ServiceNow Claimed Company

At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE World’s Admired Companies®. This is the future of work. For more information, visit www.servicenow.com. read more

EMPLOYEE PARTICIPANTS: 508

TOTAL RATINGS: 4385

CEO: Bill McDermott

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ServiceNow KPIs and OKRs

At ServiceNow 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of ServiceNow's KPIs and OKRs is essential for its success. Out of 24 ServiceNow employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 17 have said yes.

Answer	Percent
Yes	71%
No	29%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	67%
No	33%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at ServiceNow is responsible for ensuring his subordinates accomplish objectives using key performance indicators. ServiceNow employees shared they generally receive helpful feedback once a month or once a quarter, while 33% of ServiceNow employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.