91
NPS
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SentinelOne
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About SentinelOne's Brand
SentinelOne was founded in 2013 by an elite team of cyber security and defense experts who developed a fundamentally new, groundbreaking approach to endpoint protection. SentinelOne is a pioneer in delivering autonomous security for the endpoint, datacenter and cloud environments to help organizations secure their assets with speed and simplicity. SentinelOne unifies prevention, detection, response, remediation and forensics in a single platform powered by artificial intelligence. With SentinelOne, organizations can detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response and to adapt their defenses against the most advanced cyberattacks. SentinelOne has offices in Mountain View, Tel Aviv, and Tokyo. The company is recognized by Gartner as a Visionary for Endpoint Protection and has enterprise customers in North America, Europe, and Japan. Mission: Defeating every attack, every second of every day. Among its major competitors, SentinelOne is ranked in 2nd place for NPS while Bromium is 1st, and Tanium is 3rd. Overall, SentinelOne has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.00B
Brand at a Glance
90%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
SentinelOne Ranking
- #1 / 4 of its competitors
SentinelOne NPS
SentinelOne's Net Promoter Score (NPS) is a 91 with 95% Promoters, 1% Passives, and 4% Detractors. Net Promoter Score tracks whether SentinelOne's customers would recommend using the product based on a scale of -100 to 100.
SentinelOne Overall NPS
| 95% | Promoters |
|---|---|
| 1% | Passives |
| 4% | Detractors |
SentinelOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 96 | Aug 2020 | 96 |
Nov 2020 96 | Nov 2020 | 96 |
Dec 2020 96 | Dec 2020 | 96 |
Jan 2021 96 | Jan 2021 | 96 |
Sep 2021 96 | Sep 2021 | 96 |
Oct 2022 96 | Oct 2022 | 96 |
Jan 2023 96 | Jan 2023 | 96 |
Feb 2023 96 | Feb 2023 | 96 |
Dec 2023 94 | Dec 2023 | 94 |
Apr 2024 92 | Apr 2024 | 92 |
Mar 2025 92 | Mar 2025 | 92 |
Jul 2025 92 | Jul 2025 | 92 |
How Other Brands Compare
SentinelOne is ranked first for NPS among its competitors. Tanium and Microsoft come in second and third, with Palo Alto Networks coming in at #4. Among those competitors, it is the lowest valued company behind Microsoft.
SentinelOne |  Microsoft |  Palo Alto Networks |  Tanium | |
| Global Ranking | #- | #22 | #446 | #771 |
| NPS | 91 | 36 | 31 | 47 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.00B | $1.91T | $31.32B | $6.50B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SentinelOne NPS by Usage
SentinelOne's NPS was rated 100 points by customers who have used SentinelOne's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
SentinelOne NPS vs. Competitors
Compared to its competitors, SentinelOne's NPS is rated right above Tanium, and is preceded by Bromium.
| COMPANY | NPS Score | |
|---|---|---|
 | Bromium | 100 |
| SentinelOne | 91 |
| Tanium | 47 |
 | CrowdStrike | 42 |
| Microsoft | 36 |
| Palo Alto Networks | 31 |
 | FireEye, Inc. | 30 |
 | Cylance | 0 |
 | Avecto | N/A |
SentinelOne Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of SentinelOne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SentinelOne Customer Loyalty vs. Competitors
Compared to its competitors, SentinelOne's Customer Loyalty score is rated right above Tanium.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SentinelOne | 90% |
| Tanium | 86% |
| Microsoft | 84% |
| Palo Alto Networks | 81% |
| FireEye, Inc. | 80% |
| CrowdStrike | 79% |
| Cylance | 70% |
| Bromium | 10% |
| Avecto | N/A |
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SentinelOne Product Quality
4.5/5
SentinelOne has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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SentinelOne Product Information
SentinelOne serves markets in the United States. SentinelOne supports Web devices and offers products for small, medium, and large sized businesses.
SentinelOne’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SentinelOne's product the highest.
- Website
- http://www.sentinelone.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
SaaS
Languages Supported
English
Japanese
Product Type
Endpoint Protection Software
Quick Insights into SentinelOne Product Quality
SentinelOne's Product Quality score was rated highest by customers who have used SentinelOne's products/services for 2 to 5 Years.
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Ranked SentinelOne Product Quality the Highest
SentinelOne Product Quality Score by Usage
SentinelOne's Product Quality score was rated 5 stars by customers who have used SentinelOne's products/services for 2 to 5 Years.
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SentinelOne Product Quality Score by Industry
SentinelOne's Product Quality score was rated 5 stars by Tech industry customers.
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SentinelOne Product Quality vs. Competitors
Compared to its competitors, SentinelOne's Product Quality score is rated right above Tanium.
| COMPANY | Product Quality Score | |
|---|---|---|
| SentinelOne | 4.5/5 |
| Tanium | 4.1/5 |
| CrowdStrike | 4.1/5 |
| Microsoft | 4.1/5 |
| Bromium | 4/5 |
| FireEye, Inc. | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Cylance | 3.3/5 |
| Avecto | N/A |
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SentinelOne Pricing
SentinelOne ROI & Value For Money
4.5/5
SentinelOne has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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SentinelOne Pricing Plans
SentinelOne has a pricing structure that accommodates small, medium, and large businesses. Starting from $45/year, SentinelOne uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses SentinelOne?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into SentinelOne ROI
SentinelOne's ROI score was rated highest by customers from the Tech industry.
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Ranked SentinelOne ROI the Highest
SentinelOne ROI Score by Industry
SentinelOne's ROI score was rated 4.8 stars by Tech industry customers.
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SentinelOne Pricing vs. Competitors
Compared to its competitors, SentinelOne's ROI score is rated right above Bromium.
| COMPANY | Pricing Score | |
|---|---|---|
| SentinelOne | 4.5/5 |
| Bromium | 4/5 |
| CrowdStrike | 3.9/5 |
| Microsoft | 3.9/5 |
| Tanium | 3.8/5 |
| Palo Alto Networks | 3.8/5 |
| FireEye, Inc. | 3.8/5 |
| Cylance | 3.5/5 |
| Avecto | N/A |
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SentinelOne Customer Satisfaction (CSAT)
SentinelOne Customer Satisfaction (CSAT) Score
100 / 100
SentinelOne has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SentinelOne Customer Satisfaction vs. Competitors
Compared to its competitors, SentinelOne's Customer Satisfaction score is rated right above CrowdStrike.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SentinelOne | 100% |
| CrowdStrike | 83% |
| Microsoft | 80% |
| Palo Alto Networks | 72% |
| Tanium | 69% |
| FireEye, Inc. | 67% |
| Cylance | 31% |
| Bromium | 0% |
| Avecto | 0% |
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SentinelOne Customer Service
4.5/5
SentinelOne has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About SentinelOne's Customer Service
Address
444 Castro St, Mountain View, CA 94041
Website
http://www.sentinelone.com
Phone Number
855-868-3733
SentinelOne's Social Links
SentinelOne Customer Service vs. Competitors
Compared to its competitors, SentinelOne's Customer Service score is rated right above Tanium.
| COMPANY | Customer Service Score | |
|---|---|---|
| SentinelOne | 4.5/5 |
| Tanium | 4/5 |
| CrowdStrike | 4/5 |
| Bromium | 4/5 |
| Microsoft | 4/5 |
| Palo Alto Networks | 3.9/5 |
| FireEye, Inc. | 3.5/5 |
| Cylance | 3.5/5 |
| Avecto | N/A |
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SentinelOne as an Employer
4.9/5
SentinelOne has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SentinelOne scored a 91 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of SentinelOne would recommend the brand to a friend. ENPS measures how likely SentinelOne employees would recommend working at SentinelOne to a friend.
Net Promoter Score
91
NPS Score
| 95% | Promoters |
|---|---|
| 1% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 88% | Promoters |
|---|---|
| 10% | Passive |
| 2% | Detractors |
