Percepta Claimed Company
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. read more
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It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules.
What is most positive about the culture and environment at your company?
We're always having different things to encourage participation
What do you like best about the leadership team?
Leadership is readily accessible and available to speak with
What makes you most happy at work?
The time I have available to actually focus on my customers.
Other Employee Reviews for Percepta
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