NWN Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
I love my job 9 days out of 10 and that is all you can ask for
Review from Customer Success Dept
I enjoy my job and accomplishments as NWN; and my immediate team is amazing!
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Keeping us in the loop and having quarterly meetings is a plus.
Review from Customer Success Dept
Setting lofty goals and doing their best to achieve them
Review from Customer Success Dept
I like that they're involved, and they want me to be involved. I enjoy getting emails with updates so that I can see what's going on. It's nice.
Review from Customer Success Dept
The Leadership team is transparent
Review from Customer Success Dept
They are open with the company.
Review from Customer Success Dept
What does the leadership team need to get better at?
How does the work we do daily affect the company's goals?
Review from Customer Success Dept
Salaries need to be competive and they are not. Better health insurance as the current one is horrible.
Review from Customer Success Dept
What is the best part about your compensation package?
Health care is expensive copay too high. Vision and dental are excellent
Review from Customer Success Dept
Insurance coverage is better than it has been
Review from Customer Success Dept
The Benefits Package is not good with Ins
Review from Customer Success Dept
PTO - good work life balance
Review from Customer Success Dept
The bonus package and how it is consistently delivered.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better benefits with lower deductibles and a pay raise. No raise in about two years and cost of living has sky rocketed. I have also taken on more tasks.
Review from Customer Success Dept
I feel as though I'm under-paid for my skills. It makes me 1) feel bad, and 2) want to skill up so that I can get better paid. My concern is that if I do that, I'll just continue to be paid less, even though I have more skills/experience.
Review from Customer Success Dept
Pay does not account for geographic location. Far below market rate and other firms. Health insurance benefits very poor. Rx that was $7 per month on old plan is $00 per month here. 401k match very small and takes too long to vest.
Review from Customer Success Dept
higher wage better benefits. increase matching 401k
Review from Customer Success Dept
Clearer language on bonus structure
Review from Customer Success Dept
What are some of the best things about your team?
We all work together to meet goals
Review from Customer Success Dept
I get along well and work well with the others on my team. Would love to meet the others on my team in person.
Review from Customer Success Dept
Our NOC team is fantastic, always willing to help
Review from Customer Success Dept
My management is really involved in my training, and my coworkers like to be helpful. Being a remote worker, I don't get to engage with anyone much, but I do like the Teams chats where we can share random stuff.
Review from Customer Success Dept
The team I am on is like a family; always there for each other and will assist if needed.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of NWN yet.
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What is most positive about the culture and environment at your company?
Everyone I deal with with is helpful and never too busy to answer questions
Review from Customer Success Dept
Do not have a statement.
Review from Customer Success Dept
I like the steps that the company takes for diversity and inclusion. I know that the current presidential administration doesn't care about it, but I really, really do, and I love that NWN seems to as well.
Review from Customer Success Dept
The company encourages engagements across departments
Review from Customer Success Dept
Remote culture is stressed. No issues when medical appointments needed.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
There aren't any Interviews reviews of NWN yet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
Every day is a new Challege
Review from Customer Success Dept
Interacting with coworkers and positive vibes from customers.
Review from Customer Success Dept
Having the customer happy when I leave the site
Review from Customer Success Dept
Being able to make a connection with the client that I'm helping. There are a few people who are excited to get me on the phone even though I've only been working phones for a couple weeks. It's really nice and it makes me happy to take calls. I love being able to value connections.
Review from Customer Success Dept
The sense of accomplishment and empowerment.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Unlimited PTO is not actually unlimited. Manager does not like to approve PTO. Either give a set number of days or allow unlimited PTO. Pay is low, so increase pay or increase PTO. No bonus for performance so that is all NWN can do to motivate workers.
Review from Customer Success Dept
While the executive team and their vision is aligned and well communicated, the second through fourth tiers of leadership are stuck cleaning up messes from past mistakes that make it very hard to achieve progress toward that future vision. It is very hard to get anything done here. Siloes.
Review from Customer Success Dept
I come to work knowing that I am teetering on finacial failure while knowing my equals have gotten promoted and paid more and are financially secure but because 2 bad quarters I can't get a raise because I was later in the line and I can't get what they make because you can't make that jump.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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