IntouchCX Employee Reviews
Out of 488 IntouchCX employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping IntouchCX improve their work culture. The Marketing team, with 96% positive reviews, reports the best experience at IntouchCX compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 29% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Hire better trainers specialized in the medical interpretation branch with a degree. Not a person who knows terms, better training is needed to have better results.
Review from Customer Success Dept
Leadership team needs to take agent frontline support into account to avoid agent dissatisfaction. Re-establishing a Career Pathway to help guide other agents towards defining their goals within the company.
Is good we gave a good understanding.
Try being genuine for once
Communication Better interpersonal relationships Better team work Organized team and leaders Strategies to comply in a new company employee development better income
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Seeing that employees are treated with respect and dignity by the recruiting, training and operations department should change staff and offer a higher salary for the hours worked.Especially for vri workers in field interpretation
Review from Customer Success Dept
I have previously stated the reason, this goes across the board.
Working for this company for a senior operation manager that treats you like a pos worker when youre being told by your coaches youre doing amazing made me realize that this job is not worth it.
Employees need to be given a chance to buy insurance at any time. No stock options are available as far as I know.
There is no benefits until 6 months which is double the amount of time comparing to other companies . Compensation is pretty basic there is very less chances for you to increase the salary after months and months you will be sticking with the same salary.
What do your coworkers need to improve and how could you work together better?
Better work environment, fair and dignified treatment in all departments
Review from Customer Success Dept
Better meeting structures, and better control of the calls. Almost every meeting scheduled ran over because someone ran off with an off-topic subject which caused stress and anxiety to complete ongoing / pending tasks
The lack of interaction and engagement with one another.
Review from Customer Support Dept
Value your employees input and intelligence
employee managers that arent teenagers
What needs to change to make the company culture better?
the Operation team needs to operate under a bias goal .
New senior OM would be better
they just need to close the company
To show more appreciation for the job workers do and leadership needs to demonstrate more interest in the process. They need to show they are wiling to help because currently that is not noticeable.
Review from Operations Dept
Align culture with strategy and processes
Review from Customer Support Dept
What would you improve about your company's interview process?
dont higher teenagers to do adult jobs
Less tests Takes to long and people gets bored To much interviews, one interview is more than enough Clients have to much filters as well OPS just want native english....we are in Honduras Training Language so people who apply can get selected and we can offer that service.
Review from HR Dept
Stop lying to the candidates. You’re just filling chairs. You are not looking for top p
Review from HR Dept
What's going wrong and how can it be improved?
To many lies and unanswered questions be more honest and transparent stop luring people in with promise if you are not going to follow through on them
Clients were always second guessing reporting output, and management had no solutions. Lots of clients were lost and downsizing commenced
The energy is not being fulfilled in the environment with unprofessionals
Review from Customer Support Dept
people hate it at this company
We are having trouble in the proper information dissemination and cascading of new or revised processes. Sometimes the leaders do not have or give out the same information which leads to confusion among the team members. I am sincerely hoping they clear it out first and decide on one update to give.
Review from HR Dept
What would you most like to see improved at your company?
Starting off with communication and the correct guidance
Review from Customer Support Dept
ongoing communication with what happens with our company on a global scale
Review from Marketing Dept
Payroll system need improvement no more disputes
Review from HR Dept