Tim Hortons Employee Reviews
Out of 314 Tim Hortons employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Tim Hortons improve their work culture. The Customer Support team, with 66% positive reviews, reports the best experience at Tim Hortons compared to all other departments at the company. The Operations team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
should respect and value team members and should not do partiality
Treating people with dignity and respect; actually listening to people; too much favouritism
Treating people with dignity and respect
not being one-sided and picking how t treat people by how long they have worked there
She is never going g to change her attitude no poi t get better
Why do you feel undervalued and what would make you feel better about your compensation?
I would feel better, if i wasn't held at gunpoint when I say I want to quit.
I am doing the responsibilites as a supervisor and getting paid as team leader
a livable wage that wont increase prices the same amount or more
A manager who listens to the employer Resolve issues Keep a good team each shift Most all listen Missed que when someone is bulling and than manager not liatening. Only makes employee feel less about themaepf
My team and I try our best to make drive thru time but our best is considered our worse performance. They do not consider scenarios where customers may change their order or the fact that there are customer who order a lot of items that require more time to make. We only have a linited amount of ppl
What do your coworkers need to improve and how could you work together better?
Hygiene and safety stnadards. They produce fast service with nothing else in mind
First word equality and see that other also human
Not be so judgemental and catty. Worry about their own selves not everybody else.
Workers would be fine if management was changed
Be more kind and honest. Have better work ethic.
Review from Customer Support Dept
What needs to change to make the company culture better?
Good salary with good insurance and good management
Replace the entire management staff with qualified people.
Review from Customer Support Dept
The level of respect for and from employees needs to increase.
Review from Operations Dept
Lots of screaming, lots of making the team members feel small and useless. Don't get me wrong, there are good days and bad. But when it's good it's good. When it's bad it's REALLY bad.
Review from Sales Dept
We could be fine if our managers took the time to hear our complaints.
Review from Customer Support Dept
What would you improve about your company's interview process?
Hire people that can speak english
They should willing to accomodate eligible candidates
Actually conduct an interview and train your employees before letting them on the floor by themselves and getting mad that they dont know how to do the job.
Do your homework on management positions
Be honest, don't hire people solely based on what race they are or if you know them already.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Treating employees fairly; focusing on reducing the toxic work environment
Drive thru, espeically is focused on getting ppl in and out. It's hard to interact with customers on a personal level.
Sometimes low quality items- Also mistakes
We need all staff members to be in tune
Review from Customer Support Dept
The typical day just needs to be entirely less stressful for the pay and the job will improve drastically.
Review from Sales Dept
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