Neiman Marcus Claimed Company
"Neiman Marcus is a boutique for apparels, footwear, handbags and accessories." read more
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Again, work is out sourced and those new members are kept separate from the original employees. We have zero interaction with them, except when we have to clean up a mess they have made.
What's going wrong and how can it be improved?
Sr management and HR are slow to respond, if at all, when asked questions about mistakes that have been made. Follow up is essential, as that is what is expected when we deal with customers.
Why do you feel undervalued and what would make you feel better about your compensation?
The company needs to treat the employees with the same respect we are to give customers. Pay for the quality and service you expect to be given. Out sourcing work to Honduras is insulting to a brand that has been TX based since day 1.
What does the leadership team need to get better at?
Get your foot off the neck of the people DOING the work that keeps the company afloat. Customer facing associates are pushed to "do more and sound good doing it" as the VP Purpura puts it, while lack of working systems hand ties the associates from meeting goals.
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