Marks & Spencer – Who knows what the M&S mission statement is? I will bet half the work force or even the customer base do not. My experience, I do not see any interest in customer satisfaction at all. We have a lot of good managers to be fair, but the majority have to large egos and do not care about the customer. | Comparably

Marks & Spencer – Who knows what the M&S mission statement is? I will bet half the work force or even the customer base do not. My experience, I do not see any interest in customer satisfaction at all. We have a lot of good managers to be fair, but the majority have to large egos and do not care about the customer.

"Marks and Spencer is a retailer of clothes, beauty products, accessories, beverages, furniture and flowers." read more
EMPLOYEE
PARTICIPANTS
121
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684

Who knows what the M&S mission statement is? I will bet half the work force or even the customer base do not. My experience, I do not see any interest in customer satisfaction at all. We have a lot of good managers to be fair, but the majority have to large egos and do not care about the customer.

What is the best part about your compensation package?

The pension package at least represents a decent recognition of their employee.

What did you like most about the interview process?

Not made to feel under pressure. Time to explain and make yourself understood

What are some of the best things about your team?

We work together to get the best for our co-workers and customers. Some managers could learn from this. A lot of experience exploited by shift managers and above.

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