SuperStaff Customer Support Department Employee Reviews | Comparably
SuperStaff Claimed Company
SuperStaff was originally established in 2009 to provide exceptional support for our parent company, one of Fortune’s Best Companies to Work For in Health Care and Biopharma. Today, we provide that same level of service to enterprises of all kinds, everywhere. But because our parent company is still a client, we’re our own harshest critics. And that pushes us to be better, every day. If you are looking for a call center partner that understands what it’s like to grow a family-owned company into a thriving enterprise, look no further. read more
EMPLOYEE
PARTICIPANTS
507
TOTAL
RATINGS
7906
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SuperStaff Customer Support Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

They are very humble, professional at the same time easy to reach out!

Review from Customer Support Dept

They are people person, so its perfect!

Review from Customer Support Dept

They listen to our comments and take our feedback well. Always present in Town Halls and engaged in all our social activities throughout the year.

Review from Customer Support Dept

Well, they're willing to help but needs to improve communication

Review from Customer Support Dept

The leadership team upholds integrity in all situations, and that speaks volumes about the company's culture and values.

Review from Customer Support Dept

What does the leadership team need to get better at?

Leadership Reviews

There aren't any Leadership reviews of SuperStaff yet.
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What is the best part about your compensation package?

Compensation Reviews

With working in the convenience of home, and being a chat support

Review from Customer Support Dept

The pay is much higher compare to others hehe

Review from Customer Support Dept

The combination of health coverage, incentives, and work-life balance support really makes me feel recognized and cared for.

Review from Customer Support Dept

yearly or annual increase, with benefits and profit sharing

Review from Customer Support Dept

My insurance, finally it covered my dental.

Review from Customer Support Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

yearly increase is so so little

Review from Customer Support Dept

What are some of the best things about your team?

Team Reviews

We work as one. We work together effortlessly.

Review from Customer Support Dept

Interactive meetings with the team

Review from Customer Support Dept

They are helpful and considerate

Review from Customer Support Dept

We have peerless teamwork and trust in one another.

Review from Customer Support Dept

family oriented team, every member is a team player.

Review from Customer Support Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

There aren't any Team reviews of SuperStaff yet.
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What is most positive about the culture and environment at your company?

Environment Reviews

Because in our company we treat each other as family

Review from Customer Support Dept

Respecting each other and making sure no one from the team is being left behind

Review from Customer Support Dept

I think its people coz they're always on top notch of helping with your concerns

Review from Customer Support Dept

People are professional and always willing to help. They are friendly and people centric.

Review from Customer Support Dept

on Superstaff, they value each account, but more importantly, they need to improve on some account consolidation.

Review from Customer Support Dept

What needs to change to make the company culture better?

Environment Reviews

Workplace. Compensation. Leadership. training a

Review from Customer Support Dept

What did you like most about the interview process?

Interviews Reviews

They are very understanding, polite and kind. They will also update you from time to time

Review from Customer Support Dept

The updates and responsive TAs

Review from Customer Support Dept

The interviewer is not intimidating so by that time i gave my best cos i wasn't intimidating

Review from Customer Support Dept

What I liked most about the interview process was how well-coordinated and seamless it was. It made me feel confident as an applicant

Review from Customer Support Dept

The hiring was very progressive, seemless, and efficient. I was hired in a week!

Review from Customer Support Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of SuperStaff yet.
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What makes you most happy at work?

Outlook Reviews

Everything. From the setup, leadership, company, salary

Review from Customer Support Dept

I enjoyed the convenience of work from home set up

Review from Customer Support Dept

I have a work life balance

Review from Customer Support Dept

I also truly appreciate having supportive teammates and leaders who are always willing to help and collaborate. The open communication across all levels and the culture of mutual respect make it a positive and healthy environment

Review from Customer Support Dept

There hasn't been a day I wasn't happy to go to work. Happy that I have the job I prayed for and people are woshing for. It makes me so grateful.

Review from Customer Support Dept

What's going wrong and how can it be improved?

Outlook Reviews

There aren't any Outlook reviews of SuperStaff yet.
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What do you like best about your company?

Outlook Reviews

The salary and the compensations which is the monthly allowance and insruance

Review from Customer Support Dept

What would you most like to see improved at your company?

Outlook Reviews

Salary increase in the future I guess

Review from Customer Support Dept
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