Massage Envy – Customer service is lacking. They ate short staffed so I can't get appointments but t they keep charging my monthly fee

Massage Envy Claimed Company

Massage Envy is a network of franchised therapeutic massage clinics. read more

EMPLOYEE PARTICIPANTS: 477

TOTAL RATINGS: 4295

CEO: Joseph Magnacca

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Customer service is lacking. They ate short staffed so I can't get appointments but t they keep charging my monthly fee

Other Employee Reviews for Massage Envy

What are some of the best things about your team?

Everyone is kind, funny, and helpful. I always feel supported
Team review

What is most positive about the culture and environment at your company?

Environment is relaxed, & peaceful
Environment review from Sales Dept

What is the best part about your compensation package?

Getting the free hour service every month
Compensation review from Sales Dept

What's going wrong and how can it be improved?

Pay more. Better commission for sales. Better hours. Holidays off. More respect. A lunch break would be nice. Ohh and new management!!
Outlook review from Sales Dept

What do your coworkers need to improve and how could you work together better?

Therapists at Massage Envy should, ideally, perform light to deep pressure; however, at the clinic where I was employed, this was not considered to be of importance upon hiring new therapists. As a result, our clinic was ill-equipped to meet the needs of our client base.
Team review from Operations Dept

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Massage Envy – Customer service is lacking. They ate short staffed so I can't get appointments but t they keep charging my monthly fee

Customer service is lacking. They ate short staffed so I can't get appointments but t they keep charging my monthly fee

Other Employee Reviews for Massage Envy

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