Planet Fitness – Horrible customer service, many machines are always out services. Yesterday I was single out and harrased by a staff member. They seem to hire unqualified people for the job. | Comparably
Comparably

Planet Fitness – Horrible customer service, many machines are always out services. Yesterday I was single out and harrased by a staff member. They seem to hire unqualified people for the job.

Planet Fitness Claimed Company
One of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. read more
EMPLOYEE
PARTICIPANTS
894
TOTAL
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7126
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Horrible customer service, many machines are always out services. Yesterday I was single out and harrased by a staff member. They seem to hire unqualified people for the job.

Other Employee Reviews for Planet Fitness

Why do you feel undervalued and what would make you feel better about your compensation?

Benefits for part timers

Compensation review from Customer Support Dept
What is the best part about your compensation package?

Bonuses, but those keep shrinking

Compensation review from Operations Dept
Briefly describe your overall experience at your company

Planet Fitness is franchised, so different ownership groups will treat you differently.

Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?

There are only four types of employees: customer service representatives, one personal trainer, a shift leader, and (assistant) manager. Personal trainers and customer service representatives are every job in one for only $8.00 an hour -- janitors, representatives, phone reps, etc. It's ridiculous!

Compensation review from Customer Support Dept
Briefly describe your overall experience at your company

it’s good overall to work

Review from Customer Support Dept

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