
Underpaid compared to national, state, and local compensation averages.
Not doing things from an ivory tower, and listening to the people in the trenches.
Not enough employees to cover the multitude of tasks necessary to provide support to 1,750+ store system.
Internal staff is very effective and adept at their jobs. There is always a pleasant atmosphere around the offices.
There needs to be more investment in the support center, and the individuals within it. There are several teams which are lacking enough personnel to perform their duties.