symplr Service Department Employee Reviews
Briefly describe your overall experience at your company
Positive experience with leadership and overall team members.
Posted 13 days ago
What do you like best about the leadership team?
I believe they are working to make this a better company.
Posted 10 days ago
Appreciate the transparency that's given
Posted 12 days ago
The open meetings and transparency
Posted 13 days ago
This new team is trying to do better
Posted 13 days ago
They enable me to draft and work on my career path
Posted 13 days ago
What does the leadership team need to get better at?
Communication, allowing SMEs to provide input on projects they are working on, designing training programs to allow new employees to be better prepared for their role, be more transparent about the metrics utilized in employee reviews.
Need to build a better culture. When your manager tells the team that you are salaried and you need to work more than 40 hours a week it does not make you feel appreciated
Pay your employees the value they've earned, both for the work they perform and the revenue they generate. Replace the leadership team with people who actually want to make the software better instead of sycophants only here to legally syphon capital and value to the shareholder.
Appreciating the individual contributor and their thoughts
Listening to people who disagree or have a different viewpoint.
What is the best part about your compensation package?
I believe I'm paid fairly, however, there is a lack of opportunities to grow in my position.
Posted 10 days ago
symplrU pays some expenses if HD plan is selected
Posted 12 days ago
The insurance and wellness benefits.
Posted 13 days ago
unlimited PTO is the best thing about the package
Posted 13 days ago
The discretionary PTO is the best part
Why do you feel undervalued and what would make you feel better about your compensation?
the method of promotion is weird and not truly reflective of hte person, their accomplishments and manger recommendation. Its dependent on a board of people with NO CLUE about the person, their role, their job, their personality , their drive
Posted 13 days ago
I believe that the symplr pay structure is lower than the market rate and our leadership can work to restructuring them based on merit over a period of time.
Posted 13 days ago
My pay is 30% lower than comparable jobs
Posted 13 days ago
The general tone here makes it seem like we are all replaceable resources, and not truly valued as people. We were once told that high performers would receive higher pay increases only to have that change right before the review cycle began. The new metrics made previous "rockstars" just average.
As a Smart Square acquisitioned employee, I see that my skills compared to market are above average, yet I'm paid below market for my skills. Why should I continue to push for results when it's not rewarded?
What are some of the best things about your team?
We are cohesive and support each other.
Posted 10 days ago
cooperative, team building, open to new ideas
Posted 12 days ago
The willingness to share and support each other.
Posted 13 days ago
We are close knit, we support each other, we mentor each other
Posted 13 days ago
We are collaborative, hard working and work as one team
Posted 13 days ago
What do your coworkers need to improve and how could you work together better?
When my coworkers are kind, they are great. When something sets them off, it feels a bit hostile at times. Especially recently.
What is most positive about the culture and environment at your company?
Culture and environment need improvement.
Posted 10 days ago
Working from home rather than in an office
Posted 12 days ago
the cross department collaboration to process improvement
Posted 13 days ago
we are 100 percent remote
Posted 13 days ago
Transparency with my manager and my rapport with my team
Posted 13 days ago
What needs to change to make the company culture better?
Rights need to be restored to the worker and the offshoring of work needs to stop. There is no justification for ELT course of action other than to value profits over humans and strip workers of their value.
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Providing the best possible customer experience.
Posted 10 days ago
manager support if issues arise
Posted 12 days ago
The people I interact with each day
Posted 13 days ago
the ability to make a difference for our customers
Posted 13 days ago
I get to engage with different clients and work on enhancements outside my daily responsibilities
Posted 13 days ago
What's going wrong and how can it be improved?
Poor communication between departments, too many administrative tasks, processes seem to change weekly, talent under-utilization, lack of training, frequent layoffs, off-shoring of jobs, too much focus on money instead of actually helping customers, products don't seem to be getting better
Customers reach out to sales to get help and want to pay but sales is not even replying to them. We are not supporting our customers unfortunately and it is very sad
Fire the CEO BJ Schaknowski.
The right teams aren't listening to feedback from other teams. Input from our customers often gets overlooked or not seen as important enough compared to internal feedback.
Resource issues have always been a problem, no changes there. Product is poorly tested leaving that testing to the customers to find bugs, puts us in a bad light. However the ELT is all sunshine and roses on company calls, not true to the teams with the boots on the ground.
What do you like best about your company?
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What would you most like to see improved at your company?
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