Be sincere and honest about false expectations. there are too many rah rah pitch-a-thons directed to folks at ground level.
Our customers are decent folk. Our managers stink. They lack good interpersonal skills, a byproduct of having been here way too long.
Our culture lends itself to a very busy work style in which team members are expected to have great product knowledge. Jacks of all trades - masters of none. Having said this, we're paid on par with other retail establishment workers but not commensurate with our skills.