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Intercom Company Culture
Intercom Culture
This score is derived from employee ratings & reviews4.3/5
Intercom's Overall Culture is rated A-
Top Rated Culture Dimensions
Manager
A+Perks & Benefits
A+Environment
AExecutive Team
AHappiness
A-Intercom CEO
Top 25%Top 25% of Similar Size Companies on Comparably
Eoghan McCabe
73 /100
See More
Diversity at Intercom
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Diverse employees at Intercom have rated Perks And Benefits, Compensation, and Professional Development as the highest categories they have scored
Women at Intercom
Top 40%Top 40% of Similar Size Companies on Comparably
B-
Women at Intercom have rated Perks And Benefits, Compensation, and Happiness as the highest categories they have scored
Intercom eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 35%Top 35% of Similar Size Companies on Comparably
Recommend to a Friend?
14
Intercom employees are 14% more likely to recommend Intercom as a great place to work
| 42% | Promoters |
|---|---|
| 30% | Passives |
| 28% | Detractors |
Working at Intercom
Working at Intercom is rated highly by 50 employees, across various culture dimensions. Intercom employees are most satisfied about Manager, Perks And Benefits, and Environment categories, putting Intercom’s culture in the Top 15% compared to similar sized companies on Comparably and in the Top 30% compared to other companies in San Francisco. See below in detail how working at Intercom was rated by employees.
Overall Company Culture at Intercom
A-
Overall Company Culture at Intercom is rated A-
Last updated months ago
Top
15%
Intercom ranks in the Top 15% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Intercom Employee Reviews
Out of 40 Intercom employee reviews, 100% were positive.
| Positive Reviews | 100% |
|---|---|
| Constructive Feedback | 0% |
Positive Reviews From Intercom Employees
- What is most positive about the culture and environment at your company?We're values driven, people-centric and the majority of the company operates with kindness and humility. You'll meet awesome people at Intercom and it makes the company feel special.
- What is the best part about your compensation package?Competitive salary, equity feels like it has real value.
- What do you like best about the leadership team?The leadership team is increasingly diverse, really transparent and leading the company in a great direction.
Intercom Company Information
Intercom Company Overview
Intercom's mission is to make internet business personal - helping businesses connect quickly, easily, and personally with their customers.
Intercom was founded in 2011 and its current CEO is Eoghan McCabe. Since its inception 15 years ago, Intercom has grown to 1050 employees.
Intercom Mission, Vision & Values
Intercom Mission Statement
Our mission at Intercom is to make internet business personal.
Intercom Vision Statement
Our vision at Intercom is to bring a Messenger-first, personal experience, to all customer and business communication.
Intercom Values
- We’re optimistic and positive
- We think big and start small
- We obsess about our customers’ success
- We go further together
- We’re confident, yet humble
- We make every day count
| Website | www.intercom.com |
|---|---|
| Founding Date | 2011 |
| Tel | 0000000000 |
| Company Status | Private |
| Jobs | www.intercom.com/careers |
| Social Sites | |
| Headquarters | |
| San Francisco HQ | San Francisco, CA 94105 United States of America |
| Dublin 2 HQ | Stephen Court, 18-21 Street Stephen's Green Dublin 2 D02 N960 Ireland |
| Chicago HQ | 1330 West Fulton Street, Suite 750 Chicago, IL 60607 United States of America |
| London HQ | Level 2, 80 Great Eastern Street London EC2A 3JL United Kingdom |
| Sydney HQ | Upper Ground Floor, 285A Crown Street Surry Hills Sydney 2010 Australia |
Intercom Competitors
Intercom competitors include Drift, Mixpanel, Zendesk, and MaritzCX. Intercom ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Intercom compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
What makes working at Intercom special? Hear from our employees about what makes Intercom, Intercom.
Life at Intercom
Intercom HQ
Intercom HQ
Personalized InterCards that celebrate each employee's work anniversary.
Life at Intercom
Life at Intercom
Life at Intercom
Intercom Employees
Intercom has 1050 employees in 5 locations. 50 employees at Intercom have reviewed Intercom across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 50 Intercom employees give their leadership a grade of A-, or Top 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Intercom are generally satisfied with their total compensation at Intercom, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Intercom are pleased with their team. 50 Participants grade the quality of their coworkers a B. The majority believe the meetings at Intercom are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Intercom believe the environment at Intercom is positive. Most Participants believe the pace of work at Intercom is comfortably fast. About 70% of the employees at Intercom work 8 hours or less.
Overall, the employees at Intercom are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Intercom employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at Intercom report the work pace is comfortably fast
Work Pace
A Day in the Life
86% of Intercom employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Intercom employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
85% of Intercom employees call their work environment positive
Environment
Joining Intercom - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Intercom KPIs and OKRs
Employees’ understanding of Intercom's KPIs and OKRs is essential for its success. Out of 7 Intercom employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 6 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Intercom CEO & Leadership
73 /100
Intercom CEO Awards and Recognitions
Intercom’s CEO Eoghan McCabe started in this role in 2022. Eoghan’s approval rate is in the Top 25% of all CEOs of similar-sized companies on Comparably, and in the Top 40% compared to the CEOs of all other companies in San Francisco. With a high CEO score, Eoghan McCabe has won the Top 5% Rated CEO in 2016. Intercom’s CEO is highly regarded especially by employees in the HR department, employees with the company for 2 to 5 Years, and Caucasian employees. However, employees with the company for 1 to 2 Years, employees in the Sales department, and employees with 1 to 3 Years experience have a less favorable view of the CEO and believe there is room for improvement. Compared to Intercom’s competitors, Eoghan McCabe ranks right below Zendesk CEO Tom Eggemeier. Under McCabe’s leadership, Intercom employee respondents are most happy about their Manager and the company’s Perks And Benefits. Diversity and Gender are two areas, according to respondents, where Intercom could stand to see real improvement.
Intercom Leadership
The Intercom Executive Team is rated an “A” and led by CEO Eoghan McCabe, Chief Financial Officer Dan Griggs, and Chief Marketing Officer Anna Griffin
Eoghan McCabe CEO / President
CEO, Co-founder and Chairman of the Board
Dan Griggs Chief Financial Officer
Dan leads Intercom’s Finance, Accounting, Business Ops, and Analytics teams to optimize Intercom’s growth. He was... read more
Anna Griffin Chief Marketing Officer
Anna leads Intercom’s Marketing team, including Product Marketing, Corporate Marketing, Demand Generation, and Growth.... read more
Cheree McAlpine General Counsel
Cheree oversees Intercom’s Legal, Security, Compliance, and Regulatory teams. She was previously Chief Legal Officer and... read more
Leandra Fishman Chief Revenue Officer
Leandra oversees Intercom’s sales-led revenue channels, including the Customer Success, Operations, and Support teams.... read more
Darragh Curran Chief Technology Officer
Darragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
Paul Adams Chief Product Officer
Paul oversees Intercom’s product, design and research teams. Previously, he worked in brand, product and UX design at... read more
Des Traynor Chief Strategy Officer and Co-founder
Des leads R&D, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer... read more
Intercom Salaries
How much does Intercom pay?
How much do people at Intercom get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Intercom is $133,374, or $64 per hour, while the estimated median salary is $140,971, or $67 per hour.
At Intercom, the highest paid job is a Corporate Counsel at $210,734 annually and the lowest is a Receptionist at $48,868 annually. Average Intercom salaries by department include: Marketing at $112,619, Operations at $97,338, Admin at $51,774, and Finance at $111,572. Half of Intercom salaries are above $140,971.
26 employees at Intercom rank their Compensation in the Top 25% of similar sized companies in the US (based on 80 ratings) while 24 employees at Intercom rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 28 ratings).
Salaries contributed from Intercom employees include job titles like Engineering Manager, Developer, Executive Assistant, and Director of Finance. Comparably data has a total of 7 salary records from Intercom employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $78k | $78k | 1st Percentile |
17th Percentile $110k | $110k | 17th Percentile |
33rd Percentile $140k | $140k | 33rd Percentile |
50th Percentile $186k | $186k | 50th Percentile |
67th Percentile $221k | $221k | 67th Percentile |
83rd Percentile $269k | $269k | 83rd Percentile |
100th Percentile $280k | $280k | 100th Percentile |
$133,374*
Average Compensation
$140,971*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Intercom Salaries by City
Intercom Salaries by Department
Diversity & Inclusion at Intercom
Diverse employees at Intercom score the company 67/100 across various culture categories, placing Intercom in the Top 50% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Intercom across various culture dimensions.
At Intercom, we want to build a long-lasting, special company.,,We believe that creating a team of people who are different in many ways will play a big part in helping us bring the richness of life into the everyday experience of working at Intercom. We want every employee to feel safe, included, and empowered to do the best work of their careers. We work hard to build an Intercom that drives for diverse representation at all levels and tenures, champions equity in everything we build, and fosters inclusivity and a sense of belonging for every employee. ,,Our employee resource groups have been torchbearers of this work. Through thoughtfully curated events, we provide opportunities for learning and growth. It’s these experiences, grounded in better understanding each other, that help drive belonging and success for all.
Ranked Culture the Highest
Ranked Culture the Lowest
Intercom Perks & Benefits
Lunch and learns, job training and conferences, promotion from within the company, and customized development tracks.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Intercom PTO
Intercom's PTO and Vacation policy typically gives unlimited days off a year. Intercom's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Intercom Careers
Intercom Jobs
No Recent Jobs found for Intercom on Comparably
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H1B Visa
In 2019, Intercom applied for 5 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Intercom has a total of 1050 employees
5
Total Applied
H1B Applications Outcome
- 100% Granted (5 out of 5)
- 0% Denied ( out of 5)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 5)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 5)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Intercom Know You Want To Work There
Overview of Candidates Interested in Intercom on Comparably
Candidates By Department
Product | 36% | |
|---|---|---|
Design | 14% | |
Customer Support | 14% | |
Engineering | 7% | |
All Industries | 7% | |
Other | 21% |
Candidates By Location
San Francisco | 71% | |
|---|---|---|
Atlanta | 7% | |
Austin | 7% | |
Chicago | 7% | |
Mountain View | 7% |
Frequently Asked Questions regarding Intercom
Who is the CEO of Intercom?
Intercom CEO is Eoghan McCabe, their score by employees is 73
What is Intercom eNPS?
The eNPS for Intercom is 14
What is the salary for Sales Rep in Intercom?
Sales Rep average salary in the US is 140k
What are the salaries in the Operations in Intercom?
The average salaries for Operations in Intercom is 97k
How many employees work in Intercom?
Intercom has 1050 employees
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