2023: Ushur Lands $50M Series C From Amid Booming Demand for Customer Experience Automation
Ushur, Inc Claimed Company
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance. read more
Personally, last three and half years have been a period of tremendous professional growth, tons of learning and loads of fun. My stint at Ushur ranks right up at the top along with some of the fantastic companies I have worked for (Sun microsystems etc)
Briefly describe your overall experience at your company
been here for four years and saw it growing from 6 to 160. I have learnt and grown a lot in the process. Looking forward to elevate it to next level
Briefly describe your overall experience at your company
Ushur has been a wonderful experience. I have grown both professionally and personally. I have had the opportunity to innovate at the forefront of AI, work with world class fortune 100 logos, and more importantly grow a kickass AI team that has punched far above its weight
What is most positive about the culture and environment at your company?
people first, growth mindset and pursuit of excellence
What makes you most happy at work?
opportunities to learn and collaborate with my team
What do you like best about the leadership team?
Honesty, Integrity and People-first attitude
What do you like best about the leadership team?
transparency and people first approach
What is the best part about your compensation package?
on par with Market top-percentile
What is the best part about your compensation package?
on par with market standards
What are some of the best things about your team?
hard-working, fun-loving, humble, and learning and supporting each other.
Why do you feel undervalued and what would make you feel better about your compensation?
better compensation and bonus in line with industry standard
What are some of the best things about your team?
brilliant folks, eager to help each other and learn
What do you like best about the leadership team?
honest, transparent, and empowering. They provide ample opportunities for learning and growth
What is most positive about the culture and environment at your company?
people first, lots of opportunities to make lasting impact, learn new technologies
What makes you most happy at work?
complex problems to be solved for our customers, lots of learning and wonderful people to work with
What is most positive about the culture and environment at your company?
value-driven (people-first and a growth mindset) approach from leaders. Terrific set of colleagues who are brilliant, humble and eager to help
What are some of the best things about your team?
friendly, collaborative and go out of their way to help one another. Its a young team full of great energy, enthusiasm and open mind to question everything and learn together
What makes you most happy at work?
When we come together as a team and delight our customers!. From making employee benefits faster to helping our clients reach out their customers in time of distress when we see our platform bring in so much value, I feel very happy and proud
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