept

The medical and prescription drug coverage. I pay almost nothing for needed medications and our insurance makes necessary doctor visits affordable.

Review from Operations Dept

Took on this role when salaries were not where the market was for others. It is not that I feel undervalued but know that other companies pay higher. But money is not everything and what I get from the company and my team in other ways outweighs that. And makes me happy

Review from Operations Dept

It's almost a slap in the face to report our most profitable quarter ever, yet put off raises. A raise would make me feel better.

Review from Operations Dept

The rate of pay is not in alignment with other businesses in same field. The responsibilities seem to outweigh the benefits. This year our benefits (insurance) rates increases and also added charges that were not in our previous plan and the benefits themself are not as good.

Review from Operations Dept

We are losing all of our great people to bad companies that pay more. The company is making money, share the wealth. I have had a 1. 2% increase in the last 3 years. I don't want to have to work two jobs during the holidays.

Review from Operations Dept

Don't care for the "point" rating system-don't feel it gives a true description of my value.

Review from Operations Dept

The people are always there to help and assist with any questions

Review from Operations Dept

We support each other. We build each other up and assist each other to provide the best service for our clients and our coworkers.

Review from Operations Dept

We work well together and enjoy helping others

Review from Operations Dept

Everyone seems to be genuine and care about one another.

Review from Operations Dept

they're like family; fun, supportive, encouraging

Review from Operations Dept

The coworkers at my peer level are very negative overall. They do not share the same values as me, nor are they invested in the company, its initiatives, and where we are headed in the future.

Review from Operations Dept

I would love to see all areas of the business collaborate with each other to identify and resolve complex issues cross departments.

Review from Operations Dept

I like the pace, I like sense of community, I like that I provide a service that is appreciated and I like the people.

Review from Operations Dept

That they are trying to change the culture. I love it!

Review from Operations Dept

training and development also advancement opportunities

Review from Operations Dept

Our management is invested in my performance and my desire to succeed in my role.

Review from Operations Dept

everyone cares about each other, supports one another and makes work fun

Review from Operations Dept

Having the flexibility to work remotely and still be involved with a team

Review from Operations Dept

Completing a large project successfully and my coworkers.

Review from Operations Dept

Knowing in my position that I can help people - both internally and externally.

Review from Operations Dept

helping our merchants solve a problem or make their day a little better

Review from Operations Dept

the people I work with; the culture I work in

Review from Operations Dept

Employee morale of our payroll specialists is very low in conjunction with negative attitudes. Some days I dread coming in because I feel like this is the day that some of my subordinates will give up and make work more difficult for me and their peers.

Review from Operations Dept