TravelCenters of America Employee Reviews
Out of 340 TravelCenters of America employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping TravelCenters of America improve their work culture. The Customer Support team, with 61% positive reviews, reports the best experience at TravelCenters of America compared to all other departments at the company. The Operations team offered the most constructive feedback, with 63% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted a month ago
What do you like best about the leadership team?
Everybody has great communication and we were together
Haven't been there long enough
Understands happy employees have higher morale and willingness to provide great service. Goes to bat daily for staff and jumps into help without hesitation.
communication is key it directs staff toward a goal. when the staff are not informed they do not know which would be best to proceed forward.
Our new site manger is doing awesome and is always open to hear our concerns and offer us help n guidance.
What does the leadership team need to get better at?
Everything all or thecurrent managers&etc need to b replaced
Posted 20 days ago
What leadership its all lies and no real support
Treating the employees with dignity and respect
EVERYTHING!! Professionalism, conduct, ethics, morals, legal business practices, safety, consistency, etc etc
Everything, especially communication, and bot having other workers do the managers jobs
Review from Operations Dept
What is the best part about your compensation package?
Health insurance is better than most only reason I am still here
I like everything about the package
Theynoffer health insurance only thing isnthey houlday pay i was told unhave to be ther e) months but thats not teuw if u are full time u getnpaidnhoilday if unwork Day before day of and day after i did and my thanksgiving gornput memnot wprking and added to that friday the timeclick is messed up r
Everything was great if you'd get ur drug attacks out of there
Review from Sales Dept
retirement packages / vacation days/
Why do you feel undervalued and what would make you feel better about your compensation?
Actually have standards and require everyone to follow it
I need my vacation pay
compensation for overtime and real raises
Review from Operations Dept
way too much work for little pay expect too much
I would like the proper taxes withheld
Review from Sales Dept
What are some of the best things about your team?
Everyone has a great personality and knows their job
Very close team. All work together for the benefit of staff and customers.
Trying to be better but manager is a downer and a gum noise popper. No class.
We stick together and help each other without effective managment
They get the job fone
What do your coworkers need to improve and how could you work together better?
Everything they need to let the cameras do the job all of them ar snithes and loars
Posted 20 days ago
Doing their jobs and not attackong each other
play the get along game and be a team stop child games cry babies
Doing their job instead of complaining about what others don't do.
They need more Communication with each other.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The work itself is great. I like work, the job,the duties.
Most of us have known each other for years. That cant be replaced. We have grown into a team that can handle a lot.
Some days it's positive and some days it's very negative
I love meeting new people
The employees are great to work with
What needs to change to make the company culture better?
Stop the hyposcrises and harrassments
Better onsite managment for the shop.
better training and attention paid to employees
Review from Operations Dept
Hire and new crew for all shifts
Better communication between management and corporate. More hands on involvement from home office. Employees would benefit greatly from seeing the important folks drop in and conduct some training or stop by a store to recognize an employee or department for some type of success. Boost morale too
What did you like most about the interview process?
Nothing works in the place and too many steps to follow just to get hired and started
The vetting and thoroughness of interview process.
I didnt have to have an interview
The interaction process from understanding of where and how we are able to assist each other in a common goal for the customer.
The welcoming way it was done
What would you improve about your company's interview process?
actually tell us workers what they will be giving up
Management lies and makes you wait months to start after they say you have the job
Review from Sales Dept
if they would actually interview thatd be nice
Ask more relevant questions about the job and not just chit chat
Less micromanaging. Stop recruiting when we are fully staffed!!!
Review from Operations Dept
What makes you most happy at work?
Seeing a few faces that understand what it's like working here
The interaction with the customers.
Help the drivers get back on the road.
The customers make it very easy to come to work
Having a job an my co workers
What's going wrong and how can it be improved?
Morale is low and outsiders feel it.
They are cheap and dont want to actually take care of the Business and the employees
Review from Operations Dept
Not selling lottery not having stock for the store and the way they treat people
Review from Sales Dept
Workers need to be more positive, not treat customers bad
Review from Customer Support Dept
Making sure product is stocked. Good customer service skills are badly needed.! Treating the customers so well that they cant wait to come back. More employees to help out with the customers needs and wants
What do you like best about your company?
Right now there isn’t anything to truly like about this compan
What would you most like to see improved at your company?
Change in how employees are paid, better morale, teamwork, better communication, incentives for a job well done.