Intuit Employee Reviews
Out of 636 Intuit employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping Intuit improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Intuit compared to all other departments at the company. The IT team offered the most constructive feedback, with 27% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 5 days ago
Posted 9 days ago
What do you like best about the leadership team?
Always available when i need even small things
Posted 9 days ago
Leadership no communication. Seems like people making decisions have not touch a return in their life. Lots of system errors and duplications.
Posted a month ago
At this time I am not willing to make a public statement
Great leadership that allows for personal growth within the company is very nice.
It really is a team, we all feel included and important in our roles.
Review from Customer Support Dept
What does the leadership team need to get better at?
Understand the righ direction in AI rather than just application layer AI and agentic AI - just spending on giving money to external LLM companies
Posted 8 days ago
Training! Being more considerate. Helping us find things we don't know about
Review from Customer Support Dept
Understanding our job role before making decisions that effect us.
Review from Customer Success Dept
walk the talk about company values and stop treating people like they are stealing company time based on measuring how many robot-measured hours are spent on a task and then multiplying those hours by your salary/hourly rate to beat down the worker
Compensating employees fairly for the work they do. 35 cents a year raise for a 25 year CPA is insulting. The gas station workers make similar money where I live.
What is the best part about your compensation package?
health insurance and well being perk
Posted 8 days ago
The medical benefits and 401k match
Posted 9 days ago
The investment opportunity is nice to have.
Yearly bonus and raise. You only get the max amount if you exceeded expectations in your metrics. If you met expectations, you still get a eaise and bonus but its not as much.
Its all amazing! My hourly pay- by the way i just received a promotion after working my first season! The retirement plan, which is easy to withdraw from. Last but not least the BIG end of season BONUS!! Hello who doesnt like extra money?!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Using Ai to run a lot of stuff but is in a very beginners stage. Needs lots of improvements.
Posted a month ago
More transparency about wages. Quicker turn around time for 'upgrade opportunities'.
We aren't paid enough to deal with what we are doing.
Review from Customer Support Dept
correction on the 401k response (can't go back) - to answer the question I got a message from my micromanager that their micromanager had an issue with one task multiplied by what I am paid in a high multitasking work environment
rsu's have been battered relative to my grant price
What are some of the best things about your team?
Everyone is always willing to help or gove advice to make the job easier
Posted 9 days ago
At this time I am not willing to make a public statement
Behind the voice of our immediate manager, we are all in this together to help our clients as well as helping our coworkers. It's the best thing.
Everyone is always professional, helpful, and encouraging!
Review from Customer Support Dept
The meetings are informative and enlightening.
What do your coworkers need to improve and how could you work together better?
There was no time to talk to coworkers . No team meetings. They just want you to take calls and the systems recommends the client goes offline because taxes are complex u get in trouble for doibg their taxes in BOP. Different directions from all over.
Posted a month ago
my co-workers are usually just as confused as to what their role is as I am. There is no clear structure within the organization to know who owns what
Everyone needs to help everyone by doing their job that they are getting paid to do
Review from Customer Support Dept
Each one is different and has different deficits and skills, so I cant answer that.
Being transparent and accountable. Stop trying to manipulate the information to sell serve and align with larger company goals
Review from Marketing Dept
What is most positive about the culture and environment at your company?
The attitude of managers and higher up
Posted 9 days ago
At this time I am not willing to make a public statement
Bringing prosperity to all involved in the process.
They show their appreciation by randomly sending us Intuit merch. They also are generous with gift cards and food vouchers.
Intuit is like an extended family. Its a culture thats is so easy to get! They really know how to hire the right people! Everyone is just so awsome!
Review from Customer Support Dept
What needs to change to make the company culture better?
Remove everyone and start from scratch
Review from Customer Support Dept
Cut away and barr toxic behaviours reminiscent of old sales cultures creeping to ours as a new saas based sales environment. Ensure sales reps are encouraged to work together as well as individually at a fast pace to over deliver
Review from Product Dept
stop hiring incompetent senior managers and directors
Review from Design Dept
Too many middle management slowing down progress of great vision at high level.
Review from IT Dept
1 goal -- track it relentlessly from general manager down
Review from Marketing Dept
What did you like most about the interview process?
Recruiter very nice and prepared me for interview
Posted 9 days ago
It was short and to the point. U have to send an interview video.
Posted a month ago
At this time I am not willing to make a public statement
Being able to judge for myself, that I have what it takes to be good at these jobs.
Intuit allows you to be yourself, use notes if needed, and makes the interview process easy and stress free.
Review from Customer Support Dept
What would you improve about your company's interview process?
Make decisions regarding continuing employees MUCH faster.
The interview process is long. The idea of having to do hours of homework for any job is unacceptable, but even contractors who are performing well in the role have to interview for it again to be hired full time.
Your recruiters need to actually follow up with candidates.
Review from Engineering Dept
Define the job requirement more accurately.
Review from IT Dept
They require the passing of their QBO Certification test, do a video of you answering QBO questions in front of the camera for 60 minutes, and it took me 3 hours to upload the employment forms.
What makes you most happy at work?
I can work from home
Posted 9 days ago
Promotions and raises. Theyre good about internal mobility
Resolving client inquiries and knowing that I really helped someone is so satisfying.
Review from Customer Support Dept
being able to utilize my talents and skills
Customers ate always happy with me
What's going wrong and how can it be improved?
Corporate greed based on increasing stock price wich keeps declining. Could be good for the DIY products since the cx is signing their return but not FE.
Posted a month ago
At this time I am not willing to make a public statement
Customers hate us because we are not trained well
Review from Customer Support Dept
Company organizational siloes lead to disconnects between doers and leaders - customers and priorities. Lots of talks of KPIs, and middle managers leveraging a few core workers.
Review from Finance Dept
Call avoidance should not be a thing. Its a ridiculous thing. Sometimes our mics won't work or sometimes the customers ask to talk to a supervisor or someone in corporate and no one wants to take the customers calls.
Review from Customer Support Dept
What do you like best about your company?
Great support in management and resources. I loved the flexibility of schedule and the care for it’s employee
Review from Customer Support Dept
culture, people, hard work, product that helps people
Review from Marketing Dept
CEO and vision
Review from Engineering Dept
The pay
Review from IT Dept
What would you most like to see improved at your company?
Quicker resolution of system glitches.
Review from Customer Support Dept
more work remote options
Review from Marketing Dept
Manager effectiveness, too many meetings, more interesting work
Review from Engineering Dept
Diversity and inclusion of women, minorities and experiences
Review from IT Dept