Toys ""R"" Us Employee Reviews
Out of 182 Toys ""R"" Us employee reviews, 57% were positive. The remaining 43% were constructive reviews with the goal of helping Toys ""R"" Us improve their work culture. The Sales team, with 64% positive reviews, reports the best experience at Toys ""R"" Us compared to all other departments at the company. The Operations team offered the most constructive feedback, with 74% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Hopefully financial support and investments
They were fair to everyone and helpful
How understanding they are with shift change and emergencies
How understanding they are with shift changes
I like everything about this company. It makes children's dreams come true
Review from Sales Dept
What does the leadership team need to get better at?
Leadership ran the company into the ground only to end up stealing from employees and giving it to themselves for doing such a bad job.
Building team members with skills to succeed at their job. Giving hours to secure employees that are contributing to the stores overall success. Instead of favoured employees. Actually work the floor and make the customers their priority. With reduced hours all managers need to be hands on.
Having respect for each individual.
Wish they would look closely at the hours and possibly discuss higher pay for hard workers
Listen to the employees and pay attention
Review from Customer Support Dept
What is the best part about your compensation package?
We get paid on how well we do
The best part is that the store is non-unionized and I get commission for bike assemblies.
Review from Sales Dept
Fair pay for fair work.
Review from Customer Support Dept
I love Toys R Us and working here and I'm sad that they're going to close the stores
Review from Sales Dept
Great place to work and fun
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Closing of stores without a recovery plan
More hours stock and honesty from upper management as to exactly what stores are closing
Higher salary possibly more time off
The company offered no severence
Review from Sales Dept
If we were given our severance that we deserve since David Brandon and his GOONS got their "BONUSES"
Review from Operations Dept
What are some of the best things about your team?
Everyone worked together and helped each other
Most are team players and make working enjoyable. Frustrations are mainly with management and a lack support for success
Willing to work together during crunch time periods. Very reliable.
Review from Sales Dept
i like my team members
Review from Sales Dept
high fives...encouragement and support when needed!
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
People need to realize that we’re all in it together
Productivity could be increased in coworkers
Review from Sales Dept
Coworkers need to focus on doing their job in a time effective manner.
Review from Sales Dept
We need to work better on making meetings efficient
Review from Sales Dept
Apathy really killed the mood at my store. We all knew the company was in trouble and that nothing was going to save it. It made/makes going to work a chore.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Online community of people with financial independence
Friendship and family we all got together
No pressure to work out stock. You can work at your own pace. No pressure to meet company goals.
They put customer service above all.
Review from Sales Dept
it is a toy store, were paid to act ike kids
Review from Sales Dept
What needs to change to make the company culture better?
Toxic. hostile, corporate culture. Pits.
Review from Customer Support Dept
There needs to be more tondo
The only way things would get better would be if some miracle happened and the company was saved.
Review from Operations Dept
I think there needs to be more encouragement
Review from Operations Dept
Taking the employees opinions into consideration
Review from Customer Support Dept
What did you like most about the interview process?
Turn around time and benefits
Open to any questions and comments
Friendly and laid back atmosphere
it was extremely easy to be hired
Review from Sales Dept
Friendly positive people who seemed like hey cared.
What would you improve about your company's interview process?
It's not very difficult they make you sell something
What makes you most happy at work?
Hope for future generations and prosperity
The products and.helping parents be the hook up to the toys they want
Talking with the customers and helping them.
The excitement of finding out what new fun products we will be offering customers.
Review from Sales Dept
bringing out my inner kid
Review from Sales Dept
What's going wrong and how can it be improved?
Toys R Us does NOT care or value their employees!!!!
Review from Sales Dept
Well first off the company couldn't compete with places like amazon that have thousands of different product that we couldn't keep in store its a bit late now to improve anything
Review from Sales Dept
The store is closing and the company is bankrupt. A last minute restructuring could improve and save the company,
Review from Sales Dept
David Brandon and his goons. If they had not been here Toys R Us would still be a good company and would still be profitable
Review from Operations Dept
Company is being closed with no prior notice to staff. More help for re-employment opportunities
Review from Customer Support Dept
What do you like best about your company?
It satisfies kids of all ages
How they treat the workers
Hands down, it's the people I get to work with every day.
What would you most like to see improved at your company?
Co-worker's getting a long better