SuperStaff Claimed Company
SuperStaff was originally established in 2009 to provide exceptional support for our parent company, one of Fortune’s Best Companies to Work For in Health Care and Biopharma. Today, we provide that same level of service to enterprises of all kinds, everywhere. But because our parent company is still a client, we’re our own harshest critics. And that pushes us to be better, every day. If you are looking for a call center partner that understands what it’s like to grow a family-owned company into a thriving enterprise, look no further. read more
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Half a decade with Superstaff! Thankful for the journey, the team,and the growth. The company has provided me with countless opportunities to learn, lead, and contribute in meaningful ways. The leadership team is supportive, the culture is dynamic, and the people make every day rewarding. Hooray!
What is most positive about the culture and environment at your company?
Inclusive & People-Centric Culture , Work-Life Balance, Growth & Learning Opportunities, Supportive & Collaborative Teamwork, Recognition & Appreciation. Those values are being observed by everyone even by our CEO so it is easy to pass along down to your subordinates.
What is the best part about your compensation package?
Superstaff is making our yearly calendar Super by making sure we experience Work-Life Balance. Engagement Team is executing Summer Team Building, Sportsfest, and Year End Party (Company Wide). This is not being experienced by other BPOs. Compensation package with 1 free dependent is als Superb.
What did you like most about the interview process?
Being in the leadership role we get a chance to screen applicants specifically for accounts that we handle, fairly I observed their technical skills connected to the open position, motivation to do hybrid work, working attitude or habits related to attendance and doing repetitive task.
What are some of the best things about your team?
We foster a positive environment. The virtual Prod is effective in ensuring that at any time we can discuss and collaborate on team performance and action Item. Establishing a clear line of communication is important so my team are comfortable to reach out to me at any time vice versa.
What do you like best about the leadership team?
They encourage transparency and create a culture where feedback is valued and acted upon. I myself is part of the leadership team and I made sure all my agents are comfortable reaching out to me at any time for any concern. This makes my cluster more positive and open to everything.
What makes you most happy at work?
The people I have under my team, not perfect but we made sure to set expectations as early as 1st day; The coworkers from other departments or accounts somewhat became your friends and part of your daily onsite life. 3rd the culture itself. 4th your ability to work onsite and work at home anytime.
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