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XPO has brought a great deal of technology to the former conway but they somehow forgot to put people first. until that happens, we will not be perceived as a great company, nor will we put up a great product to the end consumer.
What's going wrong and how can it be improved?
micromanagement from the VP level down kills any chance of continuous improvement. too much time in the weeds is spent by the president down to his team.
What needs to change to make the company culture better?
the employees must come first over cost cutting and sacrificing for a low OR. We cannot continue to not reinvest in this company. It has gone down hill quickly due to the perceived need to save a dollar over spending on what needs to be done.
What does the leadership team need to get better at?
We need to improve the communication, a 5 page weekly win meeting is not cutting it. We also need the tools to do the job with in order to succeed. We have lost too many valuable team members by saying do more with less. The stress is not worth the compensation
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