92
out of 100
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Intercom Competitors
Intercom competitors include Drift, Mixpanel, Zendesk, MaritzCX and Totango. Intercom ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Intercom compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
5th
eNPS Rank
4th
Gender Rank
4th
Diversity Rank
4th
Product Quality
6th
NPS Rank
4th
Pricing Rank
6th
Customer Service
4th
See Intercom Culture vs Competitors:
- 1st
Drift87 / 100 - 2nd
Mixpanel83 / 100 - 3rd
Intercom77 / 100 - 4th
Zendesk76 / 100 - 5th
MaritzCX70 / 100
Intercom Competitors at a Glance
CEO Ratings Comparison
Intercom's CEO Score Ranks 5th
41 Employees at Intercom rate Eoghan McCabe a 73 out of 100, which ranks them 5th below Zendesk's CEO,Tom Eggemeier. Last rating was months ago.
- 1st
Scott ErnstDrift251 Employees at Drift rate Scott Ernst a 92 out of 100, which ranks them 1st out of Intercom's competitors. Last rating was months ago.
- 2nd
Amir MovafaghiMixpanel84out of 100324 Employees at Mixpanel rate Amir Movafaghi a 84 out of 100, which ranks them 2nd out of Intercom's competitors. Last rating was months ago.
- 3rd
Mike SinowayMaritzCX78out of 1008 Employees at MaritzCX rate Mike Sinoway a 78 out of 100, which ranks them 3rd out of Intercom's competitors. Last rating was months ago.
- 4th
Tom EggemeierZendesk75out of 100286 Employees at Zendesk rate Tom Eggemeier a 75 out of 100, which ranks them 4th out of Intercom's competitors. Last rating was a month ago.
Product Quality Score Comparison
Intercom Ranks 6th in Product Quality Score
23 Customers rate Intercom's Product Quality Score a 3.4/5, which ranks it 6th against its competitors, below MaritzCX.
NPS Comparison
Intercom Ranks 4th in Net Promoter Score
31 Customers rate Intercom's Net Promoter Score a 0, which ranks it 4th against its competitors, below Mixpanel. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Intercom to a friend?”.
Pricing Score Comparison
Intercom Ranks 6th in Pricing Score
22 Customers rate Intercom's Pricing Score a 3.5/5, which ranks it 6th against its competitors, below Totango.
Customer Service Comparison
Intercom Ranks 4th in Customer Service
21 Customers rate Intercom's Customer Service a 3.8/5, which ranks it 4th against its competitors, below Mixpanel.
Overall Culture Score Comparison
Intercom Ranks 3rd in Overall Culture Score
50 Employees rate Intercom's Overall Culture a 77/100, which ranks it 3rd against its competitors, below Mixpanel. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Intercom Ranks 4th in Employee Net Promoter Score
40 Employees rate Intercom's Employee Net Promoter Score a 14, which ranks it 4th against its competitors, below Zendesk. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Intercom to a friend?”.
Gender Score Comparison
Intercom Ranks 4th in Gender Score
8 Employees rate Intercom's Gender Score a 73/100, which ranks it 4th against its competitors, below Zendesk. The Gender Score tracks how positively women rate their experience at Intercom.
Diversity Score Comparison
Intercom Ranks 4th in Diversity Score
11 Employees rate Intercom's Diversity Score a 67/100, which ranks it 4th against its competitors, below Zendesk. The Diversity Score tracks how positively diverse employees rate their experience at Intercom.
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