NWN Claimed Company
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
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My role at NWN Carousel is very fulfilling because it allows me to use my passion for technology and customer service to help solve customer problems.
What makes you most happy at work?
Utilizing my skills and experience to solve customer problems and issues.
What are some of the best things about your team?
Team members freely welcome communication and are willing to help and assist. They are professional but also personable. Great balance.
What do you like best about the leadership team?
They are opportunistic, have a forward looking vision, they listen, constantly looking for ways to improve and implement solutions to foster growth and improvement.
What is most positive about the culture and environment at your company?
Team members genuinely appreciate each other and we work well together to deliver best in-class solutions and customer service to our client. This results in a very satisfying environment.
Why do you feel undervalued and what would make you feel better about your compensation?
Inflation and rising costs happen every year, especially the past 4. There hasn't been a process to keep compensation on-par with the rising costs. Good news is the organization is listening, processes have been created and the platforms to sustain the processes have been implemented. I'm hopeful.
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