My manager told me I was hurting the company because of 2 negative customer interactions when I have majority positive and I even have a customer that waits for my register to be open so just I can ring her up. I would feel better if my achievements weren't discounted.
What does the leadership team need to get better at?
Listening to their employees and what they need help with instead of calling them dramatic and trying to help them out with the problem the problem instead of ignoring it. Cashier breaks are always taken late because nobody will come to cover and the managers sit on their phones in the office.
What do your coworkers need to improve and how could you work together better?
They need to stop hiding in their break room most of their shifts, start wearing their walkie talkies, and start responding when paged for help! I get the rest of the store is important, but so is getting customers rung out! I've had people ditch everything in the que and leave cause it was just me.
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