Skullcandy FAQs

HOLIDAY RETURNS EXTENSION!

Returns on online purchases made directly from Skullcandy between November 20th 2019 and December 31st 2019 may be returned until January 31st 2020.

SKULLCANDY RETURNS POLICY

Products purchased from Skullcandy.com, Skullcandy.ca, Skullcandy.eu, Skullcandy.fr, Skullcandy.de, Skullcandy.co.uk, one of our retailers, or an authorized third party vendor, may be eligible for refund, exchange, or a Coupon Code within 30 days of the original date of purchase. If your product is eligible for return, you will be responsible for shipping charges. If your item has been opened or used, return restrictions may apply.

Please contact us here to obtain a Return Authorization number and return instructions.

If you purchased your Skullcandy product through a certified retailer, please follow their return policy for refunds.

If you believe you have received a defective Product upon arrival, please contact us here immediately for further instructions.

Refunds

Refunds are processed as quickly as possible on our end and can take up to 7 days upon receipt to process through our system and back into your account.

Official Skullcandy Warranty Policy

Skullcandy provides a manufacturer's 2 year limited warranty against defects for all of its Products with the exception of power banks which has a 1-year limited warranty, and soft goods which may be eligible for an exchange, refund, or coupon code within 30 days of the original date of purchase. If a Product was purchased from the Skullcandy website or a Skullcandy authorized seller and, at the time of purchase,contained a manufacturing defect or had been damaged by improper care prior to the time of purchase, then Skullcandy inits sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product for use on the Skullcandy online store. The amount of the Warranty Credit shall be equal to the purchase price of the Product, but in no event shall the amount exceed Skullcandy’s manufacturer suggested retail price (“MSRP”). Skullcandy reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a defect that is covered by the warranty. All Warranty Credits may be used toward the purchase of any Skullcandy Product available on the Skullcandy online store. Note that Skullcandy regularly changes the models, colorways, and styles of its Products and cannot guarantee the availability of an exact replacement for any Product. SKULLCANDY DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY. Some U.S. States and international countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please note that because Skullcandy is unable to oversee or control the quality of its products sold by unauthorized sellers, Skullcandy’s warranty is not available for products purchased from unauthorized sellers. Skullcandy’s warranty extends only to products purchased from authorized sellers that are subject to Skullcandy’s quality controls and have agreed to follow its quality controls.

All warranty claims must be processed through the Skullcandy website. Your warranty claim is under the sole discretion of Skullcandy and failure to follow the required procedures may cause your warranty claimto become void. To file a warranty claim, please fill out the form that corresponds to your place of residence below:

North America

U.S.

Canada

International

United Kingdom

Europe

Customers outside of the United States and Canada should note that NOT all warranty policies stated herein are consistent globally. Customers should contact the local distributor in their current country from the list at International Support for instructions regarding warranty claimsspecific to that country. The process described herein will not work for international warranty requests.

Additional Important Warranty Information

We are not responsible for items lost in transit. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.

A warranty claim must be submitted for each Product that is being sent in. If you are sending in more than three Products for warranty claims, please contact us for special instructions (proof of purchase may be required.) Failure to do so can result in the voiding of any warranty claim over our limit of three and may prohibit future warranty claims.

The Product you send to us becomes the possession of Skullcandy and will not be returned to you. For all discontinued/limited edition items or special requests, please contact us before returning your headphones.

Product that you have had customized, whether by Skullcandy or another party, can be warrantied for a non-customized version of the product or a coupon code for equal value.

Your warranty is under the sole discretion of Skullcandy and failure to follow the required procedures may void your warranty claim. Please allow 4 business days for your warranty claim to be processed from the time we receive your Product. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

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Crusher Wireless Immersive Audio Headphones deliver powerful, dual-channel haptic bass. And with up to 40 hours of battery life, you can enjoy days of Bluetooth listening before needing to plug in.

TECH SPECS

Type: Over-Ear

Connection Type: Bluetooth or Wired

Battery Life: Up to 40 Hours

Rapid Charge: 10 Min = 3 Hours of Play

Noise Isolation: Passive

Driver Size: 40mm

Weight: 275g

WHAT'S IN THE BOX?

Crusher Wireless Headphones

3.5mm Backup AUX Cable

Micro USB to USB Charging Cable

Travel Bag

Crusher Wireless User Guide PDF

Walkthrough Video

User Guide Video

Does Crusher Wireless have a warranty?

Yep! 2 years. For more information, click .

Welcome to the Indy Wireless support page. For the best experience with your product, please read and watch the following information.

GETTING STARTED WITH INDY Wireless

FIRST TIME PAIRING

Because true wireless audio is still pretty new, Indy Wireless may be your first experience with this technology.But pairing Indy Wireless to your device for the first time is actually really simple. You just have to follow three easy steps:

Remove your Indy Wireless earbuds from the package

Place them in the charging case, and make sure the LEDs turn red, then close the case.

Now remove your earbuds from the case.

This process will automatically turn Indy Wireless on and put it into pairing mode. You can then select Indy Wireless from your device’s list of Bluetooth devices.

TROUBLESHOOTING

When people have trouble with true wireless audio, it’s usually related to Bluetooth pairing. If you can’t get Indy Wireless to pair to your phone or your earbuds are having trouble connecting to one another, here’s how you reset Indy Wireless to resolve pairing issues.

Place your Indy Wireless earbuds in the charging case.

Remove Indy Wireless from your device’s paired list.

Turn off Bluetooth mode on your device (mobile or computer)

Power on only your right Indy Wireless earbud by removing it from the case. It will be in a non-connected state at this point.

Tap the center of the earbud 4x. This will automatically power off the earbud and reset it. You will know this was successful when the light on the earbud turns red. If the light does not turn red please repeat step 5 until the light turns red. Place the right earbud back in the case.

Now repeat those same steps only with the left earbud. (steps 4 and 5)

Next, remove both earbuds from the case to have them automatically power on and begin pairing to one another.

You’ll hear one beep indicating the buds have paired together, and then a voice prompt that will notify you that Indy Wireless is now “Pairing”, meaning it’s searching for your device.

At this point, turn your device’s Bluetooth mode back on and re-pair to Indy Wireless.

SINGLE BUD USE

Sometimes you want to be able to hear your music, but still hear what’s going on around you. When you want to do that, you can use just one earbud. We call this Mono Mode.Only the right Indy Wireless earbud can be used in Mono Mode, because the right bud is the Primary bud.

To properly use Mono Mode, remove Indy Wireless from the charging case and make sure both earbuds are connected to your device. Now, simply place the LEFT bud back into the case. The RIGHT bud will remain paired and function for both phone calls and music.

You will maintain all RIGHT Indy Wireless earbud functionality, but remember, when in Mono Mode, you will lose the LEFT earbud functionality such as turning Volume down, and tracking backward.

If you want to go back to using both earbuds, put the right earbud back in the case, close the lid, and then remove both the left and right earbud together. You’ll hear a single Beep to indicate that both earbuds are paired and connected to your phone. All media functionality has now been restored.

To use Mono Mode again in the future, simply remove just the right earbud from the case at anytime.

If you run into pairing issues while using Indy Wireless, watch our video on resetting Indy Wireless. A proper reset will resolve all pairing issues.

FULL INDY Wireless USER GUIDE

Indy Wireless offers a variety of functions directly from the earbud. With just a few taps you can answer/end calls, change tracks, adjust volume, or even activate the native assistant on your device. Watch this video or download this PDF for a guide to all that you can do with your Indy Wireless buds.

PRODUCT WALKTHROUGH

Want to see even more about Indy Wireless? Watch this Product Walkthrough video.

INDY Wireless FAQS

BATTERY & CHARGE

What is the total charging time for INDY Wireless?

1 hour for the Earbuds to charge to 100\% inside the Case

Note: This product has Rapid Charge. This means that you can charge your earbuds in the case for 10 minutes to get 1.2 hours play time.

2 hours for the Case to charge to 100\%

Can I charge INDY Wireless with my PC/Laptop?

Yes, almost all USB outputs will work to charge.

Does INDY Wireless have some sort of fast charge?

Yes, these earbuds have Rapid Charge technology. You will be able to charge your earbuds in the case for 10 minutes to get 1.2 hours play time.

CONNECTION

What is the Bluetooth range of the INDY Wireless?

You may be able to listen up to 30+ feet (10 meters) away from your paired device though the connection experience may vary based on your environment.

Can I connect INDY Wireless to a computer?

Yes as well as to a phone, tablet, MP3 player, or anything else with a Bluetooth connection.

Can I use INDY Wireless with a PS4/Xbox One/Switch?

PS4: No

Xbox One: No

Switch: No

Which version of Bluetooth does INDY Wireless use?

Bluetooth version 5.0

Which is the master earbud?

The right side earbud is your master earbud

When on a call or listening to my content, will I hear audio in one (the right side master) or both earbuds?

INDY Wireless has stereo calling so you’ll hear the caller or your content in both ears

You do have the option to use only one ear bud (right side) if you prefer a mono solution

In addition, the INDY Wireless has dual microphones with active noise reduction for improved voice clarity during phone calls.

GENERAL QUESTIONS

Can I use Siri/Google Assistant/Alexa with my INDY Wireless?

Yes! Triple tap the right or left earbud to activate your device assistant.

Can I use INDY Wireless for sports or working out?

Yes! INDY Wireless earbuds are sweat, water, and dust resistant (IP55).

WARRANTY

PLEASE BE SURE TO REACH OUT TO CUSTOMER SERVICE BEFORE FILING A CLAIM, WE CAN LIKELY HELP YOU QUICKLY TROUBLESHOOT AND SOLVE YOUR PROBLEM

What happens if my earbuds break or are lost?

If it is a manufacturer's defect, Skullcandy has you covered with a 2 Year Limited Warranty.

If one bud or the charging case is broken or goes missing, please make use of our Fearless Use Promise

Where do I register my INDY Wireless Truly Wireless Earbuds?

You can register your INDY Wireless product here for faster service in the event of loss or damage to your earbuds or the charging case.

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Sound without boundaries.

Skullcandy has arrived with a product specifically designed to keep you connected without holding you back.

TECH SPECS

Headphone Type: True Wireless In-Ear

Connection Type: Bluetooth 4.2

Impedance: 16 Ohms

Driver Diameter: 9.2mm

THD: <3\% at 1KHz

Sound Pressure Level: 100 +/-3dB (1mW/500Hz)

Frequency Response: 20Hz - 20KHz

Weight: 54.2g

WHAT'S IN THE BOX?

Push Earbuds

Charging Case

USB-C Charging Cable

User Guide

2 Year Warranty Guide

Push Truly Wireless Earbuds User Guide PDF

WALKTHROUGH VIDEO

USER GUIDE VIDEO

PUSH FAQS

BATTERY & CHARGE

What is the total charging time for Push?

4 hours

Can I charge the Push with my PC/Laptop?

Yes. Any USB output will work.

Is there some sort of fast charge?

No.

CONNECTION

What is the Bluetooth range of the Push?

You may be able to listen up to 100 feet (30 meters) away from your paired device, though your connection experience may vary based on your environment.

Can I connect Push to a computer?

Sure, or a phone, tablet, MP3 player, or anything else with a Bluetooth connection.

Can I use Push with a PS4/Xbox One/Switch?

PS4: No

Xbox One: No

Switch: No

Which version of Bluetooth does the Push use?

Version 4.2

OTHER FAQs

What happens if my earbuds break or are lost?

If it is a manufacturer's defect, Skullcandy has you covered with a 2 Year Limited Warranty. If one bud or the charging case is broken or missing, make use of our Fearless Use Promise.

If I purchased a 12 Moods Limited Edition Push earbud, does the Skullcandy warranty apply?

Yes, you are still eligible for a 2 Year Limited Warranty, but if your earbuds are a limited edition color of Push earbuds, your warranty replacement product will be an in-line color and will not be a color matched replacement. Due to very limited quantities produced, we sell out of the limited edition colors quickly.

Where do I register my Push Truly Wireless Earbuds?

You can register your product for faster service in the event of loss or damage to your earbuds or the charging case.

Can I use Siri/Google Assistant/Alexa with my Push?

Yes. Your native phone or device assistant will wake if you press the main function button three times.

When on a call, I only hear audio in the left earbud?

That is the correct experience, we only have a mic and call audio from the left earbud.

Can I use these for sports or working out?

Yes! The Push True Wireless Earbuds are sweat and water-resistant (IPX4).

Warranty Claim Status

Please check to see if the product you are returning has been received by us by looking up the tracking number on the mail carrier's website.

If your returned product has been delivered, and more than 4 business days have passed, check your email to see if you have received a claim status update. If more than 4 business days have passed and you have not received an update via email please contact us and we can assist. Please include your warranty claim number and tracking number in any correspondence.

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TUNED IN, TURNED UP.

Only Skullcandy headphones are custom-tuned to deliver music you can feel. From the lyrics in your soul to the bass in your bones.

TECH SPECS

Headphone Type: On-Ear

Cable: 1.2m 3.5mm AUX Cable

Impedence: 32 ohms

Driver Diameter: 40mm

Frequency Response: 20Hz - 20KHz

Total Harmonic Distortion: <1\% (1mW/500Hz)

Sound Pressure Level (1mW @ 1KHz pink noise): 98dB @1kHz

WHAT'S IN THE BOX?

Riff Headphones

User Guide

2 Year Warranty Guide

Riff Headphones User Guide PDF

Does Riff On-Ear have a warranty?

Yep! 2 years. For more information, .

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WALKTHROUGH

USING CRUSHER ANC

GETTING STARTED

Download the Skullcandy App from the App Store or Google Play.

Pair your headphones. The app will guide you through turning on and pairing your headphones for the first time.

If you don’t have the Skullcandy App, or can’t download it, you can pair your headphones manually, as well. To pair for the first time without using the Skullcandy app, make sure the headphones are off. If they happen to be on, you can turn them off by pressing the power button on the left earcup for four seconds.

If you’ve never turned your headphones on, or once you’re sure they’re off, they’re ready to pair. Just press the power button for five seconds to turn them on and put them in pairing mode.

The LED lights will flash red and blue and a voice will confirm pairing.

Next, open the settings on your device. Make sure your Bluetooth is turned on. When Crusher ANC appears in your Bluetooth device list, select it and you’re done.

The bottom LED light will flash blue and a voice will say, “Pairing successful. Connected.”

TROUBLESHOOTING

PAIRING ISSUES?

Issue: You’re having trouble pairing your Crusher ANC with your mobile device, or your Crusher ANC are malfunctioning in any other way.

Solution: A full reset may help. Here’s the simple way to do it.

Hold both the upper and lower buttons on the right earcup for ten seconds and watch the colored LED’s. The top and bottom ones will turn yellow for three seconds.

Remove Crusher ANC from your paired devices list.

Pair it again with any Bluetooth enabled device.

If you have recently purchased the iPhone 11 or 11 Pro running iOS 13.0 there is a known issue with Bluetooth connectivity; Skullcandy and Apple suggest updating to iOS 13.1.

CONTROLS

RIGHT EARCUP:

Media controls are located on the right earcup

To play or pause, quickly press the middle button.

To take a call, press the middle button for one second.

To hang up, push the button again.

To reject a call, press it for two seconds.

To activate your device’s assistant, press the middle button twice.

To increase the volume, quickly press the top button.

To decrease the volume, quickly press the lower button.

To skip forward through tracks, press the top button for three seconds.

To skip backward, press the lower button for three seconds.

Built-in Tile Tracker

To help you keep track of your Crusher ANC, we’ve added built-in Tile Bluetooth tracking. To use the Tile tracker, follow the below instructions:

Download the free Tile app from the Apple App Store or Google Play Store to your phone or other device.

Open the Tile app, tap the plus button on the screen, then tap ‘Skullcandy’ and follow the on-screen instructions to activate Crusher ANC.

Now, if you ever misplace your headphones, the Tile app will show you exactly where to look. To activate the Tile tracker, just press and hold both the power button on the left earcup and the middle button on the right earcup for one second.

Troubleshooting: If your headphones ever don’t show up in the Tile app, make sure the battery has at least a 10 percent charge.

LEFT EARCUP

POWER ON

Press the power button for 3 seconds. A voice prompt will say “Power On,” and the LED lights will turn blue.

SUBSEQUENT PAIRINGS

If you’ve already paired your headphones, they’ll automatically connect and the bottom LED will blink blue.

If the bottom LED blinks red, that means they’re disconnected.

POWER OFF

Press and hold the button for 4 seconds. A voice prompt will say “Power Off,” and the LED’s will go dark.

ACTIVE NOISE CANCELLATION

The Active Noise Cancellation on Crusher ANC will automatically be working when you turn the headphones on. To turn it off and on, push the Power button twice quickly.

When you activate Noise Cancellation, the top LED will turn purple and a voice will confirm: “Noise Cancellation On.”

When you turn Noise Cancellation OFF, the top LED will go dark and the voice will confirm: “Noise Cancellation Off.”

AMBIENT MODE

Crusher ANC also has an Ambient Mode which allows you to hear your surroundings better than you can with the noise cancellation off.

To activate Ambient Mode, touch the outside of the left earcup for three seconds. The top LED will blink purple and the voice will confirm: “Ambient Mode On.”

To turn off Ambient Mode, and return to Active Noise Cancellation, touch it again for another three seconds. The top LED will stop blinking and the voice will confirm: “Noise Cancellation On.”

To ensure you don’t unintentionally activate Ambient Mode, it helps to handle your headphones by the armatures, or the sides here.

ADJUSTABLE SENSORY BASS

To adjust the Sensory Bass on Crusher ANC, use the slider control on the left earcup. Slide it down for less bass, or up for bass you can feel.

BATTERY AND CHARGING

To check the status of your Crusher ANC battery, quickly press the power button on the left earcup.

The green LED’s will show you how much life you still have. Four lights means you have a full charge. Each light represents 25 percent.

Crusher ANC’s battery gives you up to 24 hours of playtime on a single charge.

To recharge, just plug the USB-C cable into this port here. And the Rapid Charge feature gives you four hours of playtime after just ten minutes of charging.

PERSONAL SOUND PROFILES

To create a profile, you’ll need to take an audio test. When you take the audio test, you’ll want to be in a quiet room, as noise cancellation is disabled during the test.

Everyone who is going to be using the headphones should create their own profile.

Setup Instructions:

After you’ve paired your Crusher ANC with your phone in your device’s Bluetooth settings, open the Skullcandy app.

Follow the on-screen instructions to connect your Crusher ANC to the app.

Once you’re connected to the app, tap the Personal Sound icon in the bottom right of the home screen:

Then, click the + in the top left corner:

Progress through the getting started screens.

Enter the name of the Personal Sound profile that you’re about to create.

Take the audio test; when you hear a tone, tap ‘Yes’, if you don’t hear it, tap ‘No’.

Once you finish your test, a graph of your profile will be displayed.

Click ‘Next’ to get to the sound profile landing page. From here you can toggle your profile on/off, and if you have multiple profiles you can toggle between them.

The sound profile that you have toggled ‘On’ will be on no matter which device you connect to.

If you connect to another phone that has the Skullcandy app, all of your sound profiles will be accessible from that phone as well.

FAQs:

CONNECTION

CAN I PAIR THE CRUSHER ANC WITH MULTIPLE DEVICES AT ONCE?

Yes. You can pair up to 2 devices at the same time, but only one device can stream at a time.

WHAT IS THE BLUETOOTH RANGE OF THE CRUSHER ANC?

Crusher ANC has one of the best Bluetooth ranges of any of our products. You should be able to listen up to 30 meters (or about 100 feet) away from your paired device, though your connection experience may vary based on your environment.

CAN I CONNECT CRUSHER ANC TO A COMPUTER?

Sure, or a phone, tablet, MP3 player, or anything else with either Bluetooth or a 3.5mm audio jack.

BATTERY & CHARGE

HOW LONG WILL THE BATTERY STAY CHARGED?

Crusher ANC has up to 24 hours of battery life with Crusher, ANC and Bluetooth activated. If you want to conserve battery life, plug in for a wired ANC experience, which should last up to 40 hours. If you don’t ever use your headphones, they should stay charged for roughly 3 years! But we recommend you use them! If Tile has been activated, the battery will run out a little quicker, roughly 3 to 4 months with no use.

WILL CRUSHER ANC WORK IF THE BATTERY IS DEAD?

If your battery is dead, plug in your provided 3.5mm auxillary cord and you can have a regular audio experience (without Crusher, Bluetooth or ANC)

DOES MY BATTERY LAST LONGER WITH ANC OFF?

Yes. It will also last longer if you use the product in wired mode and/or at lower volume levels.

HOW CAN I SEE HOW MUCH BATTERY LIFE I HAVE LEFT?

Use the fuel gauge! Press the power button (even if the product is off) and you will see your battery level on the 4 LEDs. 100\% = 4 Green LEDs, 75\% = 3 Green LEDS, 50\% = 2 Amber, 25\% = 1 Amber, <5\% = 1 Red.

WHAT IS THE TOTAL CHARGING TIME FOR CRUSHER ANC?

Crusher ANC offers our Rapid Charge technology which means that with just 10 minutes of charging, you will get 3 hours of play time. But Rapid Charge does not affect the total time required to fully charge the headphone, which is approximately 2.5 hours total.

CAN I CHARGE THE CRUSHER ANC WITH MY PC/LAPTOP?

Yes. Any USB output will work, however for the best performance we recommend you use a 5W (5V, 1A) USB output or higher.

OTHER

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY CRUSHER ANC?

Yes. Your native phone or device assistant will wake if you press the main function button twice.

I WORK IN VERY LOUD PLACES. WILL THESE WORK ANYWAY?

The inherent passive isolation with our over-ear design works wonders for noisy environments and the addition of our custom-tuned, Digital Hybrid ANC system takes it to a whole new level. However, ANC headphones should not be a substitute for proper hearing protection in certain environments.

DOES CRUSHER ANC HAVE A WARRANTY?

Yep! 2 years. For more information,

IF I PURCHASED A SPECIAL EDITION CRUSHER ANC HEADPHONE, DOES THE SKULLCANDY WARRANTY APPLY?

Yes, you are still eligible for a 2 Year Limited Warranty, but if your headphones are a limited-edition color of Crusher ANC, your warranty replacement product will be an in-line color and will not be a color-matched replacement. Due to very limited quantities produced, we sell out of the limited-edition colors quickly.

WHEN ON A CALL, DO I NEED A MIC ON A CORD OR IS THERE A MIC ON THE EARCUPS?

The mic on the earcups will function in Bluetooth mode, and the mic on the included 3.5 mm auxiliary cable will function for wired use. However, for the best phone call performance, please use Bluetooth mode as we have added lots of cool digital signal processing to make that experience even better than ever!

CAN I USE THESE FOR SPORTS OR WORKING OUT?

Sure, but we don’t recommend it because Crusher ANC does not have any of the features that Skullcandy’s active-specific products have, like sweat or water resistance.

DOES CRUSHER ANC HAVE AN APP?

It sure does! Go to www.skullcandy.com/personalize to download the Android and iOS apps.

Spare parts are currently unavailable with the exception of replacement cables and ear gels. Please send contact us for information on how to order.

WELCOME TO THE SESH WIRELESS SUPPORT PAGE. FOR THE BEST EXPERIENCE WITH YOUR PRODUCT, PLEASE READ AND WATCH THE FOLLOWING INFORMATION.

GETTING STARTED WITH SESH WIRELESS

FIRST TIME PAIRING

Because true wireless audio is still pretty new, Sesh Wireless may be your first experience with this technology. But pairing Sesh Wireless to your device for the first time is actually really simple. You just have to follow three easy steps:

Remove your Sesh Wireless earbuds from the package

Place them in the charging case, and make sure the LEDs on both earbuds turn red, then close the case.

Now remove your earbuds from the case.

This process will automatically turn Sesh Wireless on and put it into pairing mode. You can then select Sesh Wireless from your device’s list of Bluetooth devices.

TROUBLESHOOTING

PAIRING ISSUES?

Issue: The biggest challenge with true wireless earbuds is maintaining a paired status between both independent buds. There are times when the user will intentionally or unintentionally modify the connected states of the SESH Wireless buds, this can create a pairing challenge as both the LEFT and RIGHT SESH Wireless buds because they would then be in different pairing and search modes when powered on. This is an easy fix!

Solution:

Turn the Bluetooth on your (mobile or computer) device OFF

To ensure ease of re-pairing, please unpair or forget your SESH Wireless in your paired Bluetooth device list

Power on ONLY your LEFT SESH Wireless bud by simply removing it from the case. It will be in a NON_CONNECTED or non-paired state due to Bluetooth being off on your device. Leave the other RIGHT bud is in the case

Press the button 6 times (see below diagram). The LED will flash RED and this will automatically rest and power off the ear bud. Place the LEFT earbud back in the case

Repeat steps 3-4 with ONLY the RIGHT SESH Wireless bud

Next, pull the SESH Wireless buds from the case to have them automatically power on and start the process of paring to one another

You will hear one beep indicating the buds have paired together, the LED on the LEFT bud will flash RED and BLUE indicating it has entered into pairing mode

At this time, turn your device’s Bluetooth back on and re-pair it to your SESH Wireless buds. You will hear a voice prompt that will notify you that it is now “Connected”

BUDS NOT CHARGING IN CASE/LID NOT CLOSING PROPERLY?

Issue: Not seeing the RED LED indicator on both or either earbud when you’ve placed your SESH Wireless back in the case

Solution:

Wait momentarily as the buds connect, occasionally it takes a few seconds to begin charging

Check to see if any debris is blocking the charging pins in the case, or on the bud

Check to see if the removable in-ear gels are placed correctly on the acoustic port, this could be keeping the buds from sitting correctly in the case

This same issue could also be interfering with your case lid when closing, if you’re having a hard time closing the lid correctly, this is an indicator that buds are not set correctly or the gels are interfering.

SINGLE BUD USE (Mono Mode):

Issue: If you’re a user that would like to use the SESH Wireless with only one ear bud (Mono Mode), you may have some issues when working to repair both buds together (Stereo Mode). You may follow the following simple steps to ensure ease of use when pairing when switching between Mono and Stereo Modes.

Solution:

Please note - ONLY the LEFT SESH Wireless bud can be used in Mono Mode, this is your Master or Main Function bud.

For the optimal Mono functionality, first Power On and pair BOTH SESH Wireless buds to your device normally. This will ensure the seamless transition between Stereo and Mono modes

Once both SESH Wireless buds are paired together, simply place the RIGHT bud back into the case. The LEFT bud will remain paired and function with both phone calls and music. The transition between Stereo and Mono modes has now been simplified

You will maintain all LEFT SESH Wireless bud functionality, but remember you will now lose the RIGHT ear bud user interface functionality such as “Volume +/-“, and “Track <</>>” when in Mono Mode

You can now place the LEFT SESH Wireless bud back into the case at any time, and again remove only the LEFT bud to use again in Mono Mode. Please allow adequate pairing time, and you will hear the voice prompt “Connected” once the LEFT bud has repaired

If you would like to change back to Stereo Mode, simply remove the RIGHT SESH Wireless bud from the case at any time while paired in Mono Mode (or if BOTH buds are in the case simply remove together), and you will hear a single beep to indicate that you have automatically entered back into Stereo Mode. All media functionality has now been restored

Please Note - If you’ve manually paired ONLY the LEFT Earbud to your device (before pairing both the LEFT and RIGHT buds together) and wish to change back to Stereo Mode, you will need to follow the reset instructions explained above and clear BOTH earbuds to enter back into the correct stereo paring mode.

ON BOARD CONTROLS

Sesh Wireless has a full suite of controls on each earbud to keep you connected without having to touch your phone.

To pause or play your music, press either bud once.

To turn up the volume, press the right bud twice.

To turn down the volume, press the left bud twice.

To skip a song forward, press and hold the right bud for 2 seconds.

To skip a song backward, press and hold the left bud for 2 seconds.

To take a call on Sesh Wireless, press either bud once. You can also end the call by pressing either bud once.

To reject a call, press and hold the right or left bud for 2 seconds.

To activate your device’s assistant, press the left or right bud 3 times.

FULL SESH Wireless USER GUIDE

Watch this video or download this PDF for a guide to all that you can do with your Sesh Wireless buds.

PRODUCT WALKTHROUGH

Want to see even more about Sesh Wireless? Watch this Product Walkthrough video.

SESH WIRELESS FAQS

BATTERY & CHARGE

WHAT IS THE TOTAL CHARGING TIME FOR SESH Wireless?

1 hour for the earbuds to charge to 100\% inside the case

2 hours for the case to charge to 100\%

CAN I CHARGE SESH Wireless WITH MY PC/LAPTOP?

Almost all USB outputs will work to charge your SESH Wireless earbuds

DOES SESH Wireless HAVE SOME SORT OF FAST CHARGE?

No

CONNECTION

WHAT IS THE BLUETOOTH RANGE OF THE SESH Wireless?

You may be able to listen up to 30+ feet (10 meters) away from your paired device, though your connection experience may vary based on your environment.

CAN I CONNECT SESH Wireless TO A COMPUTER?

Yes, as well as to a phone, tablet, MP3 player, or anything else with a Bluetooth connection.

WHICH VERSION OF BLUETOOTH DOES SESH Wireless USE?

Bluetooth version 5.0

WHICH IS THE MASTER EARBUD?

The LEFT side earbud is your master earbud, this is the earbud you can use in Mono mode (one earbud listening).

WHEN ON A CALL OR LISTENING TO MY CONTENT, WILL I HEAR AUDIO IN ONE (THE LEFT SIDE MASTER) OR BOTH EARBUDS?

SESH Wireless has stereo calling so you’ll hear the caller or your content in both ears.

You do have the option to use only one ear bud (left side) if you prefer a mono solution

GENERAL QUESTIONS

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY SESH Wireless?

When paired to your device, you can press the LEFT or RIGHT bud three times to activate your assistant feature.

CAN I USE SESH Wireless FOR SPORTS OR WORKING OUT?

Yes! SESH Wireless is sweat, water, and dust resistant (IP55).

WARRANTY

Please DO NOT return to store and be sure to reach out to customer service before filing a claim, we can likely help you quickly trouble shoot and solve your problem.

WHAT HAPPENS IF MY EARBUDS BREAK OR ARE LOST?

If it is a manufacturer's defect, Skullcandy has you covered with a 2 Year Limited Warranty.

If one bud or the charging case is broken or goes missing, please make use of our Fearless Use Promise.

WHERE DO I REGISTER MY SESH Wireless TRUE WIRELESS EARBUDS?

You can register your SESH Wireless product here for faster service in the event of loss or damage to your earbuds or the charging case.

To contact Skullcandy, please visit contact.skullcandy.com.

here

FULL-FEATURED WIRELESS

Packing 50mm audio drivers, up to 15 hours of rechargeable battery life, and the convenience of Bluetooth functionality, Hesh 2 Wireless is one of the most powerful and popular wireless headphones on the market.

TECH SPECS

Type: Over-Ear

Connection Type: Bluetooth or Wired

Battery Life: Up to 15 Hours

Noise Isolation: Passive

Driver Size: 40mm

Weight: 183g

WHAT'S IN THE BOX?

Hesh 2 Wireless Headphones

3.5mm Backup AUX Cable

Micro USB to USB Charging Cable

Travel Bag

Hesh 2 Wireless User Guide PDF

Walkthrough Video

User Guide Video

Does Hesh 2 have a warranty?

Yep! 2 years. For more information, click .

2 Year Limited Warranty

BEST IN CLASS AUDIO.

Custom-tuned 40mm driver a refined and powerful audio experience while a noise-isolating fit blocks out your surroundings.

TECH SPECS

Type: Over-Ear

Connection Type: Bluetooth or Wired

Battery Life: Up to 22 Hours

Rapid Charge: 10 Min = 4 Hours of Play

Noise Isolation: Passive

Driver Size: 40mm

Weight: 200g

WHAT'S IN THE BOX?

Hesh 3 Wireless Headphones

3.5mm Backup AUX Cable

Micro USB to USB Charging Cable

Hesh 3 User Guide PDF

Walkthrough Video

User Guide Video

HESH 3 WIRELESS FAQS

Does Hesh 3 have a warranty?

Yep! 2 years. For more information, click here

IF I PURCHASED A 12 MOODS LIMITED EDITION HESH 3 WIRELESS HEADPHONE, DOES THE SKULLCANDY WARRANTY APPLY?

Yes, you are still eligible for a, but if your headphones are a limited edition color of Hesh 3 Wireless, your warranty replacement product will be an in-line color and will not be a color-matched replacement. Due to very limited quantities produced, we sell out of the limited edition colors quickly.

click here

Wireless Simplicity.

Only Skullcandy headphones are custom-tuned to deliver music you can feel. From the lyrics in your soul to the bass in your bones.

TECH SPECS

Headphone Type: In-Ear

Connection Type: Bluetooth

Impedance: 16 Ohms

Driver Diameter: 9.2mm

THD: <3\%@1khz

Sound Pressure Level: 98+/-3dB at 1KHz

Frequency Response: 20kHz - 20Hz

WHAT'S IN THE BOX?

Jib Wireless Earbuds

Ear Gels (S, M)

Micro USB to USB charging cable

User Guide

2 Year Warranty Guide

Jib Wireless User Guide PDF

Walkthrough Video

Does Jib Wireless have a warranty?

Yep! 2 years. For more information, .

here

TECH SPECS

Headphone Type: In-Ear

Connection Type: Bluetooth 5.0

Impedance: 16 Ohms 15\%

Driver Diameter: 9mm

THD: <3\% @1khz

Sound Pressure Level: 953dB

Frequency Response: 20Hz - 20KHz

Weight: 17g

WHAT'S INCLUDED

Jib+ Wireless Earbuds

Ear Gels (S, M, L)

Stability Gels

Secure Cable Clip

Micro-USB Charging Cable

User Guide

2 Year Warranty Guide

Does Jib+ have a warranty?

Yep! 2 years. For more information, click .

If you purchased an item that requires product registration, you will see your product name listed below:

Push True Wireless Earbuds

Indy True Wireless Earbuds

Sesh True Wireless Earbuds

Register Products Here

here

TECH SPECS

Headphone Type: In-Ear

Connection Type: Bluetooth 5.0

Impedance: 16 Ohms 15\%

Driver Diameter: 6mm

THD: <3\% @1khz

Sound Pressure Level: 953dB

Weight: 15.2g

Frequency Response: 20Hz - 20KHz

WHAT'S IN THE BOX?

Jib+ Active Wireless Earbuds

Ear Gels (S, M, L)

Secure FitFin

Secure Cable Clip

Micro-USB Charging Cable

User Guide

2 Year Warranty Guide

Does Jib+ Active have a warranty?

Yep! 2 years. For more information, click .

here

TECH SPECS

Headphone Type: In-Ear

Connection Type: Bluetooth 5.0

Impedance: 16 Ohms

Driver Diameter: 10mm

Weight: 23.5g

Frequency Response: 20Hz - 20KHz

Sound Pressure Level: 93-101dB

THD: <3\% @1khz

WHAT'S IN THE BOX?

Ink’d+ Wireless Earbuds

Ear Gels (S, M)

Micro-USB Charging Cable

User Guide

2 Year Warranty Guide

Does Ink’d+ Wireless have a warranty?

Yep! 2 years. For more information, click .

here

THE CLASSIC IS BACK. WITHOUT WIRES.

From 2006-2014, the Skullcandy Icon created a cult following in the snowboarding and skateboarding scenes for its simple, low-profile design. Originally released as a wired headphone, Icon now returns as a limited-edition Bluetooth release-free of wires.

TECH SPECS

Headphone Type: On-Ear

Connection Type: Bluetooth

Impedence: 32 Ohms

Driver Diameter: 40mm

Frequency Response: 20Hz - 20KHz

Total Harmonic Distortion: <1\% @ 1KHz

Weight: 106g

WHAT'S IN THE BOX?

Skullcandy Icon Wireless Headphones

USB Charging Cable

User Guide

2 Year Warranty Guide

Skullcandy Icon Wireless User Guide PDF

WALKTHROUGH VIDEO

USER GUIDE VIDEO

SKULLCANDY ICON WIRELESS FAQS

What is the total charging time for Skullcandy Icon Wireless?

4 hours

Can I charge the Skullcandy Icon Wireless with my PC/Laptop?

Yes. Any USB output will work.

Is there some sort of fast charge?

No

Can I pair the Skullacndy Icon Wireless with multiple devices at once?

No.

What is the Bluetooth range of the Skullcandy Icon Wireless?

You may be able to listen up to 30m away from your paired device, though your connection experience may vary based on your environment.

Can I connect Skullcandy Icon Wireless?

Sure, or a phone, tablet, MP3 player, or anything else with either BT connection.

Which version of Bluetooth does the Skullcandy Icon Wireless use?

Version 4.1

Can I use Siri/Google Assistant/Alexa with my Skullcandy Icon Wireless?

Yes. Your native phone or device assistant will wake if you press the main function button twice.

When on a call, is there a mic on the earcups?

Yes, there is a mic on the earcup.

Can I use these for sports or working out?

Sure, but we don’t recommend it because Skullcandy Icon Wireless does not have any of the features that Skullcandy’s active-specific products have, like sweat or water resistance.

Does Skullcandy Icon have a warranty?

Yep! 2 years. For more information, click .

2 Year Limited Warranty

EVERYTHING YOU NEED, NOTHING YOU DON’T.

Riff Wireless perfectly blends simplicity and technology. You get bold sound quality and convenient features that make your life easier. Without unnecessary extras.

TECH SPECS

Headphone Type: On-Ear

Connection Type: Bluetooth 4.1 or Wired

Impedence: 32 ohms

Driver Diameter: 40mm

Frequency Response: 20Hz - 20KHz

Total Harmonic Distortion: <1\% (1mW/500Hz)

Sound Pressure Level (1mW @ 1KHz pink noise): 98dB

WHAT'S IN THE BOX?

Riff Wireless Headphones

1.2m USB Charging Cable

User Guide

2 Year Warranty Guide

Riff Wireless User Guide PDF

WALKTHROUGH VIDEO

USER GUIDE VIDEO

RIFF WIRELESS FAQS

Does Riff have a warranty?

Yep! 2 years. For more information, click here.

IF I PURCHASED A 12 MOODS LIMITED EDITION RIFF WIRELESS HEADPHONE, DOES THE SKULLCANDY WARRANTY APPLY?

Yes, you are still eligible for a, but if your headphones are a limited edition color of Riff Wireless, your warranty replacement product will be an in-line color and will not be a color-matched replacement. Due to very limited quantities produced, we sell out of the limited edition colors quickly.

2 Year Limited Warranty

CREATE YOUR

OWN SPACE.

Whether you’re commuting on the subway, tuning out a roommate’s TV, or escaping the distractions of an open office, Venue helps you create your own quiet space. The active noise canceling function filters out unwanted noise so all you hear is your music.

TECH SPECS

Type: Over-Ear

Connection Type: Bluetooth or Wired

Battery Life: 24 Hours

Rapid Charge: 10 Min = 3 Hours of Play

Noise Isolation: Passive

Driver Size: 40mm

Weight: 275g

WHAT'S IN THE BOX?

Venue Headphones

Premium Travel Case

1.2m USB to micro USB Charging Cable

Removable 3.5mm AUX Cable

User Guide

2 Year Warranty Guide

Venue Noise Canceling Wireless User Guide PDF

WALKTHROUGH VIDEO

USER GUIDE VIDEO

VENUE FAQS

BATTERY & CHARGE

How long will the battery stay charged?

Venue has up to 24 hours of battery life with both the ANC and BT activated. If you want to conserve battery life, plug in for a wired ANC experience, which should last up to 40 hours. If you don’t ever use your headphones, they should stay charged for roughly 3 years! But we recommend you use them...! If Tile has been activated, the battery will run out a little quicker, roughly 3 to 4 months with no use.

Will Venue work if the battery is dead?

If your battery is dead, plug in your provided 3.5mm AUX cord and you can have a regular audio experience (without Bluetooth or ANC)

Does my battery last longer with ANC off?

Yes. It will also last longer if you use the product in wired mode. It will also last longer at lower volume levels.

How can I see how much battery life I have left?

Use the fuel gauge! Press the power button (even if the product is off) and you will see your battery level on the 4 LEDs. 100\% = 4 white lights, 75\% = 3 white lights, 50\% = 2 white lights, 25\% = 1 white light, <5\% = 1 red light.

What is the total charging time for Venue?

Venue offers our Rapid Charge technology which means that with just 10 minutes of charging, you will get 5 hours of play time. But Rapid Charge does not affect the total time required to fully charge the headphone, which is approximately 2.5 hours total.

Can I charge the Venue with my PC/Laptop?

Yes. Any USB output will work, however for the best performance we recommend you use a 5W (5V, 1A) USB output or higher.

CONNECTION

Can I pair the Venue with multiple devices at once?

Yes. You can pair up to 2 devices at the same time, but only one device can stream at a time.

What is the Bluetooth range of the Venue?

Venue has one of the best Bluetooth ranges of any of our products. You should be able to listen up to 30m away from your paired device, though your connection experience may vary based on your environment.

Can I connect Venue to a computer?

Sure, or a phone, tablet, MP3 player, or anything else with either BT or a 3.5mm jack.

OTHER

Can I use Siri/Google Assistant/Alexa with my Venue?

Yes. Your native phone or device assistant will wake if you press the main function button twice.

I work in very loud places. Will these work anyway?

The inherent passive isolation with our over-ear design works wonders for noisy environments and the addition of our custom-tuned Hybrid ANC system takes it to a whole new level. However, ANC headphones should not be a substitute for proper hearing protection in certain environments.

Does Venue have a warranty?

Yep! 2 years. For more information, click here.

If I purchased a 12 Moods Limited Edition Venue headphone, does the Skullcandy warranty apply?

Yes, you are still eligible for a, but if your headphones are a limited edition color of Venue, your warranty replacement product will be an in-line color and will not be a color-matched replacement. Due to very limited quantities produced, we sell out of the limited edition colors quickly.

When on a call, do I need a mic on a cord or is there a mic on the earcups?

The mic on the earcups will function in both BT mode and wired mode, so you are covered no matter how you are connected. However for best phone call performance, please use BT mode as we have added lots of cool digital signal processing to make that experience even better than ever!

Can I use these for sports or working out?

Sure, but we don’t recommend it because Venue does not have any of the features that Skullcandy’s active-specific products have, like sweat or water resistance.

Does Venue have an app?

Not at this time.

click here.

Walkthrough

User Guide

First Time Pairing

Troubleshooting

PAIRING ISSUES?

Issue: The biggest challenge with wireless earbuds is maintaining a paired status. Easy fix!

Solution:

If you have previously paired to your device, simply turn your Vert Wireless on and it will pair to the last known device.

If your Vert Wireless does not successfully pair to your device, turn the product off. From the off state, hold the power on button for 5 seconds until you see a blue LED and hear “pairing.”

Enter your device’s Bluetooth settings and choose Vert Wireless. The product should connect to your device.

If that is not successful, you will need to reset your Vert Wireless. With the product in the on state, hold the on/off button and turn and hold the dial clockwise simultaneously for 3 seconds until you hear two beeps.

Turn your Vert Wireless off and then back on and it will go into pairing mode. Select Vert Wireless in your Bluetooth settings.

If your earbuds do not pair after choosing them in your Bluetooth settings, choose to forget Vert Wireless in your device.

Turn your Vert Wireless off and back on. It will enter pairing mode. Choose Vert Wireless in new devices in your Bluetooth settings.

How to Wear

Onboard Controls

FAQs

BATTERY & CHARGE:

What is the total charging time for Vert Wireless?

<1 Hour

Note: This product has Rapid Charge. This means that you can charge your earbuds for 10 minutes to get 2 hours play time.

Can I charge Vert Wireless with my PC/laptop?

Almost all USB outputs will work for charging Vert Wireless.

Does Vert Wireless have some sort of fast charge?

Yes, these earbuds have Rapid Charge technology. You can charge your earbuds for 10 minutes to get 2 hours of playtime.

CONNECTION:

What is the Bluetooth range of Vert Wireless?

You may be able to listen up to 30+ feet (10 meters) away from your paired device, though your connection experience may vary based on your environment.

Can I connect Vert Wireless to a computer?

Yes as well as to a phone, tablet, MP3 player, or anything else with a Bluetooth connection.

Which version of Bluetooth does Vert Wireless use?

Bluetooth version 5.0

GENERAL QUESTIONS

Where can I attach the Vert Wireless dial?

You can attach the Vert Wireless dial anywhere you would like. It was designed specifically to attach to your goggle straps when on the slopes or to your backpack shoulder straps.

How can I check the fit of my Vert Wireless?

The Vert Wireless earbuds should feel secure straight out of the box, however if you would like added comfort or stability there are a pair of FitFin ear gels included. Simple slide the FitFin ear gels over each earbud and hit the slopes or trail with more confidence!

Can I wear my Vert Wireless underneath a helmet?

Absolutely! In fact, the Vert Wireless was specially designed with a low profile to comfortably fit under any kind of helmet!

Can I use Siri/Google Assistant/Alexa with my Vert Wireless?

Yes, just double tap your on/off button.

Can I use Vert Wireless for sports or working out?

Yes! Vert Wireless is sweat and water resistant (IPX4).

WARRANTY

DOES VERT Wireless HAVE A WARRANTY?

Yep! 2 years. For more information,

click here

WALKTHROUGH

USER GUIDE

TROUBLE SHOOTING

ON-BOARD CONTROLS

PAIRING

CONNECTION

CAN I PAIR THE METHOD ANC WIRELESS WITH MULTIPLE DEVICES AT ONCE?

Yes. You can pair up to 2 devices at the same time, but only one device can stream at a time.

WHAT IS THE BLUETOOTH RANGE OF THE METHOD ANC WIRELESS?

You should be able to listen up to 30 meters (or about 100 feet) away from your paired device, though your connection experience may vary based on your environment.

CAN I CONNECT METHOD ANC WIRELESS TO A COMPUTER?

Sure, or a phone, tablet, MP3 player, or anything else with either BT or a 3.5 mm jack.

PAIRING TO TILE

BATTERY & CHARGE

HOW LONG WILL THE BATTERY STAY CHARGED?

Method ANC Wireless has up to 6 hours of battery life, the noise cancelling feature is always-on ANC. If you don’t ever use your headphones, they should stay charged for roughly 3 years! But we recommend you use them...! If Tile has been activated, the battery will run out a little quicker, roughly 3 to 4 months with no use.

WILL METHOD ANC WIRELESS WORK IF THE BATTERY IS DEAD?

No. Unfortunately, Method ANC Wireless is a BT only product. But don’t worry, Method ANC Wireless has a rapid charge ready battery.

WHAT IS THE TOTAL CHARGING TIME FOR METHOD ANCWIRELESS?

Method ANCWireless offers our Rapid Charge technology which means that with just 10 minutes of charging, you will get 3 hours of play time. But Rapid Charge does not affect the total time required to fully charge the headphone, which is approximately 2 hours total.

CAN I CHARGE THE METHOD ANC WIRELESS WITH MY PC/LAPTOP?

Yes. Any USB output will work, however for the best performance we recommend you use a 5W (5V, 1A) USB output or higher.

OTHER

CAN I TURN OFF THE ANC?

Method ANC Wireless features always on ANC, tuned to cover a broad range of noise environments to improve the overall listening experience.

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY METHOD ANC WIRELESS?

Yes. Your native phone or device assistant will wake if you press the main function button twice.

I WORK IN VERY LOUD PLACES. WILL THESE WORK ANYWAY?

The inherent passive isolation with our in-ear design works wonders for noisy environments and the addition of our custom-tuned, digital ANC system takes it to a whole new level. However, ANC headphones should not be a substitute for proper hearing protection in certain environments.

DOES METHOD ANC WIRELESS HAVE A WARRANTY?

Yep! 2 years. For more information, .

CAN I USE THESE FOR SPORTS OR WORKING OUT?

Method ANCWireless is IPX4-rated, meaning it is designed to protect from light moisture and sweatif you’re someone that goes really hard, you might want to check out our Method Active wireless earbud, which is IPX7-rated and is our toughest active earbud to date.

here

LIGHTWEIGHT WIRELESS SIMPLIFIED.

Uproar Wireless builds on the popularity and affordability of the wired original. Adding to the existing lightweight design and great audio quality, the cord-free version offers Bluetooth functionality, up to 10-hour rechargeable battery life, and convenient on-ear controls.

TECH SPECS

Type: On-Ear

Connection Type: Bluetooth or Wired

Battery Life: Up to 10 Hours

Noise Isolation: Passive

Driver Size: 40mm

Weight: 123g

WHAT'S IN THE BOX?

Uproar Wireless Headphones

3.5mm Backup AUX Cable

Micro USB to USB Charging Cable

Uproar Wireless User Guide PDF

Walkthrough Video

Does Uproar Wireless have a warranty?

Yep! 2 years. For more information, click .

here

AWARD-WINNING WIRELESS STYLE

Widely celebrated for its sleek design and impressive acoustics, the award-winning Grind Wireless over-delivers with the convenience and power of Bluetooth connectivity and up to 12 hours of rechargeable battery life.

TECH SPECS

Type: On-Ear

Connection Type: Bluetooth or Wired

Battery Life: Up to 12 Hours

Noise Isolation: Passive

Driver Size: 40mm

Weight: 183g

WHAT'S IN THE BOX?

Grind Wireless Headphones

3.5mm Backup AUX Cable

Micro USB to USB Charging Cable

Grind Wireless User Guide PDF

Walkthrough Video

Does Grind Wireless have a warranty?

Yep! 2 years. For more information, click .

click here

SENSORY BASS: A SKULLCANDY INNOVATION.

Crusher 360 features patented Skullcandy technology that delivers a unique sensory vibration in your headphones. That’s what we mean by ‘bass you can feel.’ This experience is especially amplified in music, video games and movies with powerful low end frequencies. If a deep sound occurs in your audio, you’ll feel your headphones vibrate like a subwoofer.

TECH SPECS

Headphone Type: Over-Ear

Connection Type: Bluetooth or Wired

Impedence: 32 Ohms - Acoustic; 8 Ohms - Crusher

Driver Diameter: 40mm Acoustic driver, 35mm Crusher driver

Frequency Response: 5Hz - 20KHz

Total Harmonic Distortion: <0.1\% (1mW/500Hz)

Sound Pressure Level (1mW @ 1KHz pink noise): 105dB @1kHz

WHAT'S IN THE BOX?

Crusher 360 Headphones

Premium Travel Case

0.5m USB to micro USB Charging Cable

Removable 3.5mm AUX Cable

2 Stickers

User Guide

2 Year Warranty

Crusher 360 User Guide PDF

WALKTHROUGH VIDEO

USER GUIDE VIDEO

CRUSHER 360 FAQS

BATTERY & CHARGE

Will Crusher 360 work if the battery is dead?

If your battery is dead, plug in your provided 3.5mm AUX cord and you can have a regularaudio experience (without Crusher orBT).

Does the bass level have an effect on battery life?

Yes. If you are listening at a full bass experience you will have a slightly shorter battery life.

How can I see how much battery life I have left?

Use the fuel gauge! Press the power button and you will see your battery level on the 5 LEDs. 100\% = 5 greenlights, 80\% = 4 green lights, 60\% = 3 green lights, 40\% = 2 yellow lights, 20\% = 1 red light.

What is the total charging time for Crusher 360?

2 hours

Can I charge the Crusher 360 with my PC/Laptop?

Yes. Any USB output will work, however for the best performance we recommend you use a 5W (5V, 1A) USB output or higher.

Is there some sort of fast charge?

Yes. With just ten minutes of charging, you get three hours of listening!

CONNECTION

Can I pair the Crusher 360 with multiple devices at once?

No.

What is the Bluetooth range of the Crusher 360?

You may be able to listen up to 30m away from your paired device, though your connection experience may vary based on your environment.

Can I connect Crusher 360 to a computer?

Sure, or a phone, tablet, MP3 player, or anything else with either BT or a 3.5mm jack.

Can I use Crusher 360 with a PS4/Xbox One/Switch?

PS4: yes. Xbox One: yes (using the xbox stereo headset adapter on their controller). Switch: yes.

Which version of Bluetooth does the Crusher 360 use?

Version 4.1

Can I use Siri/Google Assistant/Alexa with my Crusher 360?

You cannot activate your device’s assistant directly from the headphone, but if you activate assistant directly from your device, theheadphones will allow you to speak to it through the mic.

OTHER

Does the Crusher 360 ship with a traveling case?

Yes! Crusher 360 comes with a really durable and sleek storage case for keeping your gear safe.

Do I need to have the bass experience going on or can I turn that function completely off?

You can set the bass experience to zero, full power, or anywhere in between simply by swipingyour finger up (more bass) or down (lessbass) on the center of the left earcup.

Why are these limited edition?

Crusher 360 is currently the best and most immersive audio experience on the market, and we decidedto make only a few of them for our biggest fans. But we’ll always continue to push this technology, and may have something even better up our sleeves for next year ;)

Does Crusher 360 have a warranty?

Yep! 2 years. For more information, .

When on a call, do I need a mic on a cord or is there a mic on the earcups?

The mic on the earcups will function in BT mode, and the providedAUX cable comes with a microphone so you can take calls whenlistening in wired mode.

Can I use these for sports or working out?

Sure, but we don’t recommend it because Crusher 360 does not have any of the features that Skullcandy’s active-specific products have,like sweat or water resistance.

BROKEN PRODUCT?

Let’s solve it. Here's a summary of how the process works:

1. Submit a Warranty Claim by clicking one of the links below and filling out the form.

2. Receive an email with shipping instructions.

3. Send in your Skullcandy product.

4. Receive a package with your replacement product.

North America

U.S.

Canada

International

United Kingdom

Europe

2 YEAR GLOBAL WARRANTY on all Headphones

All Skullcandy products ("Products") are backed by a 2-year limited warranty. If it doesn't work the way we promised, we'll make it right.

1 YEAR GLOBAL WARRANTY on Power Banks

All Skullcandy power banks are backed by a 1-year limited warranty.

SOFT GOODS

All t-shirts, beanies, cases, backpacks, or products otherwise known as "soft goods" may be eligible for a refund, exchange, or a Coupon Code within 30 days of the original date of purchase.

ALREADY COMPLETED A CLAIM?

Once your warranty claim has been processed and verified, we will send you a replacement product and an email with tracking information.Please allow up to twobusiness days from the time we receive your product for your warranty to be processed.

Placing an Order

Click “Add to Cart” on the items that you would like to purchase. Once you have added all desired items to your shopping cart, click on the shopping bag icon at the top right and “Proceed To Checkout.” Then input your shipping and billing details and submit the order.

Order Confirmation

After placing an order you will receive an email confirmation. If you did not receive a confirmation, please make sure you spelled and entered your email address correctly and check your junk folder.

If you created an account at checkout, please log in to view your order history.

Order Cancellations

As we strive to get orders shipped as quickly as possible, there is only a short period of time to make a change. Once an order has reached the “processing” phase, changes cannot be made. For immediate assistance concerning this issue, customers in the U.S. or Canada should call 888.MY.SKULL (1-888-697-5855), Monday Friday from 7:00am 7:00pm MST, outside of North America, please contact us here.

Changing Address After Placing an Order

Unfortunately, orders placed on Skullcandy websites are packaged and ship immediately. Address changes are not available after clicking submit on the order screen.

In certain cases, when an expedited shipping option is the chosen method (option only available on U.S. Skullcandy.com site), we may be able to change an incorrect or incomplete address after the order has been shipped. If the order is eligible, any UPS fees associated with the address correction will be the responsibility of the customer. Please note, if you have chosen a “free shipping” option, changes cannot be made to your order.

Out of Stock Orders

Products with no “ADD TO CART” button are out of stock. Our website catalogs many of our products, current and discontinued. Not everything you see on our site will be available to order.

Received Incorrect Order

No one’s perfect... but we’ll make right! Contact us here and we can help.

International Orders

U.S. Skullcandy.com ships to the 50 United States and the District of Columbia. Please allow up to 30 days for shipments to Hawaii and Alaska.

Currently, Skullcandy.ca ships to Canada, Skullcandy.eu/Skullcandy.fr/Skullcandy.de all ship to European Union Countries, and Skullcandy.co.uk ships to the United Kingdom.

Skullcandy.jp serving Japan, is a catalog-only site.

reach out to customer service

WALKTHROUGH

USER GUIDE

TROUBLESHOOTING

FIRST-TIME PAIRING

TROUBLESHOOT PAIRING

Issue: The biggest challenge with wireless earbuds is maintaining a paired status. Easy fix!

Solution:

If you have previously paired to your device, simply turn your Method Active on and it will pair to the last known device.

If your Method Active does not successfully pair to your device, turn the product off. From the off state, hold the power on button for 5 seconds until you see a blue LED and hear “pairing.”

Enter your device’s Bluetooth settings and choose Method Active. The product should connect to your device.

If that is not successful, you will need to reset your Method Active. With the product in the On state, hold the Volume + and Volume buttons simultaneously for 3 seconds until you hear two beeps.

Turn your Method Active off and then back on and it will go into pairing mode. Select Method Active in your Bluetooth settings.

If your earbuds do not pair after choosing them in your Bluetooth settings, choose to forget Method Active in your device.

Turn your Method Active off and back on. It will enter pairing mode. Choose Method Active in new devices in your Bluetooth settings.

ON-BOARD CONTROLS

PAIRING TO TILE

FAQs

BATTERY & CHARGE

What is the total charging time for Method Active?

<1 Hour

Note: This product has Rapid Charge. This means that you can charge your earbuds for 10 minutes to get 2 hours play time

Can I charge Method Active with my PC/Laptop?

Almost all USB outputs will work to charge

Does Method Active have some sort of fast charge?

Yes, these earbuds have Rapid Charge technology. You will be able to charge your earbuds for 10 minutes to get 2 hours play time

CONNECTION:

What is the Bluetooth range of the Method Active?

You may be able to listen up to 30+ feet (10 meters) away from your paired device, though your connection experience may vary based on your environment.

Can I connect Method Active to a computer?

Yes as well as to a phone, tablet, MP3 player, or anything else with a Bluetooth connection.

Which version of Bluetooth does Method Active use?

Bluetooth version 5.0

General Questions:

Can I use Siri/Google Assistant/Alexa with my Method Active?

Yes, just double tap your on/off button.

Can I use Method Active for sports or working out?

Yes! Method Active is sweat and water proof (IPx7).

Does Method Active have a warranty?

Yep, for 2 years ! Please be sure to before filing a claim, we can likely help you quickly troubleshoot and solve your problem.

here

WIRELESS COMFORT WITH STYLE.

The innovative and versatile Smokin’ Buds 2 Wireless is the only Bluetooth earbud on the market offering a lightweight and removable flex collar. Its low-profile design sits securely around the neck and is easy to adjust, or remove completely for a perfect fit.

TECH SPECS

Type: In-Ear

Connection Type: Bluetooth

Battery Life: Up to 7 Hours

Impedance: 16 Ohms

Frequency Response: 20kHz - 20Hz

Driver Diameter: 9.2mm

Weight: 30g

WHAT'S IN THE BOX?

Smokin' Buds 2 Wireless Earbuds

Ear Gels (S, M)

Micro USB to USB Charging Cable

Smokin' Buds 2 Wireless User Guide PDF

Walkthrough Video

User Guide Video

Do Smokin' Buds 2 Wireless have a warranty?

Yep! 2 years. For more information, click .

click here

FEATHERLIGHT & FEATURE-PACKED.

For all-day listening and comfort, Ink’d Wireless delivers Bluetooth functionality in a low-profile and lightweight design that won’t cramp your style. Packing Supreme Sound and and up to 8 hours of battery, the flexible collar packs up to 1/3 its original size for easy storage when not in use.

TECH SPECS

Type: In-Ear

Connection Type: Bluetooth or Wired

Battery Life: Up to 8 Hours

Noise Isolation: Passive

Driver Size: 10mm

Weight: 24g

WHAT'S IN THE BOX?

Ink'd Wireless Headphones

Micro USB to USB Charging Cable

2 Pair Silicon Ear Gels (small, med)

Ink'd Wireless User Guide PDF

Walkthrough Video

User Guide Video

Does Ink'd Wireless have a warranty?

Yep! 2 years. For more information, .

We want you to enjoy your Truly Wireless earbudsfearlessly. They're built to keep up with your lifestyle, but if you do happen to lose or break any of the components of your Truly Wireless earbuds, we'll replace themno questions asked.

TO GET A REPLACEMENT PAIR, HERE'S WHAT YOU NEED TO DO:

If you LOSE a component, either a bud or the case, you can return all the remaining parts to us, pay ONLY for the missing part, and we'll ship you a complete, new pair.

If you BREAK a component, return all the parts, including the broken piece, pay ONLY for the broken part, and we'll ship you a complete, new pair.

TO FILE A FEARLESS USE CLAIM

Please contact us here.

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PUSH EARBUDS INDY EARBUDS SESH EARBUDS

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PLYR 2 PC SETUP

Thank you for your recent Skullcandy Gaming purchase. Below please find some simple instructions on setting up your new PLYR 2.

Setup steps:

Make sure the Transmitter and headset are powered on.

Press and hold the power buttons on both the transmitter and headset for 2 seconds until the LEDs begin to flash white.

Once pairing is complete the power LEDs will stop flashing and turn solid white.

A solid amber light on the headset means the headset is either fully charged or is powered via USB

A rapid blinking amber light on the headset means the headset needs to be charged (less than 15\% remaining).

A solid blinking amber light on the headset means the headset is charging.

*** NOTE: If the headset shutting off randomly try using the charging cable as the power cable and see if that resolves the issue. Cable 1 and 2 are the same cable just different lengths. The shortest one (number 1) is the power cable. The longest one (number 2) is the charging cable for the headset. Cable 3 is the Xbox live chat cable (this cable is only needed for xbox). Cable 4 is the piggyback RCA cable.

PLYR 2 Setup on PC

This is the easiest setup of all. All you need to do is plug the short USB cable (cable 1) into the PWR port on the transmitter to any open USB port the computer. You will also need to get a 3.5mm auxiliary cable (sold separately and pictured below) and plug one end of that cable into the AUDIO port on the transmitter and the other end into the headphone jack of your computer.

Most computers will automatically detect it and allow you to use it. Some may need you to go into your sound settings and manually select it. To do so simply go to)

Control Panel

Sound

On the Playback tab click on Skullcandy GMX Stereo Transmitter and click on Set Default

Then click on the recording tab

Click on Skullcandy GMX Stereo Transmitter and click on Set Default;

Note: ***The PLYR2 is mono only via USB (USB input is meant for Chat channel only). The proper PC set-up is to use a 3.5mm cable (not supplied) and plug it from the headphone jack to the Audio port on the TX, and to use USB for the chat channel. The quick start guide should reflect this as well.

PLYR 2 PS3 SETUP

Setup Steps:

The PLYR 2s come paired out of the box but in case you need assistance with re-pairing them then the instructions are below.

Make sure the Transmitter and headset are powered on.

Press and hold the power buttons on both the transmitter and headset for 2 seconds until the LEDs begin to flash white.

Once pairing is complete the power LEDs will stop flashing and turn solid white.

A solid amber light on the headset means the headset is either fully charged or is powered via USB.

A rapid blinking amber light on the headset means the headset needs to be charged (less than 15\% remaining).

A solid blinking amber light on the headset means the headset is charging.

*** NOTE: If the headset shutting off randomly try using the charging cable as the power cable and see if that resolves the issue.

Cable 1 and 2 are the same cable just different lengths. The shortest one (number 1) is the power cable. The longest one (number 2) is the charging cable for the headset. Cable 3 is the Xbox live chat cable (this cable is only needed for xbox). Cable 4 is the piggyback RCA cable.

Setup instructions for PLYR 2 on the Playstation 3

If your PS3 is connected to the TV via an HDMI you will also need the standard AV cables that came with the console. Tip: the cable for the PS2 is the same cable and will also work.

The 2nd port is the hdmi port and the 4th port is where the standard AV cable plugs in.

If using HDMI simply plug in the red and white RCA cables that came with the console into the piggyback cable (cable 4) and let them hang and plug the other end of that cable into the port on the transmitter that says AUDIO. They do not need to be plugged into the TV but be sure the metal parts on the red and the white do not touch each other or other metal because it will cause static or a buzz/humm sound.

Then plug in the short USB cable (cable 1) into an open USB port on the console and into the port that says PWR on the transmitter.

You should now have everything hooked up properly and need to change some settings on the console to get the chat and audio to work.

PLYR 2 XBOX 360 SETUP

Setup Steps:

The PLYR 2s come paired out of the box but incase you need assistance with re-pairing them then the instructions are below.

1. Make sure the Transmitter and headset are powered on.

2. Press and hold the power buttons on both the transmitter and headset for 2 seconds until the LEDs begin to flash white.

3. Once pairing is complete the power LEDs will stop flashing and turn solid white.

A solid amber light on the headset means the headset is either fully charged or is powered via USB.

A rapid blinking amber light on the headset means the headset needs to be charged (less than 15\% remaining).

A solid blinking amber light on the headset means the headset is charging.

*** NOTE: If the headset shutting off randomly try using the charging cable as the power cable and see if that resolves the issue.

Cable 1 and 2 are the same cable just different lengths. The shortest one (number 1) is the power cable. The longest one (number 2) is the charging cable for the headset. Cable 3 is the Xbox live chat cable (this cable is only needed for xbox). Cable 4 is the piggyback RCA cable.

Setup Instructions for PLYR 2 for XBOX 360

If your Xbox is connected to your TV via HDMI for you will need what is called an HDMI optical audio adapter (THIS IS REQUIRED OR IT WILL NOT WORK).

The reason you need this adapter is because the cable that comes with the xbox 360 is too thick to fit both the HDMI and the standard AV cable at the same time (Playstation does not have this problem). Reference the pictures below for a better understanding.

If using standard AV cables or if you have the optical audio adapter you will plug the following red and white part of the piggyback cables (cable 4) in the picture into the red and white cables of the xbox or into the red and white ports on the optical audio adapter and the other end into the port on the wireless receiver called AUDIO. Then take the short USB cable (cable 1) and plug it into an open USB port on the xbox and the other end into the port of the wireless receiver called PWR. Picture of the wireless receiver (transmitter) is below.

Plug the xbox live chat cable (cable 3) into the controller and into the headset. This is not needed for PS3 or PC.

At this point everything should be connected. Now you will have to change some settings on the Xbox to get the headset and chat to work properly. Below are step by step instructions for that.

Xbox LIVE Settings

1. From the Xbox 360 Dashboard, navigate to Settings.on the far right using the right bumper (RB button) on the controller

2. Select "Preferences" from the menu that follows and press the green "A" button on the controller.

3. Once in the Preferences menu select "Voice" and press the green "A" button on the controller again.

4. On the "Voice" screen, make sure the "Play Through Headset" radial is selected for the Voice Output selection and that the volume is set to "10".

PLYR 2 FIRMWARE UPDATE

Firmware Update instructions:

1. Download the .zip archive file for Windowsand the .dmg file for Mac users below.

2. Extract the .zip archive/.dmg file to a folder on your computer (the .zip and .dmg contains two files, the firmware file and the updater .exe file)

3. Run the .exe file in the extracted folder

4. Follow the instruction prompts in the software

Windows Download Mac Download

Software prompts in detail:

1. Plug the headset and transmitter into two separate USB ports on the computer

2. Click update

3. Pair the headset and transmitter

PLYR 2 MAC SETUP

Setup steps:

*** NOTE: If the headset shutting off randomly try using the charging cable as the power cable and see if that resolves the issue. Cable 1 and 2 are the same cable just different lengths. The shortest one (number 1) is the power cable. The longest one (number 2) is the charging cable for the headset. Cable 3 is the Xbox live chat cable (this cable is only needed for xbox). Cable 4 is the piggyback RCA cable.

Make sure the Transmitter and headset are powered on.

Press and hold the power buttons on both the transmitter and headset for 2 seconds until the LEDs begin to flash white.

Once pairing is complete the power LEDs will stop flashing and turn solid white.

A solid amber light on the headset means the headset is either fully charged or is powered via USB

A rapid blinking amber light on the headset means the headset needs to be charged (less than 15\% remaining).

A solid blinking amber light on the headset means the headset is charging.

PLYR 2 Setup on Mac (Audio/Chat)

First you want to make sure your Wireless GMX Transmitter's USB Power cables is plugged into your computer, and the GMX Mixer. (USB mini Transmitter, and the Regular USB to the port on your computer.) .

If your headset is plugged in appropriately, the Skullcandy logo on the front of the transmitter GMX should light up "White" when powered, and you should be able to select the device for use

Make Sure the headset and the GMX transmitter are paired together. This is done by simultaneously pressing the Skullcandy Logo on the transmitter, and the power button on the PLYR headsets right ear cup. You hold both of them down for 5 seconds, and when paired the Skullcandy Logo should flash, and the light on the headset will turn "White". Once the headset is paired, you can move to the other steps

Next make sure that the computer is defaulting to the "Skullcandy GMX Stereo Transmitter" as the input and the output device for audio. This can be set up through "System Preferences" Tab in the "Apple Menu"

On the Playback tab click on Skullcandy GMX Stereo Transmitter and click on Set Default

You want to go to the "Sound" section of the "System Preference" console.

Next make sure that the input is defaulted to the "Skullcandy GMX Stereo Transmitter:, and you should see the option to select it as the default device in this screen. If you cannot see "Skullcandy GMX Stereo Transmitter" as an option, chekc your USB cable to make sure it is properly connected.

Coupon Code Policy

By using a Warranty Coupon Code, you agree to the following Terms and Conditions:

Warranty Coupon Codes are limited to a single, one-time use. If you do not use the entire value of the coupon in a single order placed on the Skullcandy online website, the remaining balance will be forfeited.

Coupons are valid for one year from the date of issuance. No exceptions. Expired or unused coupons cannot be reissued.

Warranty Coupon Codes are non-transferable and can only be redeemed by the original recipient.

Limit of ONE Coupon Code per transaction.

Warranty redemption codes cannot be combined with any other coupon code or promotion.

Warranty Coupon Codes are only valid for the purchase of qualifying Skullcandy Products. The following Products do not qualify for use with Warranty Coupon Codes: customized and limited edition headphones, limited edition colorways, and some soft goods and accessories.

If you have followed these terms and conditions and your Coupon Code is not working, or if you are not sure if you are using it correctly, contact us and we can help you through the process.

Placing an Order with a Coupon Code

From your Cart or the Order Summary in Checkout, enter the code and click "Apply". Your order will update with the code applied when the code is valid against your order details.

In some cases, coupon codes may void existing promotions that have already been applied.

You can use one coupon code per order; coupon codes cannot be combined with another offer or promotion (ex: redemption codes or warranty codes). If your cart contains customized and limited edition headphones, limited edition colorways, soft goods or accessories, coupons may not apply. Still having issues? Please make sure there are no spaces before or after the code. We suggest copying and pasting the code directly.

If you are having issues placing an order with a coupon code, or you were charged on the wrong payment method when using a coupon code, please contact us and we'd be happy to help.

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XTPLYO SPORT EARBUD

Push your limits with sweat proof earbuds for running and training, designed to not let you down.

TECH SPECS

Type: In-Ear

Connection Type: Wired

Noise Isolation: Passive

Driver Size: 9mm

Weight: 16g

Durability Rating: Sweat Resistant

WHAT'S IN THE BOX?

XTPLYO Earbuds

3 Pair Silicone Ear Gels (small, ambient small, ambient med, StickyGels)

Reflective Cable Management Clip

Travel Bag

Walkthrough Video

Does XTplyo Sport have a warranty?

Yep! 2 years. For more information, click .

here

PORTABLE PERFORMANCE & PREMIUM DESIGN.

Barricade Mini's rugged construction and classic, clean design are impact- and IPX5 water-resistant. It delivers up to 6 hours of rechargeable battery life and hugely powerful, full-spectrum sound.

TECH SPECS

Type: Portable Speaker

Connection Type: Bluetooth or Wired

Battery Life: Up to 6 Hours

Durability Rating: Impact & Water Resistant, IPX7

Driver Size:52mm

Weight: 294g

WHAT'S IN THE BOX?

Barricade Mini Speaker

Micro USB to USB Charging Cable

Barricade Mini User Guide PDF

Walkthrough Video

Does Barricade Mini have a warranty?

Yep! 2 years. For more information, click .

click here

All Day Wireless Performance

Our most popular sport earbud is built to handle the stresses of your active life and your everyday routine. Whether you’re breaking a sweat or not, Method Wireless keeps you connected with powerful audio through every activity.

TECH SPECS

Headphone Type: In-Ear

Connection Type: Bluetooth 4.1

Weight: 24g

Speaker Driver: 10mm

Impedance: 16 Ohms

Sound Pressure Level: 85 dB (1mW/500Hz)

THD: <0.1\% (1mW/500Hz)

WHAT'S IN THE BOX?

Method Wireless Earbuds

Ear Gels (S, M)

Micro USB to USB charging cable

User Guide

2 Year Warranty Guide

Method Wireless Sport User Guide PDF

Walkthrough Video

User Guide Video

DoesMethod Wireless Sport Earbud have a warranty?

Yep! 2 years. For more information, .

UNITED STATES SHIPPING INFORMATION

Shipping Methods

We ship with United Parcel Service(UPS). On Skullcandy.com you can select Free Standard Shipping, which will ship via UPS Ground, or you may upgrade your order to ship with UPS 2nd Day Air or UPS Next Day Air. If you do not see all of these shipping options, your order may not be eligible for that ship method.

Ship To Locations

Skullcandy.com ships to all 50 United States and the District of Columbia. Please provide a physical shipping address at checkout.At this time we are unable to ship to Post Office Boxes, APO, FPO or DPO addresses and U.S. Territories.

CANADA SHIPPING INFORMATION

On Skullcandy.ca site you can select Free Shipping, which will ship a via several shipping carriers that we work with. Your order will be delivered by the service carrier that can best serve your location or province.Note our Warehouse is located in British Columbia, so shipments to Eastern Canada will be longer transit times than Western Provinces.

UNITED KINGDOM SHIPPING INFORMATION

On Skullcandy.co.uk site you can select Free Shipping. You can expect your order transit time to be 1-2 business days. Goods ship from the Netherlands.

EUROPE SHIPPING INFORMATION

On Skullcandy.eu, Skullcandy.fr, Skullcandy.de sites we offer Standard Shipping with 1-3 business day transit times. Goods ship from the Netherlands.

Shipping is free for European nations with the exception of shipments to Norway or Switzerland, where shipping costs 4.99EUR to cover specialty customs fees.

GLOBAL PROCESSING & TRANSIT TIMES

Order Processing Times

After an order is placed, it can take 1-2 business days to leave our warehouse. Business days are currently defined as Monday Friday. Please keep in mind; orders placed after 4pm MST or on a weekend will begin processing the following business day.

Upon receiving your Order Shipped email confirmation and tracking number, you may notice your UPS tracking number is ready for pickup and contains no transit record initially. Note that once your order has left the warehouse and is in transit to you, tracking details will become available at that time.

After your order has left our warehouse, you will receive an email notifying you of your tracking number. To check the status of your order, please go to the Order Status page here.

Please Note: sometimes inclement weather conditions delay shipments, including expedited shipping methods. We are not responsible for late deliveries due to weather and natural disasters

Delayed or Missing Shipments

For delayed or missing shipments, please contact us here.

Returned Shipments

For returned shipments, please contact us here.

PLYR 1 PC SETUP

We're stoked about your recent Skullcandy Gaming purchase, and we're here to make sure you get the best possible audio experience with your product. Below you will find instructions on setting up your new PLYR 1 with a PC.

Connection Setup

Plug your optical cable into the optical in port on the PLYR1 headset stand

Plug your USB to USB mini cable into the mini USB port on the back of the headset stand

Plug your USB to USB mini cable into a USB port located on the back of you PC (location may vary) or a USB port on your laptop

Plug your optical cable into your Optical out port located on the back of your PC (location may vary) or the optical port on your laptop

**Note: You must have a sound card that supports Dolby Digital Output, and an available optical port. If you do not have one, you can purchase a usb device, or use the headset with stereo sound**

Voice Input and Audio Playback Settings

Navigate to your PC's control panel (start > control panel)

Click on Hardware and sound then sound

Select the Recording tab

Select Skullcandy GMX Dolby Transmitter

Click the "Set Default" button at the bottom of the window

Click the "Apply" button at the bottom of the window

Select the Playback tab

Select "SPDIF Output" (example of another Digital Playback device would be something like the Realtek HD Audio Manager. If you have an audio manager it will need to be selected at default Playback device and skullcandy transmitter as default Recording device see picture below)

Click the "Set Default" button at the bottom of the window

Click the "Apply" button at the bottom of the window

Click the "OK" button and you're all set!

PLYR 1 PS3 SETUP

Setup steps:

You will not need your AV cables for the PLYR 1 so if you don’t have them, no worries! The PS3 whether slim or first generation will have an optical port known as S/PDIF.

A quick reminder: to get your PLYR1 running with Dolby Digital your system MUST be updated to software update 3.70 or later.

Plug your short USB to USB Mini cable into the mini USB port on the back of your PLYR1 transmitter stand

Plug your optical cable into the optical-in port on the back of your PLYR1 transmitter stand

Grab your PS3 and plug the other end of your optical cable into the back of the PS3

Plug the USB to USB Mini cable into the USB port located on the front of the PS3

Configuring Audio Settings

Settings Tab(PS3 owners will navigate to this tab using their left stick or left button on D pad)

Sound Settings (pictured below)

Audio Output Settings > Select Optical Digital (see below) then use the left analog (or D pad) to navigate to the setup for the Optical Digital

Note: Make sure that DTS 5.1 Ch is NOT selected, you will see 1 or 2 other settings checked off that cannot be unchecked, this is fine just as long as DTS 5.1 is NOT selected. (See this pictured below) once you have your settings set to Dolby Digital 5.1 Ch and NOT DTS 5.1 you should continue to scroll right to save your new settings.

Configuring Chat Settings

Navigate to the settings tab (You will navigate to this tab using your left analog or left button on D pad)

Navigate to the accessory Settings

Navigate to the Audio Device Settings

Select “Skullcandy GMX Dolby Transmitter” for both input and output.

PLYR 1 XBOX 360 SETUP

Setup steps:

If your Xbox 360 is plugged into your TV via an HDMI cable you will need what is called an HDMI optical audio adapter (THIS IS REQUIRED OR IT WILL NOT WORK).

Before we get too far into settings, let’s talk about how your console is hooked up. There are slight variations between Xbox 360 console releases that will change your set up slightly. The older First Gen and Arcade versions have the S/PDIF port on the AV cables. The Xbox 360 Elite came with an Optical Audio Adapter, if you no longer have that adapter you will need to purchase one in order to experience the Dolby Digital Sound. The Xbox 360 Slim or “S” has the S/PDIF port right on the back of the console near where the AV cables plug in.

Plug your optical cable into the optical in port on the PLYR1 headset stand

Plug your USB to USB mini cable into the mini USB port on the back of the headset stand

Plug the other end of your optical cable into the optical out port on the back of you Xbox 360 (this may require an adapter)

Plug your USB to USB mini cable into the USB port on the back of the Xbox 360

Plug the straight end of your chat cable into the bottom of your PLYR1 headset

Plug the right angle end of your chat cable and plug it into the bottom of your Xbox 360 controller

Configuring Xbox LIVE settings

From the Xbox 360 Dashboard, navigate to Settings.on the far right using the right bumper (RB button) on the controller

Select "Preferences" from the menu that follows and press the green "A" button on the controller. (see picture below)

Once in the Preferences menu select "Voice" and press the green "A" button on the controller again. (see picture below)

On the "Voice" screen, make sure the "Play Through Headset" radial is selected for the Voice Output selection and that the volume is set to "10". (see pic below) *Note, if you have a Kinect you will need to mute it

Configuring Dolby Digital settings

From the Settings menu on the dashboard choose “System” this time instead of Preferences.

Console Settings > Audio

Select Digital Output

From there you can turn on Dolby Digital 5.1 etc.

PLYR 1 FIRMWARE UPDATE

Firmware Update instructions:

1. Download the .zip archive file for Windowsand the .dmg file for Mac users below.

2. Extract the .zip archive/.dmg file to a folder on your computer (the .zip and .dmg contains two files, the firmware file and the updater .exe file)

3. Run the .exe file in the extracted folder

4. Follow the instruction prompts in the software

Windows Download Mac Download

Software prompts in detail:

1. Plug the headset and transmitter into two separate USB ports on the computer

2. Click update

3. Pair the headset and transmitter

PLYR 1 PS4 SETUP

Connection Setup

Note: Before doing any troubleshooting please make sure you are connected to the internet either wirelessly or with ethernet. There is a firmware update known as 1.5 released with the console launch that must be downloaded and installed in order for voice communication to function properly.

For a FULL Sony PS4 console setup:

To connect the PLYR 1 to the PS4: http://manuals.playstation.net/document/

1. Connect the Optical cable to the PLYR 1 GMX through the “Opt In” port on the back of the transmitter, and the “Digital Out” (Optical Port) on the back of the PS4.

2. Connect the usb power cable to either of the usb ports on the front of the console.

3. Power on both the headset and GMX

PLYR 1 Game Audio PS4:

When a new headset with mic is plugged in it should recognize device. (if customer states the PLYR 1 is not being recognized ask if the PS4 saw the mic when they started the console up. If so, and customer is still unable to “select” headset, see chat setup issue below.

1. Select User and hit “X” to Enter. Customer should now be looking at the “home screen” have them run a quick test to make sure their mic is being picked up, have them say “Playstation” and wait for Mic controls to show at the bottom of the screen. It will look like this:

2. The “Home Screen” under the toolbox icon for “Settings” menu looks like this:

To adjust Audio Settings from the Settings (toolbox icon from home screen) tab:

[Sound and Screen] >

[Audio Output Settings] >

[Primary Output Port] >

Select Dolby 5.1 make sure DTS is not selected, as noted below you can damage your headset if this is selected.

PLYR 1 Chat Setup PS4:

The current Sony firmware update 1.5 doesn’t seem to be allowing for incoming chat to be heard in the headset without attaching a 3.5mm cable to the PS4 controller and then plugging that 3.5mm cable into the “AUX” port on the rear of the transmitter. The PLYR 1 does not come with a 3.5mm cable, but this can be used as a work around until Sony fixes the 1.5 update. The customer may also want to purchase a 2.5 to 3.5 adapter to run the provided 2.5mm XBL cable to the controller. I have not tested this theory, and cannot guarantee compatibility with any 3rd party 2.5mm to 3.5mm adapter. Once connected with either of the above suggestions the customer can set up chat!

To adjust “Device” (chat) Settings from the Settings (toolbox icon from home screen) tab:

1. [Audio Devices] >

2. [Headset and Headphones]>

3. Adjust Headset Volume>

Hit “X” to enter and chat should be all set up!

***IMPORTANT***

If you did not Choose “all audio” from the Sound and Screen > Audio Output > Output to Headphones and left it as “Chat Audio Only” please change this now. You can either go back to the Settings Menu and navigate from there, OR a quicker way to accomplish this is to HOLD DOWN the “home” button (this is the button on the controller with the PS logo on it).

From the menu, you need to select “Adjust Devices” and then Set Volume and change your Output to Headphones to “All Audio” in order to hear chat from your “party” inside the headset.

You should now be able to:

1. Hear game and console sounds through the headset.

2. Control the Playstation with voice commands.

3. Chat in party.

4. Hear others chatting in party.

Hopefully Sony will soon develop an additional firmware update that will allow all headsets full use without needing a 3.5mm AUX cable, but in the mean time please know that a 3.5mm AUX cable is relatively easy to find around the home and very inexpensive to purchase.

click here

BASS YOU CAN FEEL.

Crusher brings the sound and feeling of the front row to everyday listening with adjustable haptic bass and all-day comfort.

TECH SPECS

Type: Over-Ear

Connection Type: Wired

Noise Isolation: Passive

Driver Size: 40mm

Weight: 228g

WHAT'S IN THE BOX?

Crusher Wireless Headphones

3.5mm Backup AUX Cable

AA Battery

Travel Bag

Walkthrough Video

Does Crusher have a warranty?

Yep! 2 years. For more information, .

Ambush Quick Start Guide here: https://www.skullcandy.com/content/ambush-setup-instructions.pdf

SLYR PS3 SETUP

We're stoked about your recent Skullcandy Gaming purchase, and we're here to make sure you get the best possible audio experience with your product. Below you will find instructions on setting up your new SLYR With the Playstation 3. If you have trouble using your SLYR headset after following the steps below, you can contact our support team who is here to help and can be reached at [email protected]

Setup steps:

Please ensure the cable to the headset is plugged in all the way. Be sure to plug the cord into the headset until it clicks, it may take slight force to ensure the jack is properly seated. We have it designed to be such a tight fit for those intense gaming sessions to ensure it does not come unplugged at the most inopportune time. If you are only hearing sound out of one side, it sounds “muffled”, or the mic does not work, simply try unplugging the cord from the headset and plugging it back in until it clicks in place

If your PS3 is connected to the TV via an HDMI you will also need the standard AV cables that came with the console.

If using HDMI simply plug in the red and white RCA cables that came with the console into the piggyback cables on the mixer cable and leave them hang. They do not need to be plugged into the TV but be sure the metal parts on the red and the white do not touch each other or other metal because it will cause static or a buzz/humm sound.

Game Audio Setup:

Navigate to settings in the PS3 XMB dashboard

Select Sound Settings

Select Audio Multi Output and set to "on"

Game Chat Setup:

Navigate to settings in the PS3 XMB dashboard

Select Accessory Settings

Select in Audio Device Settings

Select "Skullcandy SLYR" for both input device and output device

SLYR XBOX 360 SETUP

Setup steps:

Please ensure the cable to the headset is plugged in all the way. Be sure to plug the cord into the headset until it clicks, it may take slight force to ensure the jack is properly seated. We have it designed to be such a tight fit for those intense gaming sessions to ensure it does not come unplugged at the most inopportune time. If you are only hearing sound out of one side, it sounds “muffled”, or the mic does not work, simply try unplugging the cord from the headset and plugging it back in until it clicks in place

If your Xbox 360 is plugged into your TV via an HDMI cable you will need what is called an HDMI optical audio adapter

Plug the USB end of the GMX mixer into one of the USB ports located on the back of your Xbox 360.

Plug the red and white connectors from your Xbox 360 red and white audio cables into the female end of your GMX mixer red and white connectors.

-OR-

Plug the male end of your GMX mixer red and white connectors into your TV if it is providing sound.

Plug the right angle of the SLYR chat cable into your Xbox 360 controller.

Plug the straight end of the SLYR chat cable into the chat port of your GMX mixer.

Plug your 3.5mm audio into the bottom of your SLYR headset; be sure to push hard enough to hear or feel a click to signal that the cable has been fully seated.

Plug the other end of your 3.5mm audio cable into the headset port of your GMX mixer.

Xbox Live Settings

From the Xbox 360 Dashboard, navigate to Settings.

Select "Preferences" from the menu that follows and press the green "A" button on the controller.

Once in the Preferences menu select "Voice" and press the green "A" button on the controller again.

On the "Voice" screen, make sure the "Play Through Headset" radial is selected for the Voice Output selection and that the volume is set to "10".

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QUALITY SOUND.

Pump up the jams with our portable Bluetooth speakers. We build and tune these wireless speakers with powerful drivers and passive radiators to create a strong, bass-rich sound.

TECH SPECS

Type: Portable Speaker

Connection Type: Bluetooth or Wired

Battery Life: Up to 10 Hours

Durability Rating: Impact & Water Resistant, IPX7

Driver Size:53mm (x2)

Weight: 866g

WHAT'S IN THE BOX?

Barricade XL Speaker

Micro USB to USB Charging Cable

Barricade XL User Guide PDF

Walkthrough Video

Does Barricade XL BT have a warranty?

Yep! 2 years. For more information, click .

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Coming in at just under 16g, it’s not just our most secure and sweat-resistant earbud, it’s also one of the lightest wireless Sport earbuds on the market.

TECH SPECS

Headphone Type: In-Ear

Connection Type: Bluetooth

Weight: 12g

Driver Size: 9mm

Durability Rating: Sweat Resistant

Battery Life: Up to 6 hours

Noise Isolation: Passive

WHAT'S IN THE BOX?

XTfree Earbuds

3 pair silicone Ear Gels (small, ambient small, ambient med, StickyGels)

Cable management clip

Micro USB to USB Charging cable

2 Year Warranty Guide

XTfree BT Sport User Guide PDF

Walkthrough Video

User Guide Video

Does XTFree BT Sport have a warranty?

Yep! 2 years. For more information, click .

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ALL DAY ACTIVE PERFORMANCE.

Skullcandy Method earbuds are sport focused, with DualLock Fit that combines two technologies to ensure they stay securely in the ear. Sweat-resistant construction means workouts are worry-free, and a coating of Pureclean Protection helps keep them clean after every use.

TECH SPECS

Headphone Type: In-Ear

Connection Type: Wired

Durability Rating: Sweat Resistant

Speaker Driver: 9mm

Weight: 4g

WHAT'S IN THE BOX?

Method Earbuds

2 Pair Silicone Ear Gels (small, med, StickyGels)

User Guide

2 Year Warranty Guide

Walkthrough Video

Does Method Sport have a warranty?

Yep! 2 years. For more information, .

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BEST SELLING BUDS WITH STYLE.

Ink'd earbuds with mic let you manage calls and music thanks to an inline microphone and remote with call and track control. Quality ear gels create a noise isolating fit so your music stays in, and everything else stays out.

TECH SPECS

Headphone Type: In-Ear

Connection Type: Wired

Speaker Driver: 10mm

Noise Isolation: Passive

Weight: 6g

WHAT'S IN THE BOX?

Ink'd 2 Earbuds

2 Pair Silicone Ear Gels (S, M)

Does Ink'd 2 have a warranty?

Yep! 2 years. For more information, click .

click here

FULL-FEATURED AUDIO.

Hesh 2 is a comfortable and ultra-durable headphone designed to keep its big, powerful sound in, and unwanted noise out. Its detachable cable features a single-button inline remote that keeps you in complete control of music and phone calls.

TECH SPECS

Type: Over-Ear

Connection Type: Wired

Noise Isolation: Passive

Driver Size: 40mm

Weight: 180g

WHAT'S IN THE BOX?

Hesh 2 Headphones

3.5mm Backup AUX Cable

Walkthrough Video

Does Hesh 2 Over-Ear have a warranty?

Yep! 2 years. For more information, .

UNITED STATES PAYMENT INFORMATION

PAYMENT METHODS

We accept Visa, MasterCard, Discover, American Express, PayPal, Venmo, and select gift cards*. For more information on paying with Venmo, click here.

*We are unable to accept any type of gift card that is not linked to a name and billing address.

PAYMENT CHARGES

For orders placed by credit card, your credit card is authorized at the time of order placement, and payment is deducted upon order shipment.

For orders placed by PayPal or Venmo, the payment is deducted at the time of order placement.

CANADA, UNITED KINGDOM & EUROPEAN PAYMENT INFORMATION

PAYMENT METHODS

We accept Visa, MasterCard, American Express, select gift cards*, and PayPal.

*We are unable to accept any type of gift card that is not linked to a name and billing address.

PAYMENT CHARGES

For orders placed by credit card, your credit card is authorized at the time of order placement, and payment is deducted upon order shipment.

For orders placed by PayPal, the payment is deducted at the time of order placement.

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TECH SPECS

Headphone Type: In-Ear

Connection Type: 3.5mm AUX Cable

Impedance: 16 Ohms

Driver Diameter: 10mm

THD: <3\% at 1KHz

Sound Pressure Level: 92dB 3dB

Frequency Response: 20Hz-20KHz

Weight: 11.52g

WHAT'S IN THE BOX?

Ink'd+ Earbuds

Ear Gels (S, M)

User Guide

2 Year Warranty Guide

Does Ink'd+ Earbuds with Mic have a warranty?

Yep! 2 years. For more information, click .

click here

Sweat-resistant earbuds with a secure-fit that give you music that you can feel Skullcandy headphones are custom-tuned to deliver music you can feel in and out of the office.

TECH SPECS

Headphone Type: In-Ear

Cable: 3.5mm AUX Cable

Impedence: 16 ohms

Driver Diameter: 9mm

Total Harmonic Distortion: <0.1\% (1mW/500Hz)

Sound Pressure Level (1mW @ 1KHz pink noise): 94dB @1kHz

WHAT'S IN THE BOX?

Set Earbuds

Ear Gels (S, M)

Removable FitFin Gels

User Guide

2 Year Warranty Guide

Set In-Ear Sport Earbuds User Guide PDF

Walkthrough Video

Do Set In-Ear Earbuds have a warranty?

Yep! 2 years. For more information, .