Percepta Claimed Company
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. read more
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There is absolutely No structure the supervisors sit around all day talking about the agents instead of helping with cases or approving an offer etc
What does the leadership team need to get better at?
Focusing on work and not knit picking
Why do you feel undervalued and what would make you feel better about your compensation?
Well I have been fired after being harrassed for so long
What needs to change to make the company culture better?
There needs to be a new management team from Chris on down
What's going wrong and how can it be improved?
The customers complain how a lot of agents and supervisors are rude
What do your coworkers need to improve and how could you work together better?
Some coworkers are like teachers pet so they aren't required to do as much as regular agents
What would you improve about your company's interview process?
During the interview you are told you will be taking inbound calls and making outbound calls EVERY DAY not when management feel like it
Other Employee Reviews for Percepta
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