NWN Claimed Company
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
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I'm really excited to learn more because I can see areas of improvement that I could fit into to help make the company better for everyone. It's fun, and I know that everything I learn now, in my current role, (even the mistakes), will help me help others in the future.
What do you like best about the leadership team?
I like that they're involved, and they want me to be involved. I enjoy getting emails with updates so that I can see what's going on. It's nice.
What is most positive about the culture and environment at your company?
I like the steps that the company takes for diversity and inclusion. I know that the current presidential administration doesn't care about it, but I really, really do, and I love that NWN seems to as well.
What are some of the best things about your team?
My management is really involved in my training, and my coworkers like to be helpful. Being a remote worker, I don't get to engage with anyone much, but I do like the Teams chats where we can share random stuff.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel as though I'm under-paid for my skills. It makes me 1) feel bad, and 2) want to skill up so that I can get better paid. My concern is that if I do that, I'll just continue to be paid less, even though I have more skills/experience.
What makes you most happy at work?
Being able to make a connection with the client that I'm helping. There are a few people who are excited to get me on the phone even though I've only been working phones for a couple weeks. It's really nice and it makes me happy to take calls. I love being able to value connections.
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