SurveyMonkey’s C.H.O.I.C.E. fund empowers employees to invest in their work, wellness, and personal growth.
SurveyMonkey Claimed Company
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. read more
Positive. I would like to have a higher salary but that is the only real negative to the role currently. I enjoy the people I work with and am happy when a customer question is addressed and they leave happy with a positive outcome.
What do you like best about the leadership team?
Very good communicators that seem really engaged in what they are saying. Seem very personable which I think is. a great characteristic.
What are some of the best things about your team?
A great mix of different personalities. People are always willing to help, guide, and tutor when asked. My team are funny and highly intelligent.
What makes you most happy at work?
Getting into a good rhythm answering cases and building off that momentum. It makes me feel like I am competent at my job, which is a nice feeling compared to a few weeks ago when I was struggling to answer cases.
What is most positive about the culture and environment at your company?
The culture and environment is very supportive and inclusive. From the get go the team were warm and welcoming. My manager is genuinely invested in helping me succeed in the role and doesn't view me a faceless person there to do a job.
Why do you feel undervalued and what would make you feel better about your compensation?
I think the benefits package is great but I don't feel that the monetary compensation is very good at all. Perhaps it the nature of the role I have and it is comparable to other non tech customer support jobs in the sector. All I know is it puts a big limit on my ability to save for the future.
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