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I enjoyed my time answering customer questions & fixing issues, but felt customers or employees not treated w/respect
What does the leadership team need to get better at?
Understanding that real life does not match with their artificial goals of time spent with a customer who has a problem.
What's going wrong and how can it be improved?
Put customers first & not force us to shove them off the phones within your less than 5.5 min goal. A lot of your customers have problems or mistake has been made on their accounts by an employee, have been lied to by an employee, or treated very badly by an employee; these take more time to fix!
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