-8
NPS
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Sam's Club
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About Sam's Club's Brand
Sam’s Club is a membership retail warehouse club. Among its major competitors, Sam's Club is ranked in 9th place for NPS while Takealot.com is 1st, and Chiquita Brands International is 2nd. Overall, Sam's Club has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $382.05B
Brand at a Glance
83%
Customer Loyalty
2.9/5
Product Quality
3.1/5
Pricing
2.7/5
Customer Service
Sam's Club Ranking
- #4 / 4 of its competitors
Sam's Club NPS
Sam's Club's Net Promoter Score (NPS) is a -8 with 41% Promoters, 10% Passives, and 49% Detractors. Net Promoter Score tracks whether Sam's Club's customers would recommend using the product based on a scale of -100 to 100.
Sam's Club Overall NPS
| 41% | Promoters |
|---|---|
| 10% | Passives |
| 49% | Detractors |
Sam's Club NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -9 | Feb 2025 | -9 |
Mar 2025 -9 | Mar 2025 | -9 |
Apr 2025 -10 | Apr 2025 | -10 |
May 2025 -10 | May 2025 | -10 |
Jun 2025 -10 | Jun 2025 | -10 |
Jul 2025 -8 | Jul 2025 | -8 |
Aug 2025 -8 | Aug 2025 | -8 |
Sep 2025 -8 | Sep 2025 | -8 |
Oct 2025 -8 | Oct 2025 | -8 |
Nov 2025 -8 | Nov 2025 | -8 |
Dec 2025 -8 | Dec 2025 | -8 |
Jan 2026 -8 | Jan 2026 | -8 |
How Other Brands Compare
Sam's Club is ranked #4 for NPS among its competitors. Costco and Walmart come in first and second, with Lowe's Home Improvement coming in at third. Among those competitors, it is the second most valued company behind Walmart.
Sam's Club |  Costco |  Walmart |  Lowe's Home Improvement | |
| Global Ranking | #- | #1 | #104 | #128 |
| NPS | -8 | 50 | 7 | -5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $382.05B | $157.15B | $382.64B | $136.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sam's Club NPS by Gender
Female customers rated Sam's Club's NPS 6 points higher than Male customers.
Male
-33
Sam's Club's NPS was rated -33 by Male customers on Comparably.
28%
Promoters
11%
Passives
61%
Detractors
Female
-27
Sam's Club's NPS was rated -27 by Female customers on Comparably.
35%
Promoters
3%
Passives
62%
Detractors
Sam's Club NPS by Ethnicity
Sam's Club's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hispanic or Latino 17 | Hispanic or Latino | 17 |
African American/Black -13 | African American/Black | -13 |
Asian or Pacific Islander -4 | Asian or Pacific Islander | -4 |
Native American -46 | Native American | -46 |
Other -45 | Other | -45 |
Sam's Club NPS by Age
Sam's Club's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sam's Club NPS by Usage
Sam's Club's NPS was rated the highest by customers who have used Sam's Club's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -23 | Less than 1 Year | -23 |
1 to 2 Years 4 | 1 to 2 Years | 4 |
2 to 5 Years -22 | 2 to 5 Years | -22 |
5 to 10 Years -6 | 5 to 10 Years | -6 |
Over 10 Years -50 | Over 10 Years | -50 |
Sam's Club NPS vs. Competitors
Compared to its competitors, Sam's Club's NPS is rated right above Jewel Osco, and is preceded by Lowe's Home Improvement.
| COMPANY | NPS Score | |
|---|---|---|
 | Takealot.com | 100 |
 | Chiquita Brands International | 55 |
| Costco | 50 |
 | RadioShack | 20 |
 | Rakuten | 15 |
| Walmart | 7 |
 | Meijer | 7 |
| Lowe's Home Improvement | -5 |
| Sam's Club | -8 |
 | Jewel Osco | -34 |
Sam's Club Customer Reviews
Out of the 89 Sam's Club customer reviews 42 were positive and 47 were constructive. Sam's Club customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sam's Club Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Sam's Club users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sam's Club Customer Loyalty Score by Gender
Female customers rated Sam's Club's Customer Loyalty score 2% higher than Male customers.
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Male
83%
Yes
Female
85%
Yes
Sam's Club Customer Loyalty Score by Ethnicity
Sam's Club's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sam's Club.
83
out of 100
Caucasian
90
out of 100
Hispanic or Latino
82
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
86
out of 100
Native American
72
out of 100
Other
Sam's Club Customer Loyalty Score by Age
Sam's Club's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 79% | 18-25 | 79% |
26-30 89% | 26-30 | 89% |
31-35 71% | 31-35 | 71% |
36-40 86% | 36-40 | 86% |
41-45 86% | 41-45 | 86% |
46-50 77% | 46-50 | 77% |
51-55 85% | 51-55 | 85% |
56-60 82% | 56-60 | 82% |
61-65 90% | 61-65 | 90% |
66+ 86% | 66+ | 86% |
Sam's Club Customer Loyalty Score by Usage
Sam's Club's Customer Loyalty score was rated the highest by customers who have used Sam's Club's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sam's Club Customer Loyalty Score by Industry
Sam's Club's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Warehousing industry customers.
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Sam's Club Customer Loyalty vs. Competitors
Compared to its competitors, Sam's Club's Customer Loyalty score is rated right above RadioShack, and is preceded by Costco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Takealot.com | 100% |
| Costco | 89% |
| Sam's Club | 83% |
| RadioShack | 82% |
| Jewel Osco | 82% |
| Meijer | 80% |
| Lowe's Home Improvement | 77% |
| Walmart | 76% |
| Rakuten | 72% |
| Chiquita Brands International | 69% |
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Sam's Club Product Quality
2.9/5
Sam's Club has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Sam's Club Product Information
Sam's Club’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Sam's Club's product the highest. Reviewers from the Consumer Goods industry rated Sam's Club the lowest at 3.2.
- Website
- http://www.samsclub.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Sam's Club Product Quality
Sam's Club's Product Quality score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Warehousing industry.
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Ranked Sam's Club Product Quality the Highest
Ranked Sam's Club Product Quality the Lowest
Sam's Club Product Quality Score by Gender
Female customers rated Sam's Club's Product Quality score 0.2 stars higher than Male customers.
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Male
2.6/5
Female
2.8/5
Sam's Club Product Quality Score by Ethnicity
Sam's Club's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 3 | Native American | 3 |
Other 2.4 | Other | 2.4 |
Sam's Club Product Quality Score by Age
Sam's Club's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.8 | 36-40 | 2.8 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.3 | 66+ | 2.3 |
Sam's Club Product Quality Score by Usage
Sam's Club's Product Quality score was rated the highest by customers who have used Sam's Club's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Sam's Club Product Quality Score by Industry
Sam's Club's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Warehousing industry customers.
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Sam's Club Product Quality vs. Competitors
Compared to its competitors, Sam's Club's Product Quality score is rated right above Jewel Osco, and is preceded by Lowe's Home Improvement.
| COMPANY | Product Quality Score | |
|---|---|---|
| Takealot.com | 5/5 |
| Costco | 4.3/5 |
| Chiquita Brands International | 4/5 |
| RadioShack | 3.8/5 |
| Rakuten | 3.7/5 |
| Walmart | 3.5/5 |
| Meijer | 3.5/5 |
| Lowe's Home Improvement | 3.1/5 |
| Sam's Club | 2.9/5 |
| Jewel Osco | 2.7/5 |
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Sam's Club Pricing
Sam's Club ROI & Value For Money
3.1/5
Sam's Club has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Sam's Club Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Individual and Family Services industry. The users from the Public Safety industry think that they had the lowest ROI from Sam's Club.
Quick Insights into Sam's Club ROI
Sam's Club's ROI score was rated highest by customers from the Individual and Family Services industry, and rated lowest by customers from the Warehousing industry.
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Ranked Sam's Club ROI the Highest
Ranked Sam's Club ROI the Lowest
Sam's Club ROI Score by Gender
Female customers rated Sam's Club's ROI score 0.1 stars higher than Male customers.
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Male
2.8/5
Female
2.9/5
Sam's Club ROI Score by Ethnicity
Sam's Club's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Native American 2.8 | Native American | 2.8 |
Other 2.7 | Other | 2.7 |
Sam's Club ROI Score by Age
Sam's Club's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3 | 31-35 | 3 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.4 | 41-45 | 3.4 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.2 | 51-55 | 2.2 |
56-60 3 | 56-60 | 3 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.8 | 66+ | 2.8 |
Sam's Club ROI Score by Usage
Sam's Club's ROI score was rated the highest by customers who have used Sam's Club's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Sam's Club ROI Score by Industry
Sam's Club's ROI score was rated the highest by Individual and Family Services industry customers, and the lowest by Warehousing industry customers.
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Sam's Club Pricing vs. Competitors
Compared to its competitors, Sam's Club's ROI score is rated right above Lowe's Home Improvement, and is preceded by Meijer.
| COMPANY | Pricing Score | |
|---|---|---|
| Takealot.com | 4.5/5 |
| Costco | 4.1/5 |
| RadioShack | 3.8/5 |
| Chiquita Brands International | 3.8/5 |
| Rakuten | 3.5/5 |
| Walmart | 3.5/5 |
| Meijer | 3.3/5 |
| Sam's Club | 3.1/5 |
| Lowe's Home Improvement | 3/5 |
| Jewel Osco | 2.6/5 |
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Sam's Club Customer Satisfaction (CSAT)
Sam's Club Customer Satisfaction (CSAT) Score
53 / 100
Sam's Club has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
35%
Satisfied
18%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
7%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sam's Club Customer Satisfaction
Sam's Club's Customer Satisfaction score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Restaurants industry.
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Ranked Sam's Club Customer Satisfaction the Highest
Ranked Sam's Club Customer Satisfaction the Lowest
Sam's Club Customer Satisfaction Score by Gender
Female customers rated Sam's Club's Customer Satisfaction score 7 points higher than Male customers.
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40 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 11% | |
Very Dissatisfied | 41% |
47 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 9% | |
Very Dissatisfied | 38% |
Sam's Club Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sam's Club's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.
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39 / 100
Very Satisfied
25%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
11%
Very Dissatisfied
43%
CSAT according to Hispanic or Latino
Sam's Club's Customer Satisfaction (CSAT) score was rated 69% according to Hispanic or Latino users and customers.
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69 / 100
Very Satisfied
55%
Satisfied
14%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
4%
Very Dissatisfied
25%
CSAT according to African American/Black
Sam's Club's Customer Satisfaction (CSAT) score was rated 41% according to African American/Black users and customers.
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41 / 100
Very Satisfied
31%
Satisfied
10%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
9%
Very Dissatisfied
43%
CSAT according to Asian or Pacific Islander
Sam's Club's Customer Satisfaction (CSAT) score was rated 59% according to Asian or Pacific Islander users and customers.
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59 / 100
Very Satisfied
32%
Satisfied
27%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
13%
Very Dissatisfied
14%
CSAT according to Native American
Sam's Club's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
42%
CSAT according to Other
Sam's Club's Customer Satisfaction (CSAT) score was rated 31% according to Other users and customers.
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31 / 100
Very Satisfied
24%
Satisfied
7%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
51%
Sam's Club Customer Satisfaction Score by Age
Sam's Club's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 62% | |||||||||||||||
| 26-30 | 58% | |||||||||||||||
| 31-35 | 43% | |||||||||||||||
| 36-40 | 44% | |||||||||||||||
| 41-45 | 62% | |||||||||||||||
| 46-50 | 48% | |||||||||||||||
| 51-55 | 24% | |||||||||||||||
| 56-60 | 39% | |||||||||||||||
| 61-65 | 48% | |||||||||||||||
| 66+ | 35% |
Sam's Club Customer Satisfaction Score by Usage
Sam's Club's Customer Satisfaction score was rated the highest by customers who have used Sam's Club's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Sam's Club Customer Satisfaction Score by Industry
Sam's Club's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Restaurants industry customers.
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{
"title": "Sam's Club Customer Satisfaction Score by Industry",
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"groupId": 515,
"score": 34,
"stars": 0,
"csatScore": 34,
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{
"label": "Government and Public Policy",
"groupId": 521,
"score": 20,
"stars": 0,
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"scoreClassName": "",
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},
{
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"groupId": 522,
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},
{
"label": "Legal",
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},
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},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
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},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
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{
"label": "Energy and Manufacturing",
"groupId": 541,
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},
{
"label": "Professional Services",
"groupId": 549,
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},
{
"label": "Real Estate",
"groupId": 554,
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{
"label": "Retail",
"groupId": 559,
"score": 74,
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]
}Sam's Club Customer Satisfaction vs. Competitors
Compared to its competitors, Sam's Club's Customer Satisfaction score is rated right above Lowe's Home Improvement, and is preceded by Meijer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Takealot.com | 100% |
| Costco | 83% |
| RadioShack | 83% |
| Rakuten | 69% |
| Walmart | 66% |
| Chiquita Brands International | 62% |
| Meijer | 60% |
| Sam's Club | 53% |
| Lowe's Home Improvement | 39% |
| Jewel Osco | 34% |
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Sam's Club Customer Service
2.7/5
Sam's Club has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Sam's Club's Customer Service
Address
Bentonville, AR 72716-0745
Website
http://www.samsclub.com
Phone Number
1.800.331.0085
Quick Insights into Sam's Club Customer Service
Sam's Club's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Warehousing industry.
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Ranked Sam's Club Customer Service the Highest
Ranked Sam's Club Customer Service the Lowest
Sam's Club Customer Service Score by Gender
Female customers rated Sam's Club's Customer Service score 0.2 stars higher than Male customers.
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Male
2.3/5
Female
2.5/5
Sam's Club Customer Service Score by Ethnicity
Sam's Club's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 2.1 | Native American | 2.1 |
Other 2.1 | Other | 2.1 |
Sam's Club Customer Service Score by Age
Sam's Club's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.3 | 36-40 | 2.3 |
41-45 3 | 41-45 | 3 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.7 | 51-55 | 1.7 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.1 | 66+ | 2.1 |
Sam's Club Customer Service Score by Usage
Sam's Club's Customer Service score was rated the highest by customers who have used Sam's Club's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Sam's Club Customer Service Score by Industry
Sam's Club's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Warehousing industry customers.
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Sam's Club Customer Service vs. Competitors
Compared to its competitors, Sam's Club's Customer Service score is rated right above Jewel Osco, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Service Score | |
|---|---|---|
| Takealot.com | 5/5 |
| Costco | 4.2/5 |
| RadioShack | 3.9/5 |
| Rakuten | 3.6/5 |
| Walmart | 3.3/5 |
| Chiquita Brands International | 3.3/5 |
| Meijer | 3.2/5 |
| Lowe's Home Improvement | 2.9/5 |
| Sam's Club | 2.7/5 |
| Jewel Osco | 2.5/5 |
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Sam's Club as an Employer
2.6/5
Sam's Club has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Sam's Club scored a -8 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Sam's Club would recommend the brand to a friend. ENPS measures how likely Sam's Club employees would recommend working at Sam's Club to a friend.
Net Promoter Score
-8
NPS Score
| 41% | Promoters |
|---|---|
| 10% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 26% | Promoters |
|---|---|
| 14% | Passive |
| 60% | Detractors |
