Company is run by European leaders who are not familiar with the US market, especially when it comes to marketing. Decisions are based on personal tastes instead of data. C-suite prioritizes minor issues instead of dealing with the significant operational problems and poor customer experience.
What is the best part about your compensation package?
My salary is good for the role.
What did you like most about the interview process?
The interview questions were straightforward and the job description was accurate.
What does the leadership team need to get better at?
Ways leadership team could improve: honest communication, realistic workloads, respect for subject matter experts with internal knowledge, being aware of resources, making the company a tolerable place to work instead of saying "if you don't like it here, leave," accepting constructive feedback.
What's going wrong and how can it be improved?
Customer service is lacking, technical issues like wrong pricing, dirty stores, inconsistent stocking of products by store, supply woes, poorly organized stores, no ecomm. Improvement can be made by hiring seasoned US experts and creating processes to address issues instead of quick fixes.
What are some of the best things about your team?
My personal team (direct reports) are agile and adaptive, they can quickly react to changing business needs and are comfortable with constructive feedback. We have a great working relationship within the team and have fun even though we are crushed with work and cleaning up other's poor planning.
What needs to change to make the company culture better?
Have more interest in the employees and not view them as easily replaceable. Be concerned when the company fails the "Great Places to Work" survey, Have integrity and hold people accountable instead of showing favoritism for those who are drinking buddies. Don't force back to office if not needed,
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