-32
NPS
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Worldpay
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About Worldpay's Brand
Worldpay is a financial technology company, specializing in payment processing around the globe. Among its major competitors, Worldpay is ranked in 9th place for NPS while iZettle is 1st, and AvidXchange is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.1/5
Customer Service
Worldpay Ranking
- #4 / 4 of its competitors
Worldpay NPS
Worldpay's Net Promoter Score (NPS) is a -32 with 28% Promoters, 12% Passives, and 60% Detractors. Net Promoter Score tracks whether Worldpay's customers would recommend using the product based on a scale of -100 to 100.
Worldpay Overall NPS
| 28% | Promoters |
|---|---|
| 12% | Passives |
| 60% | Detractors |
Worldpay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -37 | Sep 2024 | -37 |
Oct 2024 -36 | Oct 2024 | -36 |
Dec 2024 -34 | Dec 2024 | -34 |
Jan 2025 -34 | Jan 2025 | -34 |
Feb 2025 -33 | Feb 2025 | -33 |
Mar 2025 -33 | Mar 2025 | -33 |
Apr 2025 -31 | Apr 2025 | -31 |
May 2025 -33 | May 2025 | -33 |
Jul 2025 -32 | Jul 2025 | -32 |
Sep 2025 -32 | Sep 2025 | -32 |
Oct 2025 -34 | Oct 2025 | -34 |
Feb 2026 -32 | Feb 2026 | -32 |
How Other Brands Compare
Worldpay is ranked #4 for NPS among its competitors. Booz Allen Hamilton and Adyen come in first and second, with Fiserv coming in at third.
Worldpay |  Fiserv |  Booz Allen Hamilton |  Adyen | |
| Global Ranking | #- | #319 | #449 | #621 |
| NPS | -32 | -12 | 37 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $74.66B | $11.09B | $73.14B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Worldpay NPS by Gender
Male customers rated Worldpay's NPS 39 points higher than Female customers.
Male
-61
Worldpay's NPS was rated -61 by Male customers on Comparably.
16%
Promoters
7%
Passives
77%
Detractors
Female
-100
Worldpay's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Worldpay NPS by Ethnicity
Worldpay's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other -86 | Other | -86 |
Worldpay NPS by Age
Worldpay's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Worldpay NPS by Usage
Worldpay's NPS was rated the highest by customers who have used Worldpay's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years 23 | 1 to 2 Years | 23 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -100 | Over 10 Years | -100 |
Worldpay NPS vs. Competitors
Compared to its competitors, Worldpay's NPS is rated right below Fiserv.
| COMPANY | NPS Score | |
|---|---|---|
 | iZettle | 100 |
 | AvidXchange | 46 |
| Booz Allen Hamilton | 37 |
| Adyen | 27 |
 | Epicor Software | 18 |
 | Gravity Payments | 14 |
 | Global Payments | -1 |
| Fiserv | -12 |
| Worldpay | -32 |
Worldpay Customer Reviews
Out of the 14 Worldpay customer reviews 1 was positive and 13 were constructive. Worldpay customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Worldpay Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Worldpay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Worldpay Customer Loyalty Score by Gender
Female customers rated Worldpay's Customer Loyalty score 8% higher than Male customers.
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Male
68%
Yes
Female
76%
Yes
Worldpay Customer Loyalty Score by Ethnicity
Worldpay's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Worldpay.
76
out of 100
Caucasian
70
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
61
out of 100
Other
Worldpay Customer Loyalty Score by Age
Worldpay's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Worldpay.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 25% | 31-35 | 25% |
36-40 46% | 36-40 | 46% |
46-50 100% | 46-50 | 100% |
51-55 87% | 51-55 | 87% |
56-60 78% | 56-60 | 78% |
61-65 80% | 61-65 | 80% |
66+ 100% | 66+ | 100% |
Worldpay Customer Loyalty Score by Usage
Worldpay's Customer Loyalty score was rated the highest by customers who have used Worldpay's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Worldpay Customer Loyalty Score by Industry
Worldpay's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Accounting industry customers.
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Worldpay Customer Loyalty vs. Competitors
Compared to its competitors, Worldpay's Customer Loyalty score is rated right above iZettle, and is preceded by AvidXchange.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gravity Payments | 83% |
| Adyen | 79% |
| Epicor Software | 77% |
| Global Payments | 76% |
| Fiserv | 76% |
| Booz Allen Hamilton | 73% |
| AvidXchange | 72% |
| Worldpay | 69% |
| iZettle | N/A |
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Worldpay Product Quality
2.7/5
Worldpay has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Worldpay Product Information
Worldpay serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Worldpay supports Web devices and offers products for small, medium, and large sized businesses.
Worldpay’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Worldpay's product the highest. Reviewers from the Arts and Entertainment industry rated Worldpay the lowest at 1.5.
- Website
- http://worldpay.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
FinTech
Hardware and Devices
SaaS
Virtual Reality
Languages Supported
English
Quick Insights into Worldpay Product Quality
Worldpay's Product Quality score was rated highest by customers who have used Worldpay's products/services for 1 to 2 Years, and rated lowest by customers from the Retail industry.
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Ranked Worldpay Product Quality the Highest
Ranked Worldpay Product Quality the Lowest
Worldpay Product Quality Score by Gender
Male customers rated Worldpay's Product Quality score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Worldpay Product Quality Score by Ethnicity
Worldpay's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 1.5 | Other | 1.5 |
Worldpay Product Quality Score by Age
Worldpay's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Worldpay.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
36-40 2 | 36-40 | 2 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Worldpay Product Quality Score by Usage
Worldpay's Product Quality score was rated the highest by customers who have used Worldpay's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Worldpay Product Quality Score by Industry
Worldpay's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
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Worldpay Product Quality vs. Competitors
Compared to its competitors, Worldpay's Product Quality score is rated right below Fiserv.
| COMPANY | Product Quality Score | |
|---|---|---|
| AvidXchange | 4.3/5 |
| iZettle | 4/5 |
| Adyen | 4/5 |
| Gravity Payments | 4/5 |
| Epicor Software | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| Global Payments | 3.5/5 |
| Fiserv | 3.3/5 |
| Worldpay | 2.7/5 |
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Worldpay Pricing
Worldpay ROI & Value For Money
2.6/5
Worldpay has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Worldpay Pricing Plans
Worldpay has a pricing structure that accommodates small, medium, and large businesses. Starting from $9.99/month, Worldpay uses a subscription model. For the users that are not ready to commit yet, Worldpay also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Worldpay.
Who Uses Worldpay?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Worldpay ROI
Worldpay's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Retail industry.
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Ranked Worldpay ROI the Highest
Ranked Worldpay ROI the Lowest
Worldpay ROI Score by Gender
Male customers rated Worldpay's ROI score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Worldpay ROI Score by Ethnicity
Worldpay's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Worldpay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.5 | Other | 1.5 |
Worldpay ROI Score by Age
Worldpay's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 2.1 | 36-40 | 2.1 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Worldpay ROI Score by Usage
Worldpay's ROI score was rated the highest by customers who have used Worldpay's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Worldpay ROI Score by Industry
Worldpay's ROI score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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Worldpay Pricing vs. Competitors
Compared to its competitors, Worldpay's ROI score is rated right below Fiserv.
| COMPANY | Pricing Score | |
|---|---|---|
| AvidXchange | 4.4/5 |
| iZettle | 4.1/5 |
| Gravity Payments | 4/5 |
| Booz Allen Hamilton | 3.9/5 |
| Adyen | 3.8/5 |
| Epicor Software | 3.6/5 |
| Global Payments | 3.5/5 |
| Fiserv | 2.9/5 |
| Worldpay | 2.6/5 |
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Worldpay Customer Satisfaction (CSAT)
Worldpay Customer Satisfaction (CSAT) Score
36 / 100
Worldpay has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
20%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
14%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Worldpay Customer Satisfaction
Worldpay's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Retail industry.
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Ranked Worldpay Customer Satisfaction the Highest
Ranked Worldpay Customer Satisfaction the Lowest
Worldpay Customer Satisfaction Score by Gender
Male customers rated Worldpay's Customer Satisfaction score 0 points higher than Female customers.
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28 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 18% | |
Very Dissatisfied | 50% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 86% |
Worldpay Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Worldpay's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
64%
CSAT according to African American/Black
Worldpay's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Worldpay's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Other
Worldpay's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
86%
Worldpay Customer Satisfaction Score by Age
Worldpay's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Worldpay.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Worldpay Customer Satisfaction Score by Usage
Worldpay's Customer Satisfaction score was rated the highest by customers who have used Worldpay's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Worldpay Customer Satisfaction Score by Industry
Worldpay's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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{
"title": "Worldpay Customer Satisfaction Score by Industry",
"text": "Worldpay's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 61,
"stars": 0,
"csatScore": 61,
"text": "Worldpay's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 61
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Worldpay's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Worldpay's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Worldpay's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Worldpay Customer Satisfaction vs. Competitors
Compared to its competitors, Worldpay's Customer Satisfaction score is rated right above iZettle, and is preceded by Fiserv.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AvidXchange | 88% |
| Epicor Software | 82% |
| Gravity Payments | 75% |
| Booz Allen Hamilton | 71% |
| Adyen | 68% |
| Global Payments | 64% |
| Fiserv | 48% |
| Worldpay | 36% |
| iZettle | 0% |
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Worldpay Customer Service
2.1/5
Worldpay has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Worldpay's Customer Service
Address
The Walbrook Building, London, MN
Website
http://worldpay.com
Phone Number
(888)231-0060
Quick Insights into Worldpay Customer Service
Worldpay's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Retail industry.
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Ranked Worldpay Customer Service the Highest
Ranked Worldpay Customer Service the Lowest
Worldpay Customer Service Score by Gender
Male customers rated Worldpay's Customer Service score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Worldpay Customer Service Score by Ethnicity
Worldpay's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Worldpay.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.5 | Other | 1.5 |
Worldpay Customer Service Score by Age
Worldpay's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Worldpay.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Worldpay Customer Service Score by Usage
Worldpay's Customer Service score was rated the highest by customers who have used Worldpay's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Worldpay Customer Service Score by Industry
Worldpay's Customer Service score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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Worldpay Customer Service vs. Competitors
Compared to its competitors, Worldpay's Customer Service score is rated right below Fiserv.
| COMPANY | Customer Service Score | |
|---|---|---|
| iZettle | 5/5 |
| AvidXchange | 4.3/5 |
| Gravity Payments | 4.1/5 |
| Epicor Software | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| Adyen | 3.9/5 |
| Global Payments | 3.6/5 |
| Fiserv | 3.1/5 |
| Worldpay | 2.1/5 |
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Worldpay as an Employer
4.3/5
Worldpay has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Worldpay scored a -32 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Worldpay would recommend the brand to a friend. ENPS measures how likely Worldpay employees would recommend working at Worldpay to a friend.
Net Promoter Score
-32
NPS Score
| 28% | Promoters |
|---|---|
| 12% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
