Intercom Claimed Company

EMPLOYEE PARTICIPANTS: 50

TOTAL RATINGS: 537

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 358

TOTAL RATINGS: 4419

Intercom vs Zendesk

Compare Intercom versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 50 employees and customers of Intercom and 358 employees and customers of Zendesk.

Intercom

Intercom's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Intercom. Their current valuation is $1.30B.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

3.5/5

Product Quality

4.2/5

3.6/5

Pricing

4/5

3.8/5

Customer Service

4/5

NPS Score

42%	Promoters
16%	Passive
42%	Detractors

NPS Score

62%	Promoters
15%	Passive
23%	Detractors

Net Promoter Score
Winner by 39

See how Intercom compares to its competitors

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at Intercom vs Working at Zendesk

73 / 100

CEO Rating

Tom Eggemeier

75 / 100

CEO Rating
Winner by 2%

Intercom

Intercom doesn't have enough ratings to calculate the Team Culture Ratings.

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Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 2% higher than the scores of Intercom's CEO, Eoghan McCabe. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 73

CEO Score

CEO Score 75

Overall Culture 77

Overall Culture

Overall Culture 76

eNPS

Gender Score 73

Gender Score

Gender Score 78

Diversity Score 67

Diversity Score

Diversity Score 74

Perk And Benefits 86

Perk And Benefits

Perk And Benefits 80

Professional Dev. 71

Professional Dev.

Professional Dev. 58

Overall Culture at Intercom vs Zendesk

/ 100

Intercom

Employees at Intercom rate their Overall Culture a 77/100, with Operations and Design as the two departments that rate their experience the highest.

Overall Culture
Winner by 1%

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with HR and Legal as the two departments that rate their experience the highest.

Intercom
Zendesk76

Employee Net Promoter Score at Intercom vs Zendesk

eNPS

Intercom

17 Promoters 42%

12 Passives 30%

11 Detractors 28%

eNPS

Zendesk

137 Promoters 47%

76 Passives 26%

77 Detractors 27%

Employee Net Promoter Score
Winner by %

Intercom
Zendesk21

Gender Score at Intercom vs Zendesk

/ 100

Intercom

Employees at Intercom rate their Gender Score a 73/100, with HR as the department that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner by 5%

Intercom
Zendesk78

Diversity Score at Intercom vs Zendesk

/ 100

Intercom

Employees at Intercom rate their Diversity Score a 67/100, with Sales as the department that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner by 7%

Intercom
Zendesk74

Perk and Benefits Score at Intercom vs Zendesk

/ 100

Intercom

Employees at Intercom rate their Perk and Benefits Score a 86/100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 6%

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Intercom
Zendesk80

Professional Development Score at Intercom vs Zendesk

/ 100

Intercom

Employees at Intercom rate their Professional Development Score a 71/100, with Sales and HR as the two departments that rate their experience the highest.

Professional Development Score
Winner by 13%

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Intercom
Zendesk58

Leadership Culture Ratings vs Zendesk

Intercom

79 / 100

Leadership Culture Ratings vs Zendesk
Winner by 3%

Zendesk

76 / 100

Intercom rates % higher than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 1133 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get valuable feedback on how to improve at work?" and "How would you rate your manager?".

Intercom
Zendesk76

Compensation Culture Ratings vs Zendesk

Intercom rates % lower than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 724 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "How often do you get a raise?".

Intercom
Zendesk76

Team Culture Ratings vs Zendesk

Intercom rates % lower than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 636 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Does Your Boss Hurt Your Company Culture?".

Intercom
Zendesk82

Environment Culture Ratings vs Zendesk

Intercom

78 / 100

Environment Culture Ratings vs Zendesk
Winner by 3%

Zendesk

75 / 100

Intercom rates % higher than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 650 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "Does someone you work with closely, make you want to quit your job?".

Intercom
Zendesk75

Sentiment Culture Ratings vs Zendesk

Intercom rates % lower than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 740 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What's going wrong and how can it be improved?".

Intercom
Zendesk78