Timberland FAQs

You can contact us here.

Your credit card will not be charged if you cancel an order; however, if you used a Gift Card or eGift card to pay for your order, you may not receive credit back for up to 5 business days. You will receive an email confirming credit back to your original form of tender as soon we we are able to reissue credit. We apologize for any inconvenience this may cause.

You may use the free shipping label included in your package to easily return your order, if it cannot be cancelled. Further return instructions can be found here.

*Note that due to the holiday, warranty claims are currently taking 7-10 days to process. Thanks for your patience!

LIMITED WARRANTY

Since 1973, Timberland has been committed to offering the finest products, using only the best materials and applying strict quality control standards. Timberland products are warranted to be free of defects in material and workmanship for 12 months from date of purchase. Our warranty is an expression of our confidence in the material and workmanship of our company's products, and assures unsurpassed quality for rugged, dependable products. This, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair or product purchased from an unauthorized dealer or seller.

If you believe your product is defective, please email a completed Warranty Return Form to us at [email protected] along with the following pictures:

Internal tags showing style number and size

Product in its entirety

Bottom of soles showing tread, for footwear

Defective area

Proof of purchase within 12 months from an authorized dealer or seller

DOWNLOAD WARRANTY RETURN FORM

If, upon inspection, we determine that the product is defective, we reserve the right to replace the product or issue you a credit, depending on the nature of the defect. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

REGISTRATION

We do not require you to register your footwear with us to receive warranty benefits.

CANADIAN WARRANTY CLAIMS

An authorization number is required for all Canadian Warranty claims. To receive an authorization number, please contact our team.

Canadian Warranty Department hours: Monday - Friday, 8:30 a.m. to 6:00 p.m. Eastern Standard Time

Email: [email protected]

Phone: 1-866-943-7335 ext. 2

Mailing address:

Timberland Canada

3260 Rue Guennete

Saint-Laurent, QC

H4S 2G5

LET US CLEAN UP THOSE BOOTS & SHOES

Wedon'tcover footwear under warranty if its been through normal wear and tear. Our boots and shoes are built to work hard, and no footwear can last forever (even ours!). However, if your favorite pair is in need of some attention, we invite you to bring them into any Timberland Specialty Store or Timberland Factory Store for a complimentary cleaning and conditioning. Find the nearest store here.

At Timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order or January 31, 2020 (whichever is later), provided it has not been damaged, washed, altered or worn. Returning your timberland.com merchandise is free and easy to do - we provide a pre-paid shipping label for FREE returns.

RETURN EXCEPTIONS

Gift Cards and eGift Cards are considered final sale and once a card is purchased, that card is not eligible for return.

If returns are shipped to us from outside the U.S. or its Territories, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.

Pre-printed return labels will be enclosed with all orders placed on timberland.com. If you need a return label, click the button below to download a free return shipping label:

DOWNLOAD FREE RETURN SHIPPING LABEL

Additional questions? Contact us here. If your order was placed through a Timberland Retail Store, it will need to be returned to a Timberland store for credit.

Please note and keep the return tracking number until your account is credited. Orders placed online with PayPal cannot be returned in-store for credit on the original form of payment. The store can provide a gift card, or customers can make returns via the free shipping label.

RETURNS ON CUSTOM PRODUCTS

At this time, we are unable to accept returns for customized products. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact us within 10 days of receiving your purchase.

GETTING CREDIT

We'll do everything we can to take care of your return quickly. Your refund will be credited to your initial form of payment in 7-10 business days, in the amount of the purchase price plus any applicable taxes. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally.

RETURNS ON PRODUCTS PURCHASED FROM TIMBERLAND.CA

Please note that purchases from timberland.ca cannot be processed in a Timberland store - they must be returned using the return label that came with your shipment to the address on the packing slip.

IN-STORE RETURNS

You can return or exchange your timberland.com purchase at any Timberland-owned Specialty Store or Factory Outlet (not dealer stores) within 60 days of your order (or January 31, 2020, whichever is later). After 60 days, returns will only be accepted for defective merchandise. At this time, we are unable to accept returns for customized products.

Simply present the packing slip, together with the original credit card used to make your purchase, for a refund. If an alternative form of payment was used (Gift Card, eGift Card, Klarna, PayPal, Apple Pay, etc.), then store credit will be issued, which can be used at any Timberland Specialty Store, Timberland Factory Outlet or online at timberland.com. Find the store nearest you.

RETURN BY MAIL

To ship your purchase back to us using the return form provided on your packing slip, please take the following steps:

Fill it out. Detach the bottom half of the packing slip (that came with your order) and fill out your return information on the front. Include the quantity and a reason code for each item you are returning.

Box it up. Using a durable shipping box, package up your return merchandise with original packaging, if possible, andinclude the packing slip. Seal securely.

Ship it.

Affix the Merchandise Return Label securely to your package.

MAKE SURE YOU INCLUDE THE PACKING SLIP INSIDE THE PACKAGE!

Take the package to your nearest post office for delivery. No postage is necessary if the package is mailed from within the United States.

If you don't have a pre-printed return label, please Contact Us or print one here:

DOWNLOAD FREE RETURN SHIPPING LABEL

Please note and keep the return tracking number until your account is credited. We advise taking a picture of this with your phone, so you'll have it handy.

Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. Refunds can only be posted to the credit card used to make the purchase, not to a different credit card.

If your purchase was made with a Timberland Gift Card or eGift Card, the original Gift Card or eGift Card will be credited to reflect the return. You will receive an email confirming your return. If you no longer have the Gift Card/eGift Card, please contact us.

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that Timberland is not responsible for returns lost in transit.

RETURNS ON CUSTOM PRODUCTS

At this time, we are unable to accept returns for customized product. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact us within 10 days of receiving your purchase.

RETURNS ON PRODUCTS BOUGHT ON TIMBERLAND.CA

Please note that purchases from timberland.ca cannot be processed in a Timberland store - they must be returned using the return label that came with your shipment to the address on the packing slip.

We offer FREE 3-Day and FREE standard (ground) U.S. shipping, every day.

Orders are shipped on business days only (Monday-Friday, excluding U.S. federal holidays).

3-Day Shipping: You can expect your order to arrive in 3-4 business days, which includes order verification and processing.

Ground Shipping:You can expect your order to arrive in 4-6 business days, which includes order verification and processing.

If you choose to upgrade to 2-Day or Overnight Shipping, your order must be received with credit card authorized by 4:00 p.m. EST (Monday-Friday, excluding U.S. federal holidays) or your order may not be processed until the following business day.

We use flat-rate shipping. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.

APO/FPO orders will be shipped via U.S. Postal Service Priority Mail.

P.O. Box deliveries in the 50 states will be shipped via U.S. Postal Service Parcel Post. Any delivery to a P.O. Box address will be a $9.99 charge.

Alaska and Hawaii deliveries: Shipping will be via 2-Day Priority; Overnight may also be selected. Note that extra fees apply for both 2-day and overnight shipping. USPS will be selected for P.O. Boxes.

Orders will be processed and shipped once credit card authorization is received. For more information about payment options, click here.

You will not be billed for items purchased with a credit card until the items have shipped, excluding custom products. You may be billed for items purchased with an alternative form of payment (Gift Card, E-Gift Card, Debit / Bank Card, PayPal, PayPal Credit) immediately upon order confirmation.

U.S. Territories: Most items may be shipped to American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico and the Virgin Islands via USPS Priority Mail.

International: We do not ship items purchased from this website to any other destination outside of the United States, other than the U.S. territories listed above.

Note that the legal title to purchased product transfers to the buyer at the point of shipment.

Tracking numbers are assigned to packages when they ship. Once theyve shipped, youll receive an email which includes a tracking link, along with your order information. From the tracking page, you'll be able to see yourestimated delivery date and have the ability to sign up for shipping and delivery notifications.

Orders which include multiple items may be delivered via different packages, and may arrive at separate times. Tracking availability may vary depending on shipping methods and delivery carriers.

Tracking information will be provided for items shipped Standard Ground, 3-Day, 2-Day and Overnight. Note that a shipping company may not have the ability to track a shipment for up to 48 business hours after your initial order is placed.

Items shipped to P.O. boxes, military APO/FPO addresses and U.S. territories (American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico and the Virgin Islands) are shipped via United Stated Postal Service Priority Mail and cannot be tracked at this time. However, you'll still be able to view your order status and other details.

TRACK WITH A TIMBERLAND ACCOUNT

If you have a timberland.com account, order tracking information will also be available by logging into your account and selecting Order History. Click on the tracking number to view the delivery status of your order.

TRACK AS A GUEST

Youdon'tneed a timberland.com account to track your order just use the Track Your Order link in the footer. Enter your email address and order number (which you received in your email) to view the current status of the order.

FINDING YOUR ORDER STATUS

Check your email- you'll receive emails keeping you up-to-date on your order status.

Sign in through theMy Accountsection and select Order Status/Tracking. You may view information about your most recent orders (including tracking information) as well as past orders.

If you still have questions about your order, send us a Live Chat, or contact our Customer Service team at 1-888-802-9947 or email [email protected].

Timberland footwear is engineered to American size standards. The following charts will help you convert your international size.

Men's Footwear

USA

EU

UK

IN

CM

5

37.5

4.5

9.3

23.5

5.5

38

5

9.4

24

6

39

5.5

9.4

24

6.5

39.5

6

9.6

24.5

7

40

6.5

9.8

25

7.5

41

7

10

25.5

8

41.5

7.5

10.2

26

8.5

42

8

10.4

26.5

9

43

8.5

10.6

27

9.5

43.5

9

10.8

27.5

10

44

9.5

11

28

10.5

44.5

10

11.2

28.5

11

45

10.5

11.4

29

11.5

45.5

11

11.6

29.5

12

46

11.5

11.8

30

13

47.5

12.5

12.2

31

14

49

13.5

12.6

32

15

50

14.5

13

33

Women's Footwear

USA

EU

UK

IN

CM

5

35.5

3

8.7

22

5.5

36

3.5

8.9

22.5

6

37

4

9.1

23

6.5

37.5

4.5

9.3

23.5

7

38

5

9.5

24

7.5

38.5

5.5

9.6

24.5

8

39

6

9.8

25

8.5

39.5

6.5

10

25.5

9

40

7

10.2

26

9.5

41

7.5

10.4

26.5

10

41.5

8

10.6

27

11

42

9

11

28

Doesn't Fit?

At timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.

If you have a Timberland.com account, you can check the status of your most recent orders by going to My Account and selecting Order History.

If youdon'thave a Timberland.com account, you can track previous purchases by entering your email and order number here.

Please note that it may take up to an hour for order information to update on timberland.com. Order status represents what is happening with your order between the time its placed and the time it ships from our warehouse. After its shipped, you can track your order while its in transit.

Timberland.com accepts several major credit cards for your shopping convenience, including both domestic and international versions of the below cards:

MasterCard

Visa

American Express

Discover Card

Other forms of accepted payment include:

Timberland Gift Cards

Timberland eGift Cards

PayPal

PayPal Credit

Visa Checkout

Apple Pay for iOS devices (Visa and MasterCard only)

GIFT CARDS/EGIFT CARDS

We accept Timberland Gift Cards and eGift cards for purchases made at timberland.com. To use one of these cards for payment, just enter your gift card number and eight-digit PIN into the checkout page afteryou'veselected items for purchase. Learn more about our Gift Cards and eGift cards.

PAYPAL/PAYPAL CREDIT

Timberland.com accepts PayPal and PayPal Credit (formerly Bill Me Later) for secure online payments. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

For Timberland to securely process your order, the supplied billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

VISA CHECKOUT

This is a way to easily pay online without having to enter your card info every time. This is a secure and speedy checkout option that works with any major debit or credit card.

APPLE PAY

A simple way to checkout online with your Apple devices; secure payment allows you to checkout with one touch (Visa and MasterCard only).

*Note that due to the holiday, warranty claims are currently taking 7-10 days to process. Thanks for your patience!

You can download and print a warranty return form here:

DOWNLOAD WARRANTY RETURN FORM

More warranty info can be found here.

For in-stock items, your order should ship within 1-2 business days after order verification and credit approval, depending on which shipping method you choose.

We do everything we can to fill your order completely. However, there are rare instances when something that was ordered may no longer be available. If this happens, well let you know via email. The unavailable item will be removed from your order, and youwon'tbe charged.

Can you notify me when items come back into stock?

For certain out-of-stock styles, well take your email address and size and email you when the items back in stock. If you're on the product detail page of a particular item and you see a button saying Notify Me When Available, simply click it, select the color and size you are looking for and enter your email. We'll then email you when and if the item(s) come back in stock.

We do offer a discount to servicemen and women. For online orders, you may contact customer service for verification, and once military service has been verified via ID you'll receive 20% off your order. Some exclusions apply.

Send us a Live Chat, contact our Customer Service team at 1-888-802-9947 or email [email protected].

Timberland PRO footwear is engineered to American size standards.

Men's PRO Footwear

USA

EU

UK

IN

CM

6

30

5

9.45

24

6.5

38.5

5.5

9.84

25

7

39

6

9.84

25

7.5

40

6.5

10.24

26

8

41

7

10.24

26

8.5

41.5

7.5

10.43

26.5

9

42

8

10.63

27

9.5

42.5

8.5

10.83

27.5

10

43

9

11.02

28

10.5

43.5

9.5

11.22

28.5

11

44

10

11.42

29

11.5

45

10.5

11.61

29.5

12

46

11

11.81

30

13

47

12

12.2

31

14

48

13

12.6

32

15

49

14

12.99

33

16

50

15

13.39

34

17

51

16

13.78

35

18

52

17

14.17

36

19

53

18

14.57

37

20

54

19

14.96

38

Women's PRO Footwear

USA

EU

UK

IN

CM

5

35

2.5

8.66

22

5.5

36

3

8.86

22.5

6

36.5

3.5

9.06

23

6.5

37

4

9.25

23.5

7

37.5

4.5

9.45

24

7.5

38

5

9.45

24

8

38.5

5.5

9.84

25

8.5

39

6

9.84

25

9

40

6.5

10.24

26

9.5

41

7

10.24

26

41.5

7.5

10

42

8

10.63

27

42.5

8.5

11

43

9

11.02

28

43.5

9.5

12

44

10

11.42

29

Doesn't Fit?

At timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.

The Timberland product care collection is not subject to an expiration date. These products will remain in their original state for well over five years if kept in stable conditions where therearen'textreme temperature changes.

In a few cases, this stubborn stain has been successfully removed using the Renewbuck cleaner, along with the dry cleaning kit. Using the cleaner softens the finish, and then you can use the eraser bar to work through the stain. Of course the biggest preventative is using Balm Proofer All-Purpose Protector as an initial protective barrier. Using the protector helps keep stains off AND helps with cleaning, if you get it before the stains really set in.

Plastic Gift Cards and eGift Cards (also known as virtual gift cards) are a convenient way to give the gift of Timberland products. Both are usable online at timberland.com and at all Timberland specialty and factory stores. Plastic Gift Cards are available online and in Timberland stores; eGift Cards are available for purchase here.

BUY AN EGIFT CARD

Delivered within minutes of purchase, or choose a future email delivery date.

Choose from multiple designs and personalize with your message.

Your recipient receives a beautiful, full-color, personalized eGift Card that can be redeemed at Timberland Specialty Retail locations, Timberland Factory Outlet locations and online at Timberland.com. Acceptance of this card constitutes acceptance of these terms and conditions, which may change at any time.

BUY A PLASTIC GIFT CARD

Choose from three convenient shipping options.

Personalize your gift with a greeting.

Gift Cards can be redeemed at Timberland Specialty Retail locations, Timberland Factory Outlet locations and online at Timberland.com. Acceptance of this card constitutes acceptance of these terms and conditions, which may change at any time.

When you pay in 4 interest-free installments, Klarna may perform a soft creditcheck. This type of check will not impact your credit score or show up as a hard inquiry on yourcredit report.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) were not available for purchase

We had difficulty processing your payment information

We could not ship to the address provided

Duplicate orders were placed

If your order is cancelled, you will receive an email explaining the reason. You will not be billed for any cancelled items. You can contact us here.

We do not ship items purchased from this website to any other destination outside of the United States, other than the U.S. territories of American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico and the Virgin Islands.

We do accept international versions of the following major credit cards; however, the shipping address linked to the card must be a U.S. shipping address, and the billing address must match the credit card billing address.

MasterCard

Visa

American Express

Discover Card

For leather, Waximum Waxed Leather Protector is designed to restore oils. For other materials, fading is a normal reaction to general wear, tear, and exposure to the sun.

We're sorry to hear that your order didnt work out. Wedon'toffer straight exchanges. If you want an item in a different size or color, you may order it from our website to ensure we have the inventory available. You can return the product back to us, and receive a credit after weve received your return.

If you still have questions about your order, send us a Live Chat, contact our Customer Service team at 1-888-802-9947 or email [email protected].

Removing blood stains from leather can be tricky. The first line of defense against blood stains is properly protecting the leather with Balm Proofer All-Purpose Protector or Waximum Waxed Leather Protector. Water stains can also be removed with a mixture of diluted vinegar and Renewbuck cleaner. After cleaning, use Balm Proofer All-Purpose protector.

Timberland clothing is engineered to American size standards. The following charts will help you convert your international size.

Chest

Small

Medium

Large

X-Large

2x-Large

Inches

36-38

39-41

42-44

45-47

48-50

Cenimeters

91-97

99-104

107-112

114-119

122-127

Waist

Small

Medium

Large

X-Large

2x-Large

Inches

30-31

32-34

36-38

40-42

44-46

Cenimeters

76-79

81-86

91-97

102-107

112-117

Sleeve

Small

Medium

Large

X-Large

2x-Large

Inches

33.5

34

34.75

35.5

36.5

Cenimeters

85

87

88

90

92

Neck

Small

Medium

Large

X-Large

2x-Large

Inches

14-14.5

15-15.5

16-16.5

17-17.5

18-18.5

Cenimeters

36-37

38-39

41-42

43-44

45-47

How to Measure Yourself for a Great Fit

Hint: for the most accurate results, measure yourself in your undergarments.

Chest: Measure around the fullest part of your chest, keeping tape firmly under your armpits and around your shoulder blades.

Waist: Measure around your waist, slightly below your natural waist, where you normally wear your pants. Insert your forefinger between the tape and your body to allow ease in fit.

Sleeve Length: Bend your arm slightly. Measure from center back neck, across your shoulder, down to your elbow, down to your wrist.

Neck: Measure around the base of your neck, inserting your forefinger between the tape and your neck to allow ease in fit. Inseam: Measure a similar pant that fits you well. Measure along the inseam, from the crotch seam to the bottom of the hem.

Doesn't Fit?

At timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.

Timberland clothing is engineered to American size standards. The following charts will help you convert your international size.

Chest

X-Small

Small

Medium

Large

X-Large

Inches

30-31

32-34

36-37

38-40

41-42

Cenimeters

77-79

82-87

92-94

97-102

104-107

Waist

X-Small

Small

Medium

Large

X-Large

Inches

23

25-27

29

31-33

35

Cenimeters

58.5

63.5-68.5

73.5

78.5-83.5

88.5

Sleeve

X-Small

Small

Medium

Large

X-Large

Inches

30

30.5

31

31.5

32

Cenimeters

76.3

77.5

78.7

79.9

81.1

Hip

X-Small

Small

Medium

Large

X-Large

Inches

33

35-37

39

41-43

45

Cenimeters

84

89-94

99

104-109

114

How to Measure Yourself for a Great Fit

Hint: for the most accurate results, measure yourself in your undergarments.

Chest: Measure around the fullest part of your chest, keeping tape firmly under your armpits and around your shoulder blades.

Waist: Measure around your waist, slightly below your natural waist, where you normally wear your pants. Insert your forefinger between the tape and your body to allow ease in fit.

Sleeve Length: Bend your arm slightly. Measure from center back neck, across your shoulder, down to your elbow, down to your wrist.

Hip: Measure around the fullest part of your hip, place your index finger between your hip and the tape to allow ease in fit.

Doesn't Fit?

At timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.

There are no fees when you follow the payment schedule. Please review product terms forapplicable fees.

Order tracking information is available by logging into your account and selecting Order History. Click on the tracking number provided to view the delivery status of your order.

Please note that it may take up to an hour for order information to update on timberland.com. "Order Status" represents what is happening with your order between the time its placed and the time it ships from our warehouse. After its shipped, you can track your order while its in transit.

You can also view your past orders in Order History.

Timberland accessories are engineered to American size standards. The following charts will help you convert your international size.

Inches to fit waist

Men

Small

Medium

Large

X-Large

IN

35.5

37.5

39.5

43

CM

90

95

100

110

Women

Small

Medium

Large

X-Large

IN

31.5

33.5

35.5

37.5

CM

80

85

90

95

Belt length excluding buckle

Men

Small

Medium

Large

X-Large

IN

41.5

43

45

49

CM

105

110

115

125

Women

Small

Medium

Large

X-Large

IN

37.5

39.5

41.5

43

CM

95

100

105

110

How To Measure Yourself For A Great Fit

We recommend buying belts two sizes above your pant size. So if you usually wear pants with a 34 waist, get a 36 belt.

Doesn't Fit?

At timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.

HOW TO MEASURE FOR THE BEST FIT - DOWNLOAD PDF

Timberland footwear is engineered to American size standards. The following charts will help you convert your international size.

Infant Footwear/Cribbies

Sizing (Approximate age 0 - 12 months)

USA

EU

UK

IN

CM

0

15

0

3

8

1

16

0.5

3.6

9

2

17

1.5

3.7

9.5

2.5

18

2

3.9

10

3

18.5

2.5

4.1

10.5

3.5

19

3

4.3

11

4

20

3.5

4.7

12

Toddler Footwear

Sizing (Approximate age 1 - 5 years)

USA

EU

UK

IN

CM

4

20

3.5

4.7

12

4.5

20.5

4

4.7

12

5

21

4.5

4.9

12.5

5.5

22

5

5.1

13

6

22.5

5.5

5.3

13.5

6.5

23

6

5.5

14

7

23.5

6.5

5.5

14

7.5

24

7

5.7

14.5

8

25

7.5

5.9

15

8.5

25.5

8

6.1

15.5

9

26

8.5

6.3

16

9.5

26.5

9

6.3

16

10

27

9.5

6.5

16.5

10.5

28

10

6.7

17

11

28.5

10.5

6.9

17.5

11.5

29

11

7.1

18

12

30

11.5

7.3

18.5

Youth Footwear

Sizing (Approximate age 5 - 9 years)

USA

EU

UK

IN

CM

12

30

11.5

12.5

30.5

12

7.38

18.7

13

31

12.5

7.5

19.1

13.5

32

13

7.63

19.5

1

32.5

13.5

7.88

19.9

1.5

33

1

8

20.4

2

34

1.5

8.13

20.8

2.5

34.5

2

8.38

21.2

3

35

2.5

8.5

21.6

Junior Footwear

Sizing (Approximate age 9 - 13 years)

USA

EU

UK

IN

CM

3.5

35.5

3

8.7

22

4

36

3.5

8.9

22.5

4.5

37

4

8.9

22.5

5

37.5

4.5

9.1

23

5.5

38

5

9.3

23.5

6

39

5.5

9.4

24

6.5

39.5

6

9.6

24.5

7

40

6.5

9.8

25

Doesn't Fit?

At timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.

Timberland accessories are engineered to American size standards. The following charts will help you convert your international size.

Men

XS

S

M

L

XL

IN

N/A

7.5-8

8.5

9-9.5

10-10.5

CM

N/A

19.5-20.3

21.6

22.9-24.1

24.5-26.7

Women

XS

S

M

L

XL

IN

6

6.5

7-7.5

8

8.5-9

CM

15.2

16.5

17.8-19.1

20.3

21.6-22.9

How To Measure Yourself For A Great Fit

Measure around the widest part of hand, excluding thumb.

Doesn't Fit?

At timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.

Payments are collected bi-weekly from the debit or credit card you provide at the time of purchase.All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login

Timberland footwear is engineered to American size standards. The following charts will help you convert your international size.

Men's Custom Footwear

USA

EU

UK

IN

CM

6

39

5.5

9.25

23.6

6.5

39.5

6

9.5

24

7

40

6.5

9.63

24.4

7.5

41

7

9.75

24.8

8

41.5

7.5

10

25.3

8.5

42

8

10.13

25.7

9

43

8.5

10.25

26.1

9.5

43.5

9

10.5

26.5

10

44

9.5

10.55

26.7

10.5

44.5

10

10.63

26.9

11

45

10.5

10.75

27.4

11.5

45.5

11

11

27.8

12

46

11.5

11.13

28.2

13

47.5

12.5

11.5

29.1

14

49

13.5

11.75

29.9

15

50

14.5

12.13

30.8

16

51

15.5

12.5

31.6

Women's Custom Footwear

USA

EU

UK

IN

CM

5

35.5

3

8.63

22

5.5

36

3.5

8.75

22.4

6

37

4

9

22.8

6.5

37.5

4.5

9.113

23.2

7

38

5

9.25

23.7

7.5

38.5

5.5

9.5

24.1

8

39

6

9.63

24.5

8.5

39.5

6.5

9.75

24.9

9

40

7

10

25.3

9.5

41

7.5

10.13

25.8

10

41.5

8

10.25

26.2

11

42

9

10.63

27

Youth Footwear

Sizing (Aproximate age 6 - 10 years)

USA

EU

UK

IN

CM

12

30

11.5

12.5

30.5

12

7.38

18.7

13

31

12.5

7.5

19.1

13.5

32

13

7.63

19.5

1

32.5

13.5

7.88

19.9

1.5

33

1

8

20.4

2

34

1.5

8.13

20.8

2.5

34.5

2

8.38

21.2

3

35

2.5

8.5

21.6

Junior Footwear

USA

EU

UK

IN

CM

3

35

2.5

8.5

21.6

3.5

35.5

3

8.63

22.1

4

36

3.5

8.88

22.5

4.5

37

4

9

22.9

5

37.5

4.5

9.13

23.3

5.5

38

5

9.38

23.8

6

39

5.5

9.5

24.2

6.5

39.5

6

9.63

24.6

7

40

6.5

9.88

25

7.5

41

7

9.88

25

Note that all sales are final on customized products - we do not accept returns.

Yes most polishes will work with Timberland leather footwear.

SHOPPING CART OPTIONS

You can change sizes and colors. To do this, select the orange "Edit" link beside the cart item. Quantity can be updated on the cart page. When finished, hit "Update" and your changes will be reflected in the cart.

Remove an item from your Shopping Cart.To remove an item, click on "Remove", and the item will be removed from your cart.

Save to your Wish List. Items saved to Wish Listwill be removed from your Shopping Cart. You must be signed into your account (or create an account) in order to view and share your Wish List in the future.

Save for Later: You'll also have the option to save items for future purchase. You can always move items back to cart by clicking the "Move to Cart" link.

Enter a Promotional Code.If you have a promo code, enter it in the Promo Code space located beneath your list of items. Select "Apply" to see the discounted price.

Return to shopping.If you wish to continue shopping on timberland.com, you can use the Shopping Cart to store items you wish to purchase. At any time during your shopping experience, you can return to your Shopping Cart by clicking on "Shopping Cart" icon at the top of the page.

Proceed to secure checkout.When you are ready to purchase your item(s), click on "Secure Checkout." Our checkout process is fast, easy and secure. For more information on our secure shopping guarantee, see our Security Policy.

General TermsTimberland eGift Cards and Plastic Gift Cards (collectively "Gift Cards") are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting timberland.cashstar.com, you agree that the laws of the State of Maine, without regard to principles of conflict of laws, will govern these Gift Card terms and conditions ("Ts & Cs"). Timberland, a division of VF Outdoor, LLC. ("Timberland") and CashStar reserves the right to change these Ts & Cs from time to time in its discretion. Timberland Gift Cards are issued by Timberland. Please visit www.timberland.com for additional Terms and Conditions.

Gift CardsTimberland Gift Cards are redeemable at any Timberland Specialty Retail location, Timberland Factory Outlet location and online at Timberland.com. Acceptance of this card constitutes acceptance of these terms and conditions, which may change at any time.Timberland Gift Cards are available for purchase here.No fees of any kind will be imposed on purchasers or recipients of Gift Cards.

RedemptionRefer to our FAQs for Terms and Conditions of redemption.

View Your BalanceTo view your Gift Card balance, go to timberland.cashstar.com or call 1-800-545-6904.

ReturnsYou may not return or cancel your Timberland Gift Card after it is received. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Customer Support.

Lost or Stolen Gift CardsIf you suspect that someone has copied or stolen your Gift Card, contact Customer Support immediately.Gift Cards will not be replaced if lost or stolen without proof of purchase. Gift Cards have cash value and should be safeguarded accordingly.

LimitationsYou may not use a Gift Card to purchase other Gift Cards.Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused Gift Cards may not be transferred. Cards cannot be shipped to international addresses.

Our PoliciesGift Cards are subject to CashStar's Privacy Policy. CashStar and Timberland may provide Gift Card purchasers with information about the redemption status of Gift Cards.

Risk of LossOwnership and risk of loss of Gift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen Gift Cards. If you have any questions, please see the FAQs.

Timberland Gift Card Customer ServiceIf you need assistance with any aspect of your purchase, ownership, or use of your Gift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.

Payment MethodsTimberland Gift Cards may be paid for with a valid VISA, MasterCard, Discover, or American Express. International billing addresses will not be accepted.

Delivery Information and Requirements for Gift Card PurchasersGift Cards may not be shipped to international addresses. All orders of Gift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Gift Card order may be delayed until it can be corrected.If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.We are not responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate physical address or email address for the recipient. Please check to make sure the address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her Gift Card.

Reasons for Failed Delivery of eGift CardseGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

Spam filter blocked email or routed it to a bulk/spam folder

Recipient's firewall blocked the email

Email inbox is over size limit

Invalid email address

If a spam filter is blocking [email protected] emails from getting to an inbox, the email options will need to be modified so that [email protected] emails are not considered spam.If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.

Personalized MessagingIf you wish to add a personal message to a Gift Card, simply type your message in the Message field during the purchase process.Personal messages are limited in length to the space provided on the eGift Card, or to the space provided on the presentation carrier of a physical Gift Card.There is no additional charge to include a personalized message.We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.

Limitation of LiabilityCASHSTAR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

DisputesYou hereby consent that any dispute relating in any way to Timberland Gift Cards shall be adjudicated in Cumberland County, Maine if the aggregate total claim for relief exceeds $7,500, and you consent to exclusive jurisdiction and venue in such courts.

Within the first thirty (30) days of owning your Timberland PRO footwear with our exclusive PowerFit comfort system or anti-fatigue technology, if youdon'tthinkthey'reyour most comfortable pair of work boots, just return them with your dated receipt of purchase for a full refund.

TO RECEIVE YOUR REFUND:

Keep your receipt and contact our Customer Service team within 30 days of purchase. Well provide a return shipping address.

Ship footwear and original dated receipt within five (5) days of your initial call.

Packages must be returned prepaid. Only original purchase price will be refunded; refund does not include applicable taxes and/or shipping charges for return. Copies of receipts, receipts that have been altered and inauthentic receipts will not be honored and product will be returned to customer. Please allow 6-8 weeks for refund. One return per customer. You may have additional rights under the store policy where you purchased the footwear.

View the full collection of Timberland PRO 30-Day Guarantee footwear here.

Promotion codes can be entered exactly as they appear in the space provided on the Shopping Cart and Checkout pages.

Codes are case sensitive.

Afteryou'veentered in the promo code, click "Apply."

If your discount qualifies, it will display in the payment summary.

Some products are excluded from promotions. Here'sa full list of exclusions.

After you place your order, you will receive emails from timberland.com providing information on your order status. Some examples of emails you might receive are:

ORDER CONFIRMATION -This email confirms that we have received your order. It includes your order number. Keep this email for your records.

CANCELLATION BY CUSTOMER -This email confirms that your order has been cancelled at your request. Keep this email for your records.

SHIPMENT CONFIRMATION -This email confirms that your order has shipped. You will receive an email once your item(s) have shipped. Arrival time of your order depends on the shipping method selected and your shipping location. Tracking information will be provided for items shipped Standard Ground, 3-Day, 2-Day or Overnight. Items shipped to P.O. boxes, military APO/FPO addresses and U.S. territories (American Samoa, Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico and the Virgin Islands) are shipped via United Stated Postal Service Priority Mail and can not be tracked at this time. Keep this email for your records.

Items may ship separately, and you may receive multiple shipping confirmation emails with individual tracking information.You will have the ability to sign up for SMS notifications from the delivery carrier.

SHIP TO STORE - In addition to the above emails, if you choose to Ship to Store, you'll receive a Ready for Pickup email when your order arrives at your designated store, a reminder email, an email confirming the order was picked up at the store, and an email to notify you that your order was canceled if you don't pick it up within the specified window of time.

CONTACT US

HOW DO I OPEN AN ACCOUNT?

Opening an account with timberland.com gives you a fast, convenient way to buy items, an easy way to track your orders and exclusive news and access to Timberland events and products.

YOUR ACCOUNT PROFILE

Your profile contains your personal information, such as your name, email address, gender and birthday. This is also where you can change the password for your timberland.com account. Timberland will never share your personal information with others.

ADDRESS BOOK

Your Address Book is where all your stored shipping and billing addresses can be viewed, deleted and modified. You can select your default billing and shipping addresses here.

CREDIT CARDS

Easily add, delete and edit any credit cardsyou'vestored in your timberland.com account. We don't store your unique 3- or 4-digit CCV credit card code, though, so you'll always have to enter that.

If you still have questions about your order, please contact our Customer Service team.

At this time, we are unable to accept returns for customized products. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact us within 10 days of receiving your purchase.

Timberland Timepieces International Warranty

Your Timberland brand watch is warranted against defects in materials and workmanship by Timberland Timepieces under the terms and conditions of this warranty, for a period of two (2) years from the original date of purchase.

This warranty covers the following components: the watch movements, hands and dial. Should a covered component be defective in materials or workmanship during the warranty period under normal use, it will be repaired or the watch will be replaced (at the sole discretion of the service center) free of repair charges. A copy of the receipt or dealer stamp is required for proof of purchase.

This Warranty Does Not Cover:

battery, case, crystal, strap or bracelet

damage resulting from improper handling, lack of care, accidents, or normal wear and tear

water damage unless marked water-resistant

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship.

U.S. Service And Repair:

If you need to service your Timberland watch, the contact information is

Hot Line Watch Service

P.O. Box 2740

Little Rock, AR 72203

e-mail address:

[email protected]

The phone number is 888-766-5907.

If you are a customer outside the U.S. please contact Customer Service.

TO SHIP WITHIN THE CONTINENTAL UNITED STATES:

Ground: FREE

3-Day: FREE

2-Day: $17.95

Overnight: $24.95

TO SHIP OUTSIDE THE CONTINENTAL UNITED STATES:

Alaska/Hawaii: All orders are sent via 2-day or overnight per the rates listed in table above.

U.S. Territories: All orders are sent via USPS Priority Mail for an average rate of $16.50.

APO/FPO: All orders are sent via USPS Priority Mail for FREE.

P.O. Boxes: Delivery is $9.99.

CUSTOM PRODUCT DELIVERY:

Custom products always ship for FREE. However, we can't ship custom products to P.O. boxes or APO/FPO. Also, a signature is required.

PLASTIC GIFT CARDS:

There is no charge for USPS First Class. For expedited shipping, the cost for overnight or second-day depends on the ZIP code its being delivered to. Costs are typically between $12 and $15 for second-day delivery and $16 to $18 for overnight delivery.

All times listed above are pending order verification and credit approval, which may take up to 3 business days (Monday-Friday, excluding U.S. federal holidays).

GROUND: WITHIN 4-6 BUSINESS DAYS

Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive in 4-6 business days, which includes order verification and processing. Delivery days are Monday-Friday, excluding U.S. federal holidays.

3-DAY SHIPPING

Most items may be shipped to all 50 United States via 3-day service. You can expect your order to arrive within 3-4 full business days when placed by 4:00 p.m. EST Monday-Friday, excluding U.S. federal holidays.

2-DAY SHIPPING

Most items may be shipped to all 50 United States via 2-day service; there will be an extra charge for Alaska and Hawaii. You can expect your order to arrive within 2-3 full business days when placed by 4:00 p.m. EST Monday-Friday, excluding U.S. federal holidays.

OVERNIGHT SHIPPING

Most items may be shipped to all 50 United States via 2-day service; there will be an extra charge for Alaska and Hawaii. You can expect your order to arrive within 1-2 full business days when placed by 4:00 p.m. EST Monday-Friday, excluding U.S. federal holidays.

ALASKA OR HAWAII - 2-DAY

Most items can be shipped to Alaska and Hawaii via 2-Day Priority service; extra fees apply. You can expect your order to arrive within 2-3 business days when placed by 4:00 p.m. EST Monday-Friday, excluding U.S. federal holidays. USPS will be selected for P.O. boxes.

MILITARY APO/FPO ADDRESSES

APO/FPO orders are shipped via US Postal Service Priority Mail. Please allow additional time for delivery from the APO/FPO to the recipient. Custom products cannot be delivered to APO/FPO; we apologize for that inconvenience.

Note that once the package has been delivered to the APO/FPO, Timberland.com cannot track the order.

P.O. BOXES

Charge for delivery to P.O. Box addresses is $9.99.

Sorry, we don't offer price matching at this time.

Yes! Our Canadian customers can visit our Canada websites at www.timberland.ca (English version) or www.timberland.ca_fr-ca (French version) and order Timberland products.

Timberland accessories are engineered to American size standards. The following charts will help you convert your international size.

Men

M/L

L/XL

OSFM

IN

24

26

26

CM

57

58

58

Women

S/M

M/L

OSFM

IN

22

24

26

CM

56

58

57

How To Measure Yourself For A Great Fit

Measure around the largest part of your head, with measuring tape above brow, as thats where the hat will sit.

Doesn't Fit?

At timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.

Select 4 interest-free installments to split your purchase into four equal payments, charged everytwo weeks beginning at the time your order is confirmed (usually the shipping date). No bills aresent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

PURCHASING & SENDING

Are there any fees associated with the purchase of an eGift Card or a Plastic Gift Card?

eGift Card:No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.

Plastic Gift Card:Not for standard delivery, which is always free. If you choose an expedited shipping method (e.g. UPS Next Day Air), you will be charged a shipping fee.

Can I change the value of an eGift Card or a Plastic Gift Card after I've paid for it?

Not at this time.

How do I cancel the purchase of an eGift Card or a Plastic Gift Card?

If you chose a delivery date that is in the future, you can cancel your purchase by contacting Customer Support. If the delivery date is today or in the past, your purchase cannot be cancelled.

Which credit cards do you accept?

VISA, MasterCard, American Express and Discover. We do not accept international billing addresses at this time.

What is a credit card Security Code and why is it required?

In order to protect you from unauthorized transactions, we require your credit card's Security Code

MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.

American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right).**

Customer Support

** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.

When is my credit card charged for my purchase?

Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as TBL CS GIFT CARD.

Can I buy an eGift Card or a Plastic Gift Card for myself?

Yes. To do so, enter your own email address in the "Recipient Email" fields or your physical shipping address in the "Delivery Details" field, enter your own name as the recipient name, and complete the transaction. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card. If you purchased a Plastic Gift Card, it will be delivered in to the physical address you entered by the delivery method you selected.

I want a printed eGift Card to present to someone as a gift. How do I do this?

Simply personalize the eGift Card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient's Email" field. Next, enter your recipient's name and your personal message on the gift card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card, and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.

Can I send two (or more) eGift Cards or Plastic Gift Cards in one order or to two (or more) different people who share an email address?

Yes. You can purchase an eGift Card and a Gift Card in the same order. After you input the details for the first order, select the "Add Another Gift Card" option and you can purchase another eGift Card or Plastic Gift Card. If you send separate gift cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from www.Timberland.com" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Dear Mary Smith, John Jones sent you a $XX eGift Card from www.Timberland.com."

RECEIVING & REDEEMING

What exactly does the recipient receive when I send an eGift Card or a Plastic Gift Card?

eGift Card:On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value, and code number. This page also gives simple instructions for redeeming the eGift Card. Sometimes, special offers and promotions are listed on the page.

Plastic Gift Card:The recipient will receive an envelope via the delivery method you selected during the purchase, which will include a carrier with your personalized method and the Plastic Gift Card, with the design you selected. We are not able to ship Plastic Gift Cards to international addresses at this time.

When is the eGift Card sent to the recipient?

The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase.

Where can I use my eGift Card or Plastic Gift Card?

Timberland Specialty Retail locations, Timberland Factory Outlet locations and online at Timberland.com. Acceptance of this card constitutes acceptance of these terms and conditions, which may change at any time. Please refer to timberland.cashstar.com for more details.

Do I need a special printer to print my eGift Card? Do I need to print color?

No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the eGift Card is clear. If it is not, you may need to install a new ink cartridge. Photocopies will not be accepted.

When does the eGift Card or Plastic Gift Card expire?

There is no expiration date on your eGift Card or Plastic Gift Card.

Can I reload my eGift Card or Plastic Gift Card after I've spent the full value?

Gift Cards cannot be reloaded at this time.

Can I send a Plastic Gift Card to an international address?

Not this time.

SECURITY & RELIABILITY

Is my order secure?

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.

How do you prevent the email from getting lost as spam?

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

How do I know the recipient actually received the eGift Card I sent them?

You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.

What if someone makes a copy of my printed eGift Card or I lose my Plastic Gift Card?

Our state of the art technology inhibits fraud, but you must safeguard your eGift Card or Plastic Gift Card for your own protection. If someone makes a copy of your eGift Card or you lose your Plastic Gift Card and redeem it for the full amount, your eGift Card or Plastic Gift Card will have no value. No matter how many copies are made of the eGift Card, the value of the eGift Card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card or Plastic Gift Card contactimmediately. Any value that has not been used can be re-issued to you in a new eGift Card or Plastic Gift Card.

Who is CashStar?

CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send gift cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.

Oil stain removal is very difficult. One thing that may help is brushing with a wire brush, particularly if its nubuck leather.

Monday - Friday

Phones/Chat: 7:00 AM 11:00 PM CST

Saturday

Phones/Chat: 9:30 AM 6:00 PM CST

Sunday

Phones/Chat: 9:30 AM - 6:00 PM CST

Chat: 6:00 PM - 9:00 PM CST

Holiday Hours:

27-Nov

Thanksgiving Eve

7am-4:30pm

28-Nov

Thanksgiving

CLOSED

29-Nov

Black Friday

7am-12am

2-Dec

Cyber Monday

7am-12am

9-Dec

Green Monday

7am-12am

24-Dec

Christmas Eve

8am-1pm (chat only)

25-Dec

Christmas

CLOSED

31-Dec

New Year's Eve

7am-4:30pm

1-Jan

New Year's Day

CLOSED

A Credit Card Identification Number is an added safeguard for your credit card purchases. This is the 3-digit code on the back of Visa, MasterCard and Discover cards, and the 4-digit code on the front of American Express cards. The Identification Number is required information to complete your order. During checkout, youll be prompted to enter this code.

For security purposes we do not store your Identification Number; therefore, youll have to re-enter it every time you use your card to make a purchase.

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GIVE BACK AND GET BACK.

Take a peek in your closet - is there an article of clothing that you no longer wear? Chances are, someone out there would love to have it. One of the most liberating feelings in the world is passing along outdated and used clothing to those in need.

Fortunately, we have a solution.

1. PACK:Pack the items you no longer need in your Timberland or any other mail-worthy box/bag.

2. PRINT:Print your FREE shipping label at timberland.com/recycling, seal the box and attach the label.

3: POST:Bring your packaged items to your local UPS drop-off location and wish them bon voyage!

If you're still wondering what the Community Recycling program is, get more information .