
Macy's KPIs and OKRs are most clear in the Customer Support department and IT department, whilst employees in Operations and Sales departments think their goals least clear. Out of 112 Macy's employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 61 have said yes.
A main function of a managerial role is to lead one’s subordinates. A manager at Macy's is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Macy's employees shared they generally receive helpful feedback every week or never, while 57% of Macy's employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.