Premera Blue Cross Employee Reviews

Premera has an incompetent and ineffective CEO and a board of directors who are asleep at the wheel. As a not for profit company intended to serve the public good they have squandered millions of dollars in recent years. Their CIO has no healthcare or similar IT experience and has gutted the org.

Metrics are not obtainable. Unrealistic expectations.

Disheartening lack of understanding of support departments

Pay is low for the stress caused by expectations. Full performance raises are only available to 2 people out of 30 on my team no matter what. Constantly having to work above your paygrade level wise. Cheaper offshore workers will likely be replacing claims reps within a few years.

Great advancement and training with live support

They are afraid of the executive leadership, it is perfection rather than progress which doesn't allow them to truly care for the employees and customer experience.

They are understanding and help with issues

Does a really good job pretending everything is fine

The leadership team actively seeks out input and ideas from front line employees to continually work to improve the customer?

The support, and recognition of value

Careing about their social responsibility to their employees and community

Alignment and focus at a company level rather than division level

STOP MICROMANAGING. GET TRAINERS WHO ACTUALLY TRAIN AND KNOW THE MATERIAL.

Executing on strategy, developing stronger teams, being more honest with the company. A lot.

Help break down silos between divisions and be open to employee feedback. Leaders need to be more approachable and accessible.

the pension is a super benefit

Compensation and benefits are fair.

Pension and 401k is generous.

Pension plan a year after hire

Great health benefits and oppurtunity to advance to increase my pay

Compensation is low which brings low morale

Better pay and being paid for the level of work done on the daily. The highest raises should be avaliable to everyone not just a certain percentage on each team as they are now per company policy. Match inflation, cost of everything has gone up while our pay never did. Gym membership benefits

I feel undervalued because I'm only paid $2 more than min. wage and I have 17 years of experience and a degree. I shouldn't be making any less than $24/hr.

They are talented people who do their best every day

Team is collaborative and good to work with.

A great team to work with

The people and the way they genuinely care about each other

My team works well together.

My team and the support

Everyone cares about our members.

The company is very inclusive

Coworkers are supportive of each other.

They help when we need hello

Care more about the employees that they have

Break down the hierarchical gap between leaders and the rest of the organization. Senior leaders need to increase collaboration, transparency, and communication among themselves as individuals as well as the divisions they lead.

Getting to know the people

They explained the high expectations of the job at the interview.

The recruiters are good at their jobs.

That it was in the comfort of my home

I met an array of people at various positions

Open and honest compensation information on job postings, internally and externally.

Getting done for the day

Solving problems is what makes me the most happy at work

That i Get to be home where IM comfortable

Knowing that I provided a first class service to any customer I come in contact with. Well knowing the company will provide me with the proper tools to do my job.

Empowerment

Execs should realize we're human too. Our lives have value, and Verint is a garbage way to look at productivity. They're scared because they know compensation isn't fair. They know not everyone can be paid like them, so why should they make enough to live? If we were real people we'd be execs.