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Frustrating. I don't think our Exec leadership team has their finger on the pulse of what is actually wrong. I think this company is run with 1 purpose only and that is to fill the wallets of the shareholders on the board and the CEO. All other considerations dwarf by comparison.
What does the leadership team need to get better at?
Holding operations accountable to service and be more transparent with the customer and employees.
What's going wrong and how can it be improved?
Accountability of the operations team on service. Not cost. Cost accountability is there. Service is not. It is that simple.
What is most positive about the culture and environment at your company?
My direct boss is extremely good and one of the few reasons I have stayed here. He sets a good culture and tries to keep alot of the unreasonable things off the team.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that we in sales are micromanaged to death and they do not value me as an individual. We set up[ protocols that make us all the same robot. Bonus program is very fair. Base pay is a little low.
What are some of the best things about your team?
Very smart well balanced team. Not all LAE's are equal to this team across company. We are lucky in my area. I realize we have people that cannot hack it, even in leadership positions and that is where the micromanagement comes from.
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