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ServiceMaster Claimed Company
The ServiceMaster Company, LLC is a leading provider of essential residential and commercial services. read more
ServiceMaster Company Culture
ServiceMaster Culture
This score is derived from employee ratings & reviews2.6/5
ServiceMaster's Overall Culture is rated D
Top Rated Culture Dimensions
Environment
CeNPS
CExecutive Team
CLeadership
C-Outlook
C-ServiceMaster CEO
Bottom 25%Bottom 25% of Similar Size Companies on Comparably
Nikhil Madhukar Varty
61 /100
See More
Diversity at ServiceMaster
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-
Diverse employees at ServiceMaster have rated Manager, Executive Team, and Leadership as the highest categories they have scored
Women at ServiceMaster
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-
Women at ServiceMaster have rated Environment, Manager, and Executive Team as the highest categories they have scored
ServiceMaster eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Recommend to a Friend?
-10
ServiceMaster employees are -10% more likely to recommend ServiceMaster as a great place to work
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
Working at ServiceMaster
Working at ServiceMaster is rated below average by 104 employees, across various culture dimensions. ServiceMaster employees rate Environment highest among all categories, and think that Perks And Benefits and Office Culture have the most room for improvement, putting ServiceMaster’s culture in the Bottom 20% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in Memphis, TN. See below in detail how working at ServiceMaster was rated by employees.
Overall Company Culture at ServiceMaster
D
Overall Company Culture at ServiceMaster is rated D
Last updated 23 days ago
Bottom
20%
ServiceMaster ranks in the Bottom 20% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
ServiceMaster Employee Reviews
Out of 85 ServiceMaster employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping ServiceMaster improve their work culture.
| Positive Reviews | 62% |
|---|---|
| Constructive Feedback | 38% |
Positive Reviews From ServiceMaster Employees
- What makes you most happy at work?feel needed and heard and appreciated
- What are some of the best things about your team?their due diligence and engaging
- What is the best part about your compensation package?AIP and good benefits and 401k
Constructive Feedback From ServiceMaster Employees
- What needs to change to make the company culture better?A new manager needs to be assigned and the current manager doesnt wvwe need to work for there ever again!!
- What needs to change to make the company culture better?Not to be private Owned and all blood related family members
- What do your coworkers need to improve and how could you work together better?The management needs to pay for their employees to become certified at every level, for every circumstance. Not lie and claim to be certified & qualified only falsely
ServiceMaster Company Information
ServiceMaster Company Overview
The ServiceMaster Company, LLC is a leading provider of essential residential and commercial services.
ServiceMaster was founded in 1929 and its current CEO is Nikhil Madhukar Varty. Since its inception 97 years ago, ServiceMaster has grown to 13000 employees.
ServiceMaster Mission, Vision & Values
ServiceMaster Mission Statement
We are wholeheartedly committed to providing quality service and peace of mind for all of our customers, utilizing clear and consistent communication, authentic care and integrity in all we do. We intend to accomplish this by first adhering to our Corporate Objectives, which are: To honor God in all we do, Excel with customers, Help people develop, & Grow profitably.
ServiceMaster Vision Statement
We Serve Putting our customers’ needs at the forefront of everything Obsessing over exceptional experiences We Care Committing to a safe workplace filled with opportunity Being there when our customers and communities need us the most We Deliver Following through on our commitments to customers, partners and each other Being accountable for our results
ServiceMaster Values
- INTEGRITY
- HUMILITY
- PASSION
- ACCOUNTABILITY
- PERSEVERANCE
- INNOVATION
- TEAMWORK
| Headquarter | 860 Ridge Lake Boulevard Memphis, TN 38120 United States of America |
|---|---|
| Website | www.servicemaster.com |
| Founding Date | 1929 |
| Tel | 9015973000 |
| Company Status | Public |
| Stock | SERV |
| Jobs | careers.servicemaster.com |
ServiceMaster Competitors
ServiceMaster competitors include Rollins and Stanley Steemer. ServiceMaster ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how ServiceMaster compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
ServiceMaster Employees
ServiceMaster has 13000 employees. 104 employees at ServiceMaster have reviewed ServiceMaster across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 23 days ago.
Overall, the 104 ServiceMaster employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at ServiceMaster are mostly dissatisfied with their total compensation at ServiceMaster, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at ServiceMaster are not very pleased with their team. 104 Participants grade the quality of their coworkers a D-. Half of them believe the meetings at ServiceMaster are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at ServiceMaster believe the environment at ServiceMaster is positive. Most Participants believe the pace of work at ServiceMaster is moderate. About 60% of the employees at ServiceMaster work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.
Overall, the employees at ServiceMaster are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
ServiceMaster employees generally work 8.8 hrs a day
Work Hours
A Day in the Life
Employees at ServiceMaster report the work pace is moderate
Work Pace
A Day in the Life
58% of ServiceMaster employees look forward to interacting with their team every day
Coworkers
A Day in the Life
ServiceMaster employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
64% of ServiceMaster employees call their work environment positive
Environment
Joining ServiceMaster - Employee Onboarding
The prevailing opinion from Comparably users in Memphis, TN about their company is that it was prepared on their first day. Memphis, TN employees concluded that their overall onboarding experience was positive. 74% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
ServiceMaster KPIs and OKRs
Employees’ understanding of ServiceMaster's KPIs and OKRs is essential for its success. Out of 4 ServiceMaster employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
ServiceMaster CEO & Leadership
ServiceMaster CEO - Nikhil Madhukar Varty
61 /100
ServiceMaster’s CEO Nikhil Madhukar Varty started in this role in 2017. Nikhil’s approval rate is lower compared to CEOs at similar sized companies, putting Nikhil in the Bottom 25% of all CEOs of similar-sized companies on Comparably, and in the Bottom 30% compared to CEOs of all other companies in Memphis, TN. Nikhil Madhukar Varty’s employees rank ServiceMaster in the Bottom 45% for Environment, in the Bottom 40% for Executive Team, and in the Bottom 30% for Leadership. Madhukar Varty is generally unpopular with ServiceMaster employees, but ranks especially low with employees with the company for Less than 1 Year, and by employees identified with Other ethnicities and Female employees. However, employees with the company for 1 to 2 Years have a slightly more favorable view of the CEO. When compared to ServiceMaster’s competitors, Nikhil Madhukar Varty ranks below both Rollins CEO Gary Rollins and Stanley Steemer CEO Wesley Bates.
ServiceMaster Leadership
The ServiceMaster Executive Team is rated a “C” and led by CEO Nikhil Madhukar Varty, VP and Deputy General Counsel-Litigation Tom Wilson, and Chief Development Officer Mike Pearce
Nikhil Madhukar Varty CEO / President
Nikhil Madhukar Varty serves as the CEO / President of ServiceMaster.
Tom Wilson VP and Deputy General Counsel-Litigation
Tom Wilson serves as the VP and Deputy General Counsel-Litigation of ServiceMaster.
Mike Pearce Chief Development Officer
Mike Pearce serves as the Chief Development Officer of ServiceMaster. Mike started at ServiceMaster in May of 2013. Mike... read more
James Shields Chief Financial Officer, Terminix International, Inc.
James Shields serves as the Chief Financial Officer, Terminix International, Inc. of ServiceMaster.
Robert Doty Chief Information Officer -Interim
Robert Doty serves as the Chief Information Officer -Interim of ServiceMaster. Robert started at ServiceMaster in March... read more
Pratip Dastidar Chief Transformation Officer
Pratip Dastidar serves as the Chief Transformation Officer of ServiceMaster.
Jay Miller Executive Vice President
Jay Miller serves as the Executive Vice President of ServiceMaster.
Sue Stites Midwest Region Vice President Sales
Sue Stites serves as the Midwest Region Vice President Sales of ServiceMaster. Sue started at ServiceMaster in May of... read more
Nicole DeCann Senior Vice President Sales
Nicole DeCann serves as the Senior Vice President Sales of ServiceMaster.
ServiceMaster Salaries
How much does ServiceMaster pay?
How much do people at ServiceMaster get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at ServiceMaster is $135,965, or $65 per hour, while the estimated median salary is $133,289, or $64 per hour.
At ServiceMaster, the highest paid job is a Director of Sales at $229,544 annually and the lowest is a Receptionist at $38,607 annually. Average ServiceMaster salaries by department include: Customer Support at $68,978, Operations at $126,759, HR at $125,619, and IT at $119,553. Half of ServiceMaster salaries are above $133,289.
45 employees at ServiceMaster rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 138 ratings) while 44 employees at ServiceMaster rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 46 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $70k | $70k | 1st Percentile |
17th Percentile $98k | $98k | 17th Percentile |
33rd Percentile $130k | $130k | 33rd Percentile |
50th Percentile $189k | $189k | 50th Percentile |
67th Percentile $243k | $243k | 67th Percentile |
83rd Percentile $273k | $273k | 83rd Percentile |
100th Percentile $304k | $304k | 100th Percentile |
$135,965*
Average Compensation
$133,289*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
ServiceMaster Salaries by Department
Diversity & Inclusion at ServiceMaster
Diverse employees at ServiceMaster score the company 48/100 across various culture categories, placing ServiceMaster in the Bottom 10% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at ServiceMaster across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
ServiceMaster Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
ServiceMaster PTO
ServiceMaster's PTO and Vacation policy typically gives 0-10 days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is ServiceMaster's most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. ServiceMaster's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
ServiceMaster Careers
ServiceMaster Jobs
No Recent Jobs found for ServiceMaster on Comparably
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H1B Visa
In 2019, ServiceMaster applied for 3 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
ServiceMaster has a total of 13000 employees
3
Total Applied
H1B Applications Outcome
- 100% Granted (3 out of 3)
- 0% Denied ( out of 3)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 3)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)
This data was calculated using publicly sourced data from OFLC Performance Data
Let ServiceMaster Know You Want To Work There
Overview of Candidates Interested in ServiceMaster on Comparably
Candidates By Department
Design | 20% | |
|---|---|---|
Customer Support | 20% | |
Marketing | 20% | |
Engineering | 20% | |
Operations | 20% |
Candidates By Location
Memphis | 60% | |
|---|---|---|
Lagrange | 20% | |
Other | 20% |
Frequently Asked Questions regarding ServiceMaster
What is ServiceMaster address?
ServiceMaster location is at 860 Ridge Lake Boulevard
Who is the CEO of ServiceMaster?
ServiceMaster CEO is Nikhil Madhukar Varty, their score by employees is 61
What is ServiceMaster eNPS?
The eNPS for ServiceMaster is -10
What is ServiceMaster revenue?
ServiceMaster revenue is $3B
What is the salary for QA in ServiceMaster?
QA average salary in the US is 97k
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