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IntouchCX Company Culture
IntouchCX Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.6/5
Top Rated Culture Dimensions
CEO Rating
A+Diversity
A+Environment
A+Executive Team
A+Gender
A+IntouchCX CEO
Top 5%Top 5% of Similar Size Companies
Mitul Kotecha and Shane Kozlowich
79 /100
See More
Diversity at IntouchCX
Top 5%Top 5% of Similar Size Companies
A+
Diverse employees at IntouchCX have rated Leadership, Team, and Meetings as the highest categories they have scored
Women at IntouchCX
Top 5%Top 5% of Similar Size Companies
A+
Women at IntouchCX have rated Leadership, CEO Rating, and Team as the highest categories they have scored
IntouchCX eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies
Recommend to a Friend?
34
IntouchCX employees are 34% more likely to recommend IntouchCX as a great place to work
| 60% | Promoters |
|---|---|
| 14% | Passives |
| 26% | Detractors |
Working at IntouchCX
Working at IntouchCX is rated highly by 454 employees, across various culture dimensions. IntouchCX employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting IntouchCX’s culture in the Top 5% compared to similar sized companies on Comparably. See below in detail how working at IntouchCX was rated by employees.
Overall Company Culture at IntouchCX
A+
Overall Company Culture at IntouchCX is rated A+
Last updated 11 days ago
Top
5%
IntouchCX ranks in the Top 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
IntouchCX Employee Reviews
Out of 488 IntouchCX employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping IntouchCX improve their work culture.
| Positive Reviews | 83% |
|---|---|
| Constructive Feedback | 17% |
Positive Reviews From IntouchCX Employees
- What do you like best about the leadership team?Listens to you advise you.
- What makes you most happy at work?The teamwork, collaboration, energy and focus
- What are some of the best things about your team?Work together, super fun light hearted discussions combined with an intensity to succeed
Constructive Feedback From IntouchCX Employees
- What do your coworkers need to improve and how could you work together better?Better work environment, fair and dignified treatment in all departments
- Why do you feel undervalued and what would make you feel better about your compensation?Seeing that employees are treated with respect and dignity by the recruiting, training and operations department should change staff and offer a higher salary for the hours worked.Especially for vri workers in field interpretation
- What does the leadership team need to get better at?Hire better trainers specialized in the medical interpretation branch with a degree. Not a person who knows terms, better training is needed to have better results.
IntouchCX Company Information
IntouchCX Company Overview
We are IntouchCX. Where innovation meets industry. Where passion meets purpose. Where scale meets soul.
| Headquarter | 240 Kennedy St Winnipeg R3C 1T1 Canada |
|---|---|
| Website | www.intouchcx.com |
| Founding Date | 2000 |
| Tel | 1-800-530-1121 |
| Company Status | Private |
| Jobs | www.intouchcx.com/careers/ |
| Social Sites |
IntouchCX Competitors
IntouchCX competitors include TP, TaskUs, Concentrix, and Alorica. IntouchCX ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how IntouchCX compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Our goal is to provide a solution that delivers remarkable customer experiences and actionable insights, while leveraging our technological infrastructure to improve efficiency. We do all this while remaining true to the culture and brand identity of our clients.
IntouchCX Employees
454 employees at IntouchCX have reviewed IntouchCX across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 11 days ago.
Overall, the 454 IntouchCX employees give their leadership a grade of A+, or Top 5% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at IntouchCX are pleased with their total compensation at IntouchCX, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at IntouchCX are extremely happy with their team. 454 Participants grade the quality of their coworkers an A+. The majority believe the meetings at IntouchCX are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at IntouchCX believe the environment at IntouchCX is positive. Most Participants believe the pace of work at IntouchCX is comfortably fast. About 66% of the employees at IntouchCX work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at IntouchCX are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
IntouchCX employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at IntouchCX report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at IntouchCX have 1 meeting
Meetings
A Day in the Life
87% of IntouchCX employees look forward to interacting with their team every day
Coworkers
A Day in the Life
IntouchCX employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
87% of IntouchCX employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
IntouchCX employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
81% of IntouchCX employees call their work environment positive
Environment
Joining IntouchCX - Employee Onboarding
The prevailing opinion from employees about joining IntouchCX is that the company was very prepared on their first day. IntouchCX employees concluded that their overall onboarding experience was positive. 86% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
IntouchCX KPIs and OKRs
At IntouchCX 82% of employees think their department KPIs and OKRs are clear. Employees’ understanding of IntouchCX's KPIs and OKRs is essential for its success. Out of 67 IntouchCX employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 62 have said yes.
Are your company's goals clear, and are you invested in them?
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IntouchCX CEO & Leadership
IntouchCX CEO - Mitul Kotecha and Shane Kozlowich
79 /100
IntouchCX’s CEO Mitul Kotecha and Shane Kozlowich started in this role in 2023. Mitul’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably. IntouchCX’s CEO is highly regarded especially by employees in the Marketing department, employees in the Business Development department, and employees in the IT department. However, employees with the company for Less than 1 Year, employees in the Engineering department, and employees in the Customer Success department have a less favorable view of the CEO and believe there is room for improvement. Compared to IntouchCX’s competitors, Mitul Kotecha and Shane Kozlowich ranks right above Alorica CEO Mike Clifton and Max Schwendner. Under Kotecha and Shane Kozlowich’s leadership, IntouchCX employee respondents are most happy about their Environment and the company’s Executive Team. Perks And Benefits and Compensation are two areas, according to respondents, where IntouchCX could stand to see real improvement.
IntouchCX Leadership
The IntouchCX Executive Team is rated an “A+” and led by CEO Mitul Kotecha and Shane Kozlowich, Co-CEO Mitul Kotecha, and Co-CEO Shane Kozlowich
Mitul Kotecha and Shane Kozlowich CEO / President
IntouchCX is led by Mitul Kotecha and Shane Kozlowich, who have both been with the company for over a decade. Kotecha... read more
Mitul Kotecha Co-CEO
Mitul is a visionary leader that drives IntouchCX’s strategic direction, operational strategy, innovation and... read more
Shane Kozlowich Co-CEO
Shane is a strategic leader who drives IntouchCX’s continued growth and vision across our global network. He has... read more
Greg Fettes Founder & Executive Chairman
As Founder and Executive Chairman for IntouchCX and Laivly, Greg provides the strategic vision, framework, and... read more
Jeff Fettes Founder & Board Member
As Founder & Board Member, Jeff has been instrumental in the founding and growth of IntouchCX. Jeff continues to work... read more
Angela Simpson Chief Strategy Officer
As Chief Strategy Officer, Angela oversees our domestic and international growth opportunities through mergers and... read more
Bob Cavanaugh Chief Technology Officer
As Chief Technology Officer, Bob is responsible for new technology adoption, global IT services, tech deployment and IT... read more
Brent Stevenson Chief Experience Officer
As Chief Experience Officer, Brent is responsible for the holistic view of our customer and employee experiences which... read more
Deanne Harrison Chief People & Admin Officer
As Chief People & Admin Officer, Deanne creates and manages end-to-end people strategies centered on attracting,... read more
IntouchCX Salaries
How much does IntouchCX pay?
How much do people at IntouchCX get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at IntouchCX is $129,178, or $62 per hour, while the estimated median salary is $128,476, or $61 per hour.
At IntouchCX, the highest paid job is a Director of Sales at $229,062 annually and the lowest is a CS Rep at $47,124 annually. Average IntouchCX salaries by department include: Admin at $60,075, HR at $125,285, Finance at $88,215, and Product at $163,979. Half of IntouchCX salaries are above $128,476.
241 employees at IntouchCX rank their Compensation in the Top 15% of similar sized companies (based on 842 ratings) while 235 employees at IntouchCX rank their Perks And Benefits in the Top 20% of similar sized companies (based on 299 ratings).
Salaries contributed from IntouchCX employees include job titles like Technical Support. Comparably data has a total of 0 salary records from IntouchCX employees.
Last updated 11 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $73k | $73k | 1st Percentile |
17th Percentile $99k | $99k | 17th Percentile |
33rd Percentile $122k | $122k | 33rd Percentile |
50th Percentile $186k | $186k | 50th Percentile |
67th Percentile $242k | $242k | 67th Percentile |
83rd Percentile $272k | $272k | 83rd Percentile |
100th Percentile $304k | $304k | 100th Percentile |
$129,178*
Average Compensation
$128,476*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
IntouchCX Salaries by Department
Diversity & Inclusion at IntouchCX
Diverse employees at IntouchCX score the company 86/100 across various culture categories, placing IntouchCX in the Top 5% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at IntouchCX across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
IntouchCX Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- Employee Stock Purchase Plan
Office Perks
- Work From Home Policy
- Unique Office Space
IntouchCX PTO
IntouchCX's PTO and Vacation policy typically gives 20-30 days off a year with 60% of employees expected to be work free while out of office. Paid Time Off is IntouchCX's 2nd most important benefit besides Healthcare when ranked by employees, with 30% of employees saying it is the most important benefit. IntouchCX's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
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IntouchCX Careers
IntouchCX Jobs
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IntouchCX Internship Program
Acquiring a position in IntouchCX's Internship Program is generally not difficult. Why intern at IntouchCX? Employees are extremely happy at IntouchCX and rate their office perks as fantastic. It’s summer, interning should not be only a learning experience, but also an enjoyable one. IntouchCX employees say they’re never bored at work. Additionally, 93% have developed close friendships with their co-workers.
How difficult is it to get an internship at IntouchCX?
Customer Support
HR
Very Difficult0%
Somewhat Difficult0%
Not Difficult80%
Difficult0%
Does Not Offer Internships20%
Answered by 5 Customer Support Interns
Very Difficult0%
Somewhat Difficult11%
Not Difficult67%
Difficult0%
Does Not Offer Internships22%
Answered by 9 HR Interns
Frequently Asked Questions regarding IntouchCX
What is IntouchCX address?
IntouchCX location is at 240 Kennedy St
Who is the CEO of IntouchCX?
IntouchCX CEO is Mitul Kotecha and Shane Kozlowich, their score by employees is 79
What is IntouchCX eNPS?
The eNPS for IntouchCX is 34
What is the salary for Marketing Operations in IntouchCX?
Marketing Operations average salary in the US is 108k
What are the salaries in the Marketing in IntouchCX?
The average salaries for Marketing in IntouchCX is 108k
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