Percepta Claimed Company
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. read more
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I love working for this company. I like helping people. I feel as though training could have used more realistic examples and expectations.
What is most positive about the culture and environment at your company?
The most positive is that they empower supervisors to support their team within guidelines.
What do you like best about the leadership team?
I like that leadership is readily accessible to provide guidance and they are hands on with cases.
What are some of the best things about your team?
One of the best things about my team is our supervisor and our level of teamwork. We help each other and support each other whether in the office or remote.
Why do you feel undervalued and what would make you feel better about your compensation?
We're currently unable to check if we are on track to receive bonuses. I believe that compensation should be higher considering the amount of work that goes into rebuilding the customer's trust in the Ford brand. I believe that we should have tools accessible to provide more assistance to our custom
What makes you most happy at work?
What makes me most happy is when I know I have what I need to provide my customers with a great experience. It's stressful to not be able to provide the recommended share of repairs due to the amount. Those are the repairs that build and break a relationship with a customer. There's so much red tape
Other Employee Reviews for Percepta
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