HR or Marketing? Claim Your Free Employer Account
I work in customer service taking calls. I thoroughly enjoy 98% of my job. The 2% I don't enjoy are the verbally abusive customers and the lack of support from my immediate manager in how to deal with these situations.
What is most positive about the culture and environment at your company?
Our commitment to the REI customer.
What did you like most about the interview process?
The opportunity to share my perspective on customer service.
What makes you most happy at work?
I gain great satisfaction by assisting a customer who needs guidance on how to utilize their REI purchase.
What are some of the best things about your team?
I am thankful to have my peers to help problem solve, and to share our knowledge with one another.
What does the leadership team need to get better at?
Being supportive of staff. The role of a manager is to treat their internal customer (staff) the way they expect us to treat our external customers.
Other Employee Reviews for REI
×