UPMC Employee Reviews
Out of 462 UPMC employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping UPMC improve their work culture. The IT team, with 93% positive reviews, reports the best experience at UPMC compared to all other departments at the company. The Product team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Management should improve transparency, accountability, and consistency in expectations. Strong performers are often rewarded with more work rather than recognition, while performance issues are addressed unevenly. Greater investment in staffing, employee retention, and patient safety would improve
Review from Operations Dept · Posted 9 days ago
My executive team offers a lot of phony sounding “thanks” but does not appreciate or fully understand what we
Need to communiciate and help if we are busy and also approved pto and help to manage ous day
They need to come and see ours work and put more employee in OR supply people we have only one person to restuck
Making sure they consider their loyal employees request.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because responsibilities and workload continue to increase without corresponding recognition, compensation, or support. Consistent effort often results in more work rather than acknowledgment, and performance differences are not addressed fairly, which reinforces imbalance.
Review from Operations Dept · Posted 9 days ago
65 per hour ive worked for them for 35 years
TORs are being denied because there is no one to cover. No one wants a job that pays unfairly for the amount of work expected. A person with my experience and education should be making $20,000 more than I do right now after 5 years with UPMC. Give me that and I'll feel better.
LPN's are worked just like the RN's, the pay between the two positions is around $15, the pay between and LPN and PCT is about a $3 difference. Treat LPN's like the NURSES we are.
They value and praise bad employees when decide to one day a month actually do their job. And I would feel better if I made more than a fast food working.
What do your coworkers need to improve and how could you work together better?
Collaboration would improve with clearer communication, more consistent accountability, and better distribution of workload. Stronger teamwork and willingness to support shared responsibilities would reduce bottlenecks, prevent burnout, and create a more balanced, effective, and patient-focused work
Review from Operations Dept · Posted 9 days ago
Communication, Helpfulness, Teamwork, Doing their part, Accepting other teammates and new employees
Need help and support the jobs
Need more people and should be a team work
They should learn empathy and respect.
What needs to change to make the company culture better?
A healthier culture would require stronger professionalism, including reducing gossip about coworkers and patients, and clearer expectations for respectful communication. Consistent accountability, fair workload distribution, and reliable leadership follow-through are also needed.
Review from Operations Dept · Posted 9 days ago
Making sure that nobdoy is maltrietes
Management needs to hold people accountable for wrong actions or doings
Communication needs to improve and it should be consistent and transparent to everyone in the department. Meetings should be held.
feeling valued, having leadership more involved in patient/ frontline employee experiences
What would you improve about your company's interview process?
Once they train we will catch up but they need more experinces
Its political and ask about who you know
Review from Admin Dept
The interview was by phone and so I never got to feel that I don't fit their corporate requierment
What's going wrong and how can it be improved?
Patients have mixed experiences but seem to be delayed care despite hurdles being surmountable with accountability.
Review from Operations Dept · Posted 9 days ago
Lack of respect, no consequences for bad behavior, and high expectation with little to no pay
Hiring more staff while providing incentives for staff that has been with the company for years. Properly utilize the resources available. Instead of hiring staff and providing good working conditions, UPMC thinks ordering pizzas for staff will magically make the patient overflow disappear.
Everything could be a lil better
UPMC needs to go in and CLEAN HOUSE
Review from Customer Support Dept
What would you most like to see improved at your company?
Concentrates more on making money instead of providing healthcare